(Translated by Google) Dear Antonio,
Thank you very much for such excellent comments.

We are very pleased to know that tranquility and spectacular views continue to be highlights of your experience with us. The satisfaction of our visitors is our greatest reward and their words towards our team fill us with pride.

It is wonderful to read that the professionalism and kindness of our staff at reception and dining room have contributed to making your stay fully enjoyable. The animators, and especially Antonio, will be delighted to know that they have left such a positive mark on their visit.

Your recommendation is the best praise we could hope for and motivates us to continue working with the same enthusiasm to offer unforgettable experiences. We sincerely appreciate that you continue to choose us for your vacation and for your loyalty to our complex.

We sincerely hope that your visit will be repeated very soon.

Please accept our warmest greetings,


E.Ecija, General Director

(Original)
Apreciado Antonio,
Mil gracias por tan excelentes comentarios.

Nos complace enormemente saber que la tranquilidad y las vistas espectaculares continúan siendo aspectos destacados de su experiencia con nosotros. La satisfacción de nuestros visitantes es nuestra mayor recompensa y sus palabras hacia nuestro equipo nos llenan de orgullo.

Es maravilloso leer que la profesionalidad y amabilidad de nuestro personal en recepción y comedor han contribuido a que su estancia sea plenamente disfrutable. Los animadores, y en especial Antonio, estarán encantados de saber que han dejado una huella tan positiva en su visita.

Su recomendación es el mejor elogio que podríamos esperar y nos motiva a seguir trabajando con el mismo entusiasmo para ofrecer experiencias inolvidables. Agradecemos de corazón que continúe eligiéndonos para sus vacaciones y por su fidelidad a nuestro complejo.

Esperamos de corazón que su visita se repita muy pronto.

Reciba nuestros saludos más cordiales,


E.Ecija, Directora general

(Translated by Google) Dear Sandra,
Thank you very much for your review about your experience at Pierre & Vacances Terrazas Costa del Sol.

We are very sad to read that the arrangement of the beds was not to your liking.

We are sorry that the cleaning was not up to expectations; We always strive to keep our spaces in the best condition. Regarding parking, we understand that any additional costs may cause inconvenience and we always seek to be transparent in our communication.

Our team works tirelessly to provide quality service and we are sorry that your interaction with the front desk was not satisfactory. We appreciate your feedback as it allows us to review our practices and improve our guests' experience.

A cordial greeting,

Gerente general

(Original)
Estimada Sandra,
Muchísimas gracias por su reseña acerca de su experiencia en Pierre & Vacances Terrazas Costa del Sol.

Nos entristece mucho leer que la disposición de las camas no fue de su agrado.

Lamentamos que la limpieza no estuviera a la altura de lo esperado; siempre nos esforzamos por mantener nuestros espacios en las mejores condiciones. Respecto al estacionamiento, entendemos que cualquier costo adicional pueda causar inconvenientes y siempre buscamos ser transparentes en nuestra comunicación.

Nuestro equipo trabaja incansablemente para ofrecer un servicio de calidad y lamentamos que su interacción con la recepción no haya sido satisfactoria. Apreciamos sus comentarios, ya que nos permiten revisar nuestras prácticas y mejorar la experiencia de nuestros huéspedes.

Un cordial saludo,

General Manager

(Translated by Google) Dear host,
Thank you for this very enthusiastic review!

We are particularly touched by your compliments to our colleague Alberto, and we will not fail to pass on to him your appreciation of his kindness and professionalism.

The size of our apartments and the breathtaking view they offer of the sea, Gibraltar and the Moroccan coast are, in fact, aspects of our holiday village that we are proud to highlight. We are delighted that these elements contributed to making your family stay enjoyable.

Finally, we are delighted to note that the cleanliness and tranquility of our residence met your expectations, thus ensuring a most relaxing stay.

Best regards,


E.Ecija, General Director

(Original)
Cher hôte,
Merci pour cet avis très enthousiaste!

Nous sommes particulièrement touchés par vos compliments envers notre collaborateur Alberto, et nous ne manquerons pas de lui transmettre vos appréciations concernant sa gentillesse et son professionnalisme.

La grandeur de nos appartements et la vue imprenable qu'ils offrent sur la mer, Gibraltar et les côtes marocaines sont, en effet, des aspects de notre village de vacances que nous sommes fiers de mettre en avant. Nous sommes enchantés que ces éléments aient contribué à rendre votre séjour familial agréable.

Enfin, nous sommes ravis de constater que la propreté et la tranquillité de notre résidence ont rencontré vos attentes, assurant ainsi un séjour des plus reposants.

Bien cordialement,


E.Ecija, Directrice générale

(Translated by Google) Dear Meryem,
We thank you for taking the care to write this review following your stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted to learn that you found our Pierre & Vacances Terrazas Costa del Sol holiday village to be both clean and well located.

Our team strives to maintain a welcoming and impeccable environment so that our guests can fully enjoy their stay in this beautiful place.

The privileged location of our village allows easy access to the beach of Punta de Chullera, adding to the charm of your vacation. We are delighted that this helped make your experience with us a pleasant one.

We hope to welcome you again for another quality experience.

Yours sincerely,


E.Ecija, General Director

(Original)
Chère Meryem,
Nous vous remercions d'avoir pris le soin de rédiger cet avis suite à votre séjour au Pierre & Vacances Terrazas Costa del Sol.

Nous sommes ravis d'apprendre que vous avez trouvé notre village de vacances Pierre & Vacances Terrazas Costa del Sol à la fois propre et bien situé.

Notre équipe s'efforce de maintenir un environnement accueillant et impeccable pour que nos hôtes puissent profiter pleinement de leur séjour dans ce bel endroit.

La situation privilégiée de notre village permet un accès facile à la plage de Punta de Chullera, ajoutant ainsi au charme de vos vacances. Nous sommes enchantés que cela ait contribué à rendre votre expérience chez nous des plus agréables.

Nous espérons vous accueillir de nouveau pour une autre expérience toujours de qualité.

Bien à vous,


E.Ecija, Directrice générale

(Translated by Google) Hello Ina,
We appreciate your feedback.

We are pleased to hear that you found the location suitable for your trips in the area.

We are sorry to hear that the service at reception and the preparation of your apartment did not meet your expectations. We strive to provide a warm welcome to all guests and regret any situation where this is not the case.

As for the sheets and towels, our standard is to have them available to all guests and we take your feedback seriously to refine our procedures.

Our cleaning schedule is designed so that guests receive fresh linen and towels every four days, and we are sorry that this was not carried out properly during your stay.

We deeply regret that you did not receive the right support when your daughter needed medical attention. Guest safety is our top priority and we will review our processes to ensure our team responds appropriately in emergencies.

It is encouraging to hear that some team members, such as the lady at reception on Thursday morning and our barmaids, have left positive impressions, as have our entertainment team whose services you rated with a 'big 10'.

The pool experience and ball rules appear to have been a misunderstanding and we regret any confusion that may have resulted.

We value your feedback as it helps us to improve our services and provide an enjoyable environment for all our guests.

We are sorry that you have decided not to return, but we hope that you will accept our apology and that we will still have the opportunity to provide you with a better holiday experience in the future.

Yours sincerely,

General Manager

(Original)
Dag Ina,
We waarderen uw feedback.

Het verheugt ons te horen dat u de locatie geschikt vond voor uw uitstapjes in de omgeving.

Het spijt ons te vernemen dat de dienstverlening bij de receptie en de voorbereiding van uw appartement niet aan uw verwachtingen voldeed. We streven ernaar om alle gasten een warm welkom te geven en betreuren elke situatie waar dit niet het geval is.

Wat betreft de lakens en handdoeken, onze norm is om deze beschikbaar te hebben voor alle gasten en we nemen uw feedback serieus om onze procedures te verfijnen.

Ons schoonmaakschema is zodanig ontworpen dat gasten om de vier dagen fris beddengoed en handdoeken ontvangen, en het spijt ons dat dit niet naar behoren is uitgevoerd tijdens uw verblijf.

Wij betreuren het ten zeerste dat u niet de juiste ondersteuning heeft gekregen toen uw dochter medische hulp nodig had. Gastveiligheid is onze top prioriteit en we zullen onze processen herzien om zeker te stellen dat ons team adequaat reageert in noodgevallen.

Het is bemoedigend te horen dat enkele teamleden, zoals de dame bij de receptie op donderdagochtend en onze bardames, wel positieve indrukken hebben achtergelaten, evenals ons animatieteam waarvan u de diensten met een 'dikke 10' beoordeelde.

De ervaring met het zwembad en de balregels lijkt een misverstand te zijn geweest en we betreuren elke verwarring die hieruit voortgekomen is.

We waarderen uw feedback, aangezien het ons helpt om onze dienstverlening te verbeteren en te zorgen voor een plezierige omgeving voor al onze gasten.

Het spijt ons dat u besloten heeft niet terug te keren, maar we hopen dat u onze excuses accepteert en dat we in de toekomst toch de kans krijgen om u een betere vakantie-ervaring te bieden.

Met vriendelijke groet,

General Manager