A Catastrophic Experience – Absolutely Avoid

Our stay at Pierre & Vacances Terrazas was extremely disappointing and fell far short of the standards one would expect.

During our stay, we experienced a flood that severely disrupted our vacation. Instead of receiving serious and professional assistance, we encountered a genuine lack of professionalism from the establishment.

The worst happened after our departure. At check-in, a security deposit was charged to our credit card. Several weeks after our check-out, this deposit has still not been refunded.

Despite numerous emails and several phone calls, no one responds. No follow-up, no explanation, no respect for the customer. It is unacceptable that an establishment can completely ignore its guests once their stay is over.

The lack of professionalism, the total absence of communication, and the non-refund of the security deposit give the impression that customer satisfaction is absolutely not a priority.

I strongly advise against this establishment. If you're looking for a peaceful holiday and reliable service, look elsewhere.

We wouldn't even give it one star.

The cleanliness was appalling, very dirty. The refrigerator was broken, the walls were filthy, the lamps had cobwebs, the kitchen was filthy and the pans were unusable, and the terraces were disgusting and very dirty. They don't replenish anything until you leave, not even toilet paper; you have to ask for it. I stayed for a week and I'm never coming back.

We would like to highlight the buffet service, especially Olga, an employee who was very kind to us and always made sure we were comfortable as a family.

For the price we paid, we weren't very satisfied. For two weeks, there were constant water cuts, leaving us with shampoo we couldn't rinse for hours. It caused a lot of hassle. If you plan to cook, bring everything you need from home; there's not much in the kitchen. There are wasp nests everywhere; I was worried my children would get stung. To get to the beach, you have to take a car, otherwise you'll suffer on the steep hills getting back up here. The entertainment wasn't great. And whatever you do, don't order the pizzas!! They're frozen pizzas in a cardboard box for €15. I won't be going back here! I've found better places for the price I paid.

Unfortunately, the service is terrible.

I'm still staying here because I haven't found anywhere else to go with my family. We've been here for three nights, and we've barely been able to sleep. For three nights there's been no running water, so you can't use the bathroom. (Supposedly due to a problem... which they haven't communicated so we could at least get some water for the toilet.) When the air conditioning is turned on, a nauseating, unbearable smell comes out.

And also, at night, when there's a westerly wind, there's a terrible noise from the air coming in through a broken skylight.

In short... you come here to rest and you don't.
I've gone to reception twice, and although the staff have been very friendly... nothing has been resolved. Contacting them by phone or chat is impossible, so going there at 3 a.m. or 3 p.m. to say there's no water in the toilet or that there's a deafening noise... is quite unpleasant. This is the first time in my life I've complained about a hotel... but it's a combination of circumstances that are almost unbearable.
Good luck to whoever comes... I won't be back.