Last minutes: sinds gisteren al geboekt door 4 personen

Vakantiepark Terrazas Costa del Sol
€ 626
7 nachten van 16/06 tot 23/06

Klantenbeoordelingen Terrazas Costa del Sol

3.8

Goed

2009 beoordelingen

5

39.4 %

4

28.6 %

3

15.8 %

2

5.9 %

1

10.4 %

Morgane Ziani

il y a 1 week sur Google

3/5
The hotel itself is magnificent, the view is superb. It's very relaxing and the staff are very pleasant.
However, they offer the possibility of checking out a few hours later (5 p.m. instead of 12 p.m.) by paying, it seems to me, around thirty euros. Having a young child, and a flight at 9 p.m. we made the request a day before. The young girl at reception tells us that it's okay, that we will pay the next day when we leave. Another person calls us during the day explaining that this will not be possible because many arrivals the next day. The hotel being absolutely not full (we can see the terraces of empty rooms), few people outside, and a huge hotel, we do not understand why they absolutely need our room for 12 p.m. Above all, why offer this service if you only want to refuse it?
Also, the room was really nice. But we had a bird's nest on our terrace, and therefore a lot of droppings everywhere, plus an invasion of ants. Not very pleasant, even less so with a 2 year old who does everything. Forced to sweep several times a day. Note made at reception.
Also, the bar snack is not available all day. If you want to eat pizza during the day, no. The supermarket is the same, closed from 12 p.m. (it seems to me) to 5:30 p.m.!!!! Amazing. Think about people on vacation

Pilar Postigo

il y a 1 week sur Google

4/5
Good quality-price ratio. Cleaning a little poor. The very neighborhood atmosphere. Great to go with children because of the entertainment they have.
Beoordeling 2024-06-04 17:52:02

Estimada Pilar,

Gracias por habernos elegido y por tomarse el tiempo de escribir sobre su experiencia en el Pierre & Vacances Terrazas Costa del Sol.

Nos complace saber que encontró una buena relación calidad-precio y que las actividades de animación para niños fueron de su agrado, ya que nos esforzamos por ofrecer experiencias memorables a nuestras familias visitantes.

Lamentamos, sin embargo, que la limpieza no haya cumplido con sus expectativas. Tomamos nota de su comentario para seguir mejorando en este aspecto tan importante para garantizar el bienestar de nuestros huéspedes.

Por último, nos alegra que haya disfrutado del ambiente familiar de Pierre & Vacances Terrazas Costa del Sol, ideal para la estancia de nuestros huéspedes más jóvenes.

Esperamos que vuelva muy pronto a visitarnos.

Reciba un cordial saludo,


E.Ecija, Directora general

Mario Giordano

il y a 2 weken sur Google

4/5
Nice apartment, great location. But the bathroom has so many problems
Beoordeling 2024-06-04 17:51:09

Gentile Mario,
Grazie per averci fatto conoscere la sua opinione.

Siamo lieti di sapere che ha trovato l'appartamento bello e la posizione ottimale. La soddisfazione dei nostri ospiti è una priorità per noi di Pierre & Vacances Terrazas Costa del Sol.

Tuttavia, ci dispiace apprendere delle difficoltà riscontrate con il bagno. Ci sforziamo di mantenere i nostri alloggi in condizioni ottimali e ci scusiamo se in questa occasione non abbiamo pienamente soddisfatto le sue aspettative.

Siamo sempre impegnati a offrire un'esperienza piacevole e rilassante per i nostri ospiti e colgiamo l'occasione per ricordare che il nostro personale è disponibile 24 ore su 24 per assistere con qualsiasi esigenza possa sorgere durante il soggiorno.

Saremo lieti di poterla accogliere di nuovo presso il Pierre & Vacances Terrazas Costa del Sol in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.


E.Ecija, Direttrice generale

Ligia Cabrujas

il y a 2 weken sur Google

4/5
It is the second time I have come because of how close it is to San Pedro Alcántara and whoever comes I hope to return.
I recommend it, it's a place where children really enjoy it, you don't have to make big plans because here if they come prepared you have everything you need!
I always come around these same dates, beginning of June! Next year maybe change the date to see how it goes!
Beoordeling 2024-06-04 17:51:11

Querida Ligia,

Siempre es muy positivo comprobar que nuestros huéspedes han encontrado todo a su gusto y que se llevan un muy buen recuerdo de su experiencia en nuestras instalaciones.
Nuestro equipo de animación le da las gracias por el especial comentario sobre las actividades que cada día llevan a cabo.

Esperamos que nos visite muy pronto.

Atentamente,


E.Ecija, Directora general

Fernando J. Yruela

il y a 2 weken sur Google

5/5
Excellent quality-price combination. To spend 3-4 days is very good. On the day of check-out they allow you to enjoy the swimming pools and leisure areas.

The room had some defects, (broken bulb/doorbell not working)
I was going to give them 4 stars, but I'm going to give them 5 because last afternoon, the background music in the pool area kept playing hits by Bunbury and Héroes del Silencio, and not the reggaeton shit that usually plays in other places. Raise the salary of the animation manager, he deserves it.
Beoordeling 2024-06-01 11:51:36

Estimado Fernando,
Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Terrazas Costa del Sol y por trasladarnos su feedback.

Nos complace saber que encontró excelente la relación calidad-precio de su estancia y que la disfrutó, incluso siendo breve. Es siempre un placer saber que nuestros huéspedes se sienten bien atendidos y pueden seguir disfrutando de las instalaciones incluso después del check-out.

Lamentamos los inconvenientes que tuvo con la habitación. Aunque nos esforzamos por ofrecer un servicio impecable, ocasiones como la que menciona nos recuerdan la importancia de la atención al detalle. Tenga por seguro que nuestro equipo trabaja continuamente para solventar estos detalles para que no afecten la experiencia de nuestros visitantes.

Nos alegra enormemente que la selección musical en la zona de las piscinas haya sido de su agrado; el entusiasmo de nuestro equipo de animación es algo que nos enorgullece y contribuye a crear un ambiente especial en Pierre & Vacances Terrazas Costa del Sol.

Le estaremos esperando cuando regrese.

Atentamente,


E.Ecija, Directora general

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