(Translated by Google) Hello and thank you for taking the time to share your experience.

We are happy to know that you appreciated the cleanliness of your room as well as our convenient location.

However, we have taken note of your concerns and will strengthen surveillance of these areas and remind our customers of the establishment's instructions.

Regarding linen and towel changes, we offer a free cleaning service for stays of a week or more, but we understand that this may not suit everyone. We appreciate your feedback and will work to improve our services.

Thank you for highlighting the friendliness of our team, always delighted to welcome you with a smile. We strive to provide a pleasant stay for our guests and we are happy that this was the case for your family.

We look forward to welcoming you again during your next stay in Benidorm.

Sincerely,

Antonio Mancha, Managing Director

(Original)
Bonjour et merci d'avoir pris le temps de partager votre expérience.

Nous sommes heureux de savoir que vous avez apprécié la propreté de votre chambre ainsi que notre emplacement pratique.

Cependant, nous avons pris note de vos préoccupations et allons renforcer la surveillance de ces zones et rappeler les consignes de l'établissement à nos clients.

Concernant le changement de draps et serviettes, nous offrons un service de ménage gratuit pour les séjours d'une semaine ou plus, mais nous comprenons que cela puisse ne pas convenir à tout le monde. Nous apprécions vos commentaires et nous nous efforcerons d'améliorer nos services.

Merci de souligner l'amabilité de notre équipe, toujours ravie de vous accueillir avec le sourire. Nous nous efforçons de fournir un séjour agréable à nos clients et nous sommes heureux que cela ait été le cas pour votre famille.

Au plaisir de vous accueillir à nouveau lors de votre prochain séjour à Benidorm.

Cordialement,

Antonio Mancha, Directeur général

(Translated by Google) Dear Leticia,
Thank you very much for your positive evaluation after visiting our Pierre & Vacances Benidorm Levante.

We are glad to know that you enjoyed the tranquility and atmosphere during your stay. We appreciate your feedback on our cleanliness and trash standards, as we believe these are important aspects of maintaining a pleasant environment for all guests.

Regarding the pool, we are pleased that you found it suitable for your stay.

We are always looking for ways to improve our facilities and services and your comments help us in that process.

We look forward to enjoying your company again in the near future.

Kind regards,

Antonio Mancha, Managing Director

(Original)
Estimada Leticia,
Muchas gracias por su positiva valoración tras su paso por nuestro Pierre & Vacances Benidorm Levante.

Nos alegra saber que disfrutaste de la tranquilidad y el ambiente durante tu estancia. Apreciamos tus comentarios sobre nuestras normas de limpieza y basura, ya que consideramos que son aspectos importantes para mantener un ambiente agradable para todos los huéspedes.

En cuanto a la piscina, nos complace que la hayas encontrado adecuada para tu estancia.

Siempre estamos buscando formas de mejorar nuestras instalaciones y servicios y tus comentarios nos ayudan en ese proceso.

Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo.

Saludos cordiales,

Antonio Mancha, Director general

(Translated by Google) Dear Mikel,
We would like to thank you for staying in our apartments and for your feedback.

We are glad to know that you found our location convenient, close to the center and easily accessible by car.

We are sorry that you experienced discomfort with the beds and noise. We would like to inform you that we have renewed the mattresses and are working on continuous improvements in our facilities.

We appreciate your comments and will take them into account for future improvements.

It will be very pleasant to receive you again to offer you a better experience.

Greetings,

Antonio Mancha, Managing Director

(Original)
Estimado Mikel,
Nos gustaría darle las gracias por hospedarse en nuestros apartamentos y trasladarnos su feedback.

Nos alegra saber que encontró nuestra ubicación conveniente, cerca del centro y de fácil acceso en coche.

Lamentamos que haya experimentado incomodidad con las camas y el ruido. Nos gustaría informarle que hemos renovado los colchones y estamos trabajando en mejoras continuas en nuestras instalaciones.

Agradecemos sus comentarios y los tendremos en cuenta para futuras mejoras.

Será muy grato poder recibirle nuevamente para ofrecerle una mejor experiencia.

Cordiales saludos,

Antonio Mancha, Director general

(Translated by Google) Dear Maria,
We begin by thanking you for your preference and the time dedicated to evaluating your experience with us.

Let us begin by saying that we are sorry to hear that your stay was not entirely satisfactory.

We would like to clarify that the cleaning of the apartment is carried out at the end of the stay, it is possible to request an additional cleaning service at the reception and we will make a point of making this information clearer.

Regarding toilet paper, we apologize for the misunderstanding and inform you that we provide the basics upon arrival, but as our apartments have a full kitchen, guests usually buy their own products, as needed.

As for the shower water, thanks for letting us know. We will check and resolve the issue to ensure that our future guests are not faced with the same situation.

We are available for any further clarification.
Yours sincerely,


(Original)
Cara Maria,
começamos por agradecer a sua preferência e o tempo dedicado a avaliar a experiência connosco.

Começamos por dizer que lamentamos saber que a sua estadia não foi totalmente satisfatória.

Gostaríamos de esclarecer que a limpeza do apartamento é realizada no final da estadia, sendo possível solicitar um serviço de limpeza adicional na receção e faremos questão de tornar esta informação mais clara.

Relativamente ao papel higiénico, pedimos desculpas pelo mal-entendido e informamos que fornecemos o básico à chegada, mas como os nossos apartamentos possuem cozinha completa, os hóspedes costumam comprar os seus próprios produtos, conforme a necessidade.

Quanto à água do chuveiro, agradecemos por nos informar. Vamos verificar e resolver o problema para garantir que os nossos futuros hóspedes não se deparem com a mesma situação.

Estamos disponíveis para qualquer esclarecimento adicional.
Atenciosamente,