Klantenbeoordelingen Hôtel Austria by Pierre & Vacances

3.7

Goed

279 beoordelingen

5

42.7 %

4

24.7 %

3

12.2 %

2

5.7 %

1

14.7 %

Eric Ameys

il y a 5 jaren sur Google

5/5
Ik heb in begin van jaren 90 geweest en ik vond dat heel goed mooie kamers goed eten personeel vriendelijk

Evgenia Yanchuk

il y a 1 week sur Google

1/5
‼️‼️‼️
Unfortunately, we were deceived and were given to us not that room which we ordered... they did not want to change it.... money was not returned....

In addition, breakfast was included in the price of the room, but we were told that this is not true and you need to pay again... in short, you are divorced at every step....

Be prepared that you will get not what you paid for... I do not recommend this hotel at all :(
Unfortunately, they deceived us and gave us the wrong room that we ordered... they didn’t want to change it... they didn’t return the money...

In addition, breakfast was included in the room price, but we were told that this is not true and you need to pay again... in short, you are being scammed at every step...

Be prepared for the fact that you will not get what you paid for... I do not recommend this hotel at all :(
2024/01
Beoordeling 2024-05-10 07:52:16

(Translated by Google) Dear Ms. Yanchuk:
Thank you for conveying your concerns regarding your stay. Once received, we have done an investigation to see what could have happened.
We have verified and your reservation on booooking.com was Double Room - 1 or 2 beds (Double Patio View (C2)) without breakfast, please, we encourage you to review your reservation again so that you can verify that from the reception we gave you what that you had reserved.
We regret the situation, our team is here to help you with any incident.
Greetings


Claudia G., General Manager

(Original)
Apreciada Sra. Yanchuk:
Gracias por transmitir sus inquietudes respecto a su estancia. Una vez recibida, hemos hecho una investigación para ver qué es lo que había podido pasar.
Hemos verificado y su reserva en boooking.com era Habitación Doble - 1 o 2 camas (Doble Vista Patio (C2)) sin desayuno, por favor, le animamos que vuelva a revisar su reserva para que pueda verificar que desde la recepción le dimos lo que usted había reservado.
Lamentamos la situación, nuestro equipo esta para ayudarla con cualquier incidencia.
Saludos


Claudia G., General Manager

Ismael Alonso

il y a 2 weken sur Google

4/5
The place is incredible and the apartment is great. The only drawback is that the time to leave the apartment is very early and that there is no free parking for those staying.
Beoordeling 2024-05-06 06:51:59

(Translated by Google) Dear Ishmael,

Thank you very much for your comment about your stay at Hotel Austria by Pierre & Vacances.

We are pleased to know that you found the location incredible and that you liked the apartment.

We are sorry that you found the check-out time and lack of free parking inconvenient. Our check-out policy is established to allow for proper maintenance of the apartments and ensure the best experience for all our guests. Regarding parking, we offer private spaces with prior reservation and we understand that this may add an extra to your stay. We appreciate your understanding and strive to offer the most competitive rates possible.

We are glad that your overall stay was satisfactory and that you enjoyed the hotel's facilities and services.




Claudia G., General Director

(Original)
Estimado Ismael,

Muchas gracias por su comentario sobre su estancia en Hotel Austria by Pierre & Vacances.

Nos complace saber que encontró increíble la ubicación y que el apartamento fue de su agrado.

Lamentamos que encontrara inconveniente la hora de salida y la falta de aparcamiento gratuito. Nuestra política de check-out se establece para permitir el mantenimiento adecuado de los apartamentos y garantizar la mejor experiencia para todos nuestros huéspedes. En cuanto al aparcamiento, ofrecemos plazas privadas con reserva previa y entendemos que esto pueda suponer un extra en su estancia. Apreciamos su comprensión y nos esforzamos por ofrecer las tarifas más competitivas posibles.

Nos alegra que su estancia en general haya sido satisfactoria y que haya disfrutado de las instalaciones y servicios del hotel.




Claudia G., Directora general

Paz Flores

il y a 1 maand sur Google

5/5
The staff are super attentive and friendly, they make sure everything is correct and if there is a problem they try to solve it.
The location is very good, sometimes it is difficult to park if you arrive very late, but it is very well located.
Regarding the rooms, there were three of us and the size was quite spacious. The bathroom did not have a welcome kit but it was fine, both the water flow and the temperature. The heating worked perfectly and without noise.
The breakfast buffet very complete. The dinner menu had several options, varied and healthy, we liked it a lot.
It had a games room with a pool table, bar, television, very complete for going with children or being a group of people, both friends and family.
The only "flaw" I found was that for dinners it was better to indicate what time you would arrive so as not to have to wait and we didn't know, but come on, something laughable.
Generally very happy.
Beoordeling 2024-04-02 09:52:15

(Translated by Google) Dear Peace,

Thank you for taking the time to write about your experience at Hotel Austria by Pierre & Vacances.

We are very pleased to know that our staff has been attentive and contributed to a pleasant stay. The location is, without a doubt, one of the highlights and we are glad that you liked it.

The breakfast buffet and dinners in our restaurant are designed to offer variety and quality, and we are glad that you were satisfied.

Furthermore, we are pleased that you have enjoyed our facilities designed for the enjoyment of the little ones and groups of family or friends.

Your feedback is invaluable to us.

We hope you come back to visit us very soon.

Receive an affectionate greeting,


Claudia G., General Manager

(Original)
Estimada Paz,

Gracias por tomarse el tiempo de escribir sobre su experiencia en el Hotel Austria by Pierre & Vacances.

Nos complace mucho saber que nuestro personal ha sido atento y ha contribuido a una estancia agradable. La ubicación es, sin duda, uno de los aspectos más destacados y nos alegra que haya sido de su agrado.

El desayuno buffet y las cenas en nuestro restaurante están diseñados para ofrecer variedad y calidad, y nos alegra que hayan sido de su satisfacción.

Además, nos complace que haya disfrutado de nuestras instalaciones diseñadas para el disfrute de los más pequeños y grupos familiares o de amigos.

Su retroalimentación es invaluable para nosotros.

Esperamos que vuelva muy pronto a visitarnos.

Reciba un afectuoso saludo,


Claudia G., General Manager

Lucía Rico García

il y a 2 maanden sur Google

4/5
Average hotel, renovated rooms and very friendly staff, especially the waiters ?

Highlight the good location, since you are 5 minutes from Grau Roig and you have the bus stop a few meters from the hotel

We chose half board, the correct buffet breakfast; but dinner was short for us. It was a menu with starter, main and dessert but the food was very repetitive
Beoordeling 2024-03-21 13:50:51

(Translated by Google) Dear Lucía Rico,
We appreciate you sharing your testimony after staying at our Hotel Austria by Pierre & Vacances.

We are pleased to know that you found our rooms newly renovated to your liking and that the treatment you received from our staff, especially the waiters, was very friendly. We are also glad that our location close to Grau Roig and the ease of access to public transport have been convenient for you.
We are sorry that the dinner did not meet your expectations in terms of variety and we will take note of your comments to revise our half board menu and enrich the culinary experience of our guests.

We hope you come back to visit us very soon.

Receive a cordial greeting,


Claudia G., General Manager

(Original)
Estimada Lucía Rico,
Apreciamos que compartiera su testimonio tras su paso por nuestro Hotel Austria by Pierre & Vacances.

Nos complace saber que encontró nuestras habitaciones recién reformadas a su gusto y que el trato recibido por nuestro personal, especialmente los camareros, fue muy amable. Celebramos también que nuestra ubicación cercana a Grau Roig y la facilidad de acceso al transporte público hayan sido convenientes para usted.
Lamentamos que la cena no haya cumplido con sus expectativas en cuanto a variedad y tomaremos nota de sus comentarios para revisar nuestro menú de media pensión y enriquecer la experiencia culinaria de nuestros huéspedes.

Esperamos que vuelva muy pronto a visitarnos.

Reciba un cordial saludo,


Claudia G., General Manager

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