Name: Residentie Benidorm Horizon
Brand: Pierre & Vacances
Price: 79 EUR
Availability: InStock
Rating: 3.4 (531 reviews)

Klantenbeoordelingen Benidorm Horizon

3.4

Goed

531 beoordelingen

36.0 %

20.9 %

13.4 %

6.2 %

23.5 %

Silvina Martinez

il y a 2 weken sur G_Google Google

1/5

The receptionist who helped us, I think her name was Miranda, was very unfriendly, super serious... I don't think she's good at dealing with people...
The apartment needs a good cleaning.
The mattress doesn't even have a mattress protector...
The hangers are glaringly small...
And the soap dishes are broken.
The bathroom doors are black from humidity.
In short, the only good thing about the hotel is the view.
And worst of all, there's no reception in the building...

Beoordeling 2025-03-20 08:52:15

Estimada Silvina,

Muchas gracias por su valoración tras su paso por nuestro Résidence Pierre & Vacances Benidorm Horizon.

Nos complace enormemente que haya disfrutado de las vistas que ofrece nuestro establecimiento, las cuales son uno de los aspectos más destacados de Résidence Pierre & Vacances Benidorm Horizon.

Lamentamos profundamente los inconvenientes mencionados respecto a la atención recibida en recepción y la limpieza del apartamento. Estamos comprometidos en ofrecer una estancia acogedora y nos aseguraremos de revisar estos aspectos para cumplir con las expectativas de nuestros huéspedes. Sin embargo no nos consta comentario suyo durante su estancia , habriamos tenido tiempo para poder solventar los comentarios que nos envía .

Sentimos si la ausencia de una recepción en el edificio le causó algún inconveniente; sin embargo, nuestro personal de recepción está disponible las 24 horas para asistir a nuestros huéspedes en lo que necesiten.

A la espera de tener la oportunidad de volver a hospedarle, reciba un saludo muy cordial.

Atentamente,

Pierre & Vacances Benidorm Horizon

Raúl Pineda Silvestre

il y a 3 weken sur G_Google Google

1/5

Hello everyone. I wanted to share my experience with you. I stayed for 2 days, but as soon as we arrived we had a bad start... we didn't have hot water to shower, I had to go to the receptionist at the East Hotel (next to the Horizon hotel, since the Horizon doesn't have a reception). After arriving from dinner, they had already fixed the hot water issue for us. But the worst thing happened at 1:45 in the morning when an individual staying at the same hotel started banging on the door of our apartment. As usual, he woke up the whole family. And after calling reception 3 times without any response, I had to personally call the authorities to ask for help. After 20 minutes of banging and pounding on the door, we managed to scare the individual away with one of our screams and minutes later the police arrived. Armando (the hotel's security guard) also arrived and helped us wonderfully. In fact, he gave us a direct number to contact him in case the same thing happens again. I also have to say that the facilities leave a lot to be desired. The maintenance in general is very bad, the bathroom window is broken and repaired with a metal plate with screws, the bathtub has several holes and is very slippery, several walls have considerable cracks and the entire apartment needs a touch of paint. The lock on the entrance door is broken. There are very few kitchen utensils and the apartment was not very clean. Not recommended for families, in general there is a lot of noise at night and you do not rest well. I must also tell you that they have wool blankets that are very unhygienic and have high amounts of mites (not recommended for people with allergies).

Beoordeling 2025-03-10 15:54:15

Estimado Raúl,
Le agradecemos que comparta su experiencia con nosotros.

Nos complace saber que la atención que recibió de nuestro conserje de seguridad, Armando, fue excepcional y que le proporcionó un número directo para garantizar su tranquilidad. En Résidence Pierre & Vacances Benidorm Horizon, nos esforzamos por ofrecer un servicio atento y personalizado.

Lamentamos sinceramente los inconvenientes que experimentó durante su estancia, en particular la falta de agua caliente a su llegada y los problemas de mantenimiento que menciona. Agradecemos que nos haya hecho saber sobre estos asuntos y lamentamos cualquier molestia que hayan causado. Además, comprendemos su preocupación por la limpieza y la comodidad de las mantas proporcionadas, y tomamos nota de sus comentarios para mejorar nuestros servicios.

Nos disculpamos por la perturbación causada por el ruido durante la noche y estamos revisando nuestras medidas de seguridad para garantizar que tales incidentes no se repitan.

Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para una experiencia más satisfactoria.

Cordiales saludos,

Pierre & Vacances Benidorm Horizon

Willy Rondal

il y a 4 weken sur G_Google Google

5/5

Excellent

Beoordeling 2025-03-05 13:56:43

Estimado Willy,

Nos gustaría darle las gracias por alojarse en nuestros apartamentos Résidence Pierre & Vacances Benidorm Horizon.

Recibimos con enorme satisfacción la más alta puntuación que nos otorga a la hora de valorar su estancia reciente en nuestro establecimiento.

Ha sido un placer haber podido atenderle y le damos las gracias por su confianza.

Esperamos volver a recibirle pronto.
Atentamente,

Pierre & Vacances Benidorm Horizon

Maria serrano turrubia

il y a 4 weken sur G_Google Google

5/5

Everything was fine but we found dirty things, dusty dining table chairs, dirty dining table, dirty room windows.

Beoordeling 2025-03-04 08:58:30

Estimada Maria,

Muchas gracias por su valoración tras su paso por nuestro Résidence Pierre & Vacances Benidorm Horizon.

Es maravilloso saber que su estancia fue en general agradable.

Lamentamos que la limpieza de ciertas áreas no estuviera a la altura de nuestras habituales normas de calidad. Apreciamos que nos haya informado sobre esto y queremos ofrecer nuestras más sinceras disculpas por cualquier inconveniente que esto haya podido causarle.

Esperamos que haya podido disfrutar de nuestra ubicación privilegiada y de las vistas panorámicas que ofrecen nuestros apartamentos, así como de la comodidad de tener estacionamiento gratuito tanto interior como exterior.

Le enviamos nuestros más cordiales saludos,

Pierre & Vacances Benidorm Horizon

F Ch

il y a 1 maand sur G_Google Google

5/5

The hotel is very good. Maybe some details of the room are outdated, but the rest is great. The rest on the upper floors is very good, since rest is quite respected as there are not many young people. The heated pool is large and not very saturated (in March). The buffet food is very varied and adequate. The dining room is very spacious and is not usually saturated in the months that are not high season. Some things, like paella, cost 10. There is a bus that goes down and up every 20 minutes to the end of the Levante beach, but if not, it is less than 10 minutes walking down and about 15 up to that point. The hotel staff is very attentive and friendly. The restaurant's waiters and waitresses readily replenish any out-of-stock stock if they are notified. There are always enough employees at reception and there are usually no long waiting periods. The door to the changing rooms of the heated pool was broken, the reception was notified and the next day it was fixed. There is a store inside the hotel that sells everything and the man is quite friendly. There is also an ATM inside the hotel. The animation is very good. At night there is always some entertaining show. Alcoholic drinks are somewhat expensive. Between a man and a girl who exude professionalism as well as a lot of friendliness, they lead the fun very well. Although it is very focused on older people, since they are approximately 75% of the clients (I repeat, in March, I don't know in high season), at the last minute and once the event is over, they also play more current music.
In short, very satisfied with the experience at the hotel.

Beoordeling 2025-03-03 15:08:13

Apreciado huésped,

Mil gracias por la reseña acerca de su experiencia en nuestras instalaciones.

La satisfacción de nuestros huéspedes es nuestra principal prioridad y nos complace que a pesar de los posibles inconvenientes, hemos podido brindarle una estancia cómoda y adecuada a sus necesidades. Le agradecemos por destacar el servicio de calidad que tratamos de mantener y le dejo saber que he compartido su reseña con el personal además de felicitarlos por su gran labor.

Sería un placer darle de nuevo la bienvenida en alguna otra oportunidad.

Un saludo cordial,

Pierre & Vacances Benidorm Horizon