Name: Residentie Benidorm Horizon
Brand: Pierre & Vacances
Price: 66 EUR
Availability: InStock
Rating: 3.4 (599 reviews)

Klantenbeoordelingen Benidorm Horizon

3.4

Goed

599 beoordelingen

36.6 %

20.2 %

13.2 %

6.5 %

23.5 %

NieuwsteOudsteHoogste beoordelingenMinder goede cijfers

Luc Holvoet

Er is 5 maanden op G_Google Google

2/5

Op het eerste zicht zag het er goed uit de kamers zeker ruim genoeg teras heel groot heel tof. Tot je eens goed begint te kijken in hoekjes op de lampen buiten op badkamer denk niet dat er veel gekuist wordt buiten snel met mop een over de vloer. Beneden zie je twee mensen werken receptie en in de bar 2 die gans het spel hier moeten doen veel te weinig personeel. De jongen in bar wist niet waar hoofd stond van bar naar de receptie moest er alles doen. En wat het ergste was vond ik dan het zwembad zaten er met drank in coctail bier alles. Roken in het zwembad hun vuil lag aan de rand blikken flessen de peuken kortom vuile vuile nest was het daar. We gaan zeker niet meer terug 4 dagen verbleven en niemand gezien om te poetsen laat staan een verse handoek te hangen 4 nachten voor 530€

Beoordeling 2025-09-15 10:14:28

Beste Luc,
Bedankt voor het schrijven van een review.

We zijn verheugd dat u de ruimte van uw accommodatie en het uitgebreide terras kon waarderen.

Helaas betreurt het ons dat uw verblijf niet volledig aan de verwachtingen voldeed. Onze 24-uursreceptie en securityteam maken continu ronden om de kwaliteit te waarborgen, en wij nemen uw feedback over de schoonmaakroutine nauwgezet in overweging.

Hopelijk heeft u toch van de mooie omgeving genoten en mogen we u opnieuw ontvangen voor een gegarandeerd betere ervaring!

Met vriendelijke groet,

General Manager

James

Er is 4 dagen op G_Google Google

1/5

Realy nice apartment lovely views never new about 200 deposit hopely get it back in couple of days thanks for the geat time

Kyle Faulkner

Er is 1 week op G_Google Google

4/5

Stayed here for 4 nights was pretty good. The swimming pools were drained (probably because of the time of year) but you can use the indoor swimming pool in the Hotel Benidorm East just down the road, also there is a free minibus that takes you down to Levante Beach at the hotel down the road. Would stay here again. Great view from balcony we were on 6th floor so probably much better view from higher floors.

Beoordeling 2026-02-18 08:14:15

Dear Kyle,
Thank you for taking the time to share your review about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We’re delighted to hear you appreciated the balcony views from the sixth floor. Our team takes pride in offering varied viewpoints across different levels to enhance your experience.

That said, we regret that seasonal maintenance affected your plans. Such closures are temporary and necessary to ensure our facilities remain in top condition for all guests.

Nonetheless, it’s wonderful you enjoyed the nearby indoor pool and convenient beach shuttle service. We aim to provide ample alternatives to make your stay enjoyable.

We hope that you will give us the chance to provide you with a better experience in the future.
Kind regards,

General Manager

Manuel Cea Calero

Er is 1 week op G_Google Google

1/5

Quite dirty, very run down, none of the doors or windows close properly, the three-star rating is fake, the only good thing is the terrace and the views.

Beoordeling 2026-02-18 08:14:05

Estimado Manuel,
Apreciamos que compartiera su testimonio tras su paso por nuestro Résidence Pierre & Vacances Benidorm Horizon.

Nos alegra que haya disfrutado de la terraza y las vistas, dos aspectos que muchos de nuestros huéspedes valoran especialmente.

Lamentamos profundamente que su experiencia no cumpliera con sus expectativas. Trabajamos diariamente para mantener nuestros estándares de calidad y revisaremos los detalles mencionados para garantizar que otros huéspedes no tengan inconvenientes similares.

A la espera de tener la oportunidad de volver a hospedarle, reciba un saludo muy cordial.
Atentamente,

General Manager

laura coll

Er is 2 weken op G_Google Google

1/5

The hotel was full, and it's clear they differentiate between group guests and those who book through Booking.com.
In the apartment, we only had one sheet on the bed, and even though it's Benidorm in February, it gets cold at night. I asked reception for a bedspread, and they told me I had to have one. I told them that wasn't the case, and they said I could keep it inside the sofa since it was a sofa bed. I said, "Great, there are two of us, and normally we sleep in the bed. I shouldn't have to open any sofa." Finally, the cleaning staff came up and brought me two filthy blankets out of a garbage bag. Well, I guess I won't be using them.

We managed to get in the elevator (we were on the 20th floor), and a worker got out and said, and I quote, "Don't go down in this elevator; it smells like tourists." Excuse me? Well, maybe you're working thanks to the English guest.

We went down to dinner and they sat us next to the trash cart and the dirty dishes. I think the waiters were betting on who could be the loudest and most disruptive. Every time they went to get cutlery, they invaded my personal space.
For breakfast, they don't say the last admission was at 10:00. We went down at 10:00 and it was closed. I asked at reception and they replied (clearly due to a lack of social skills) "They close at 10." I said, "I was told you could come in until 10:00," and they said, "Sure, but we're already closed." And they turned away! Goodbye Pierre Vacances, never again!
The guests ahead of me checking out (I assume they weren't from Booking.com because they were bowing to the receptionist) were asking if they'd been treated well and if everything had been to their liking. When it was my turn, I was rubbing my hands together... But they didn't ask me (of course, I'm not a VIP), but it doesn't matter, Booking.com will ask and I'll write my review!

Beoordeling 2026-02-10 12:14:46

Estimada Laura,
Gracias por dedicar su tiempo a compartir su experiencia con nosotros.

Lamentamos sinceramente que su estancia no haya cumplido sus expectativas. Apreciamos que nos haya hecho llegar sus comentarios sobre la atención recibida, la comodidad de los artículos en su alojamiento, el ambiente durante las comidas y los intercambios en recepción.

Tenemos en cuenta cada opinión para poder mejorar nuestros servicios e intentamos que todos los huéspedes se sientan bienvenidos y cómodos desde el momento de su llegada hasta el final de la estancia.

Nuestro equipo está disponible las 24 horas para ayudar en lo posible durante la visita y valoramos que comparta en detalle su impresión para poder entender mejor sus necesidades.

Reciba un cordial saludo,

General Manager