Name: Residence premium Les Fermes de Méribel
Brand: Pierre & Vacances Premium
Price: 714 EUR
Availability: InStock
Rating: 4.1 (147 reviews)

Recensioni dei clienti Les Fermes de Méribel

4.1

Molto buono

147 recensioni

47.6 %

31.3 %

12.2 %

3.4 %

5.4 %

Jeremie Mauriaud

il y a 1 mese sur G_Google Google

1/5

We booked in the residence from September 1st to 3rd inclusive. A week before our arrival, someone from reception called me to see if I had any questions: in this case yes, about whether the wellness area was open; his answer was yes except the hamam!
When we arrived on Friday evening we took possession of the keys and asked again if the wellness area was open but the receptionist remained very evasive.
On Sunday morning since departure was scheduled for 11 a.m. we headed to the reception and there: closed re-opening on December 16! The services sold were absolutely not available as indicated and invoiced!
Following numerous calls we had the director who told us I will take care of your case Monday 4. Since then no news radio silence. Simply unprofessional and not acceptable for a group that defends customer satisfaction!

Opinione 2023-10-06 09:55:35

(Translated by Google) We are really sorry for the inconsistency regarding access to the wellness area and the lack of follow-up, Jeremie. Les Fermes de Méribel are appreciated for their comfort and their mountain atmosphere. We are saddened that you were not able to take full advantage of it. Do not hesitate to contact our customer service quickly via this link: https://www.contactariane.com/, so that we can address your concerns. We sincerely hope to have the opportunity to better satisfy you during a future visit.

See you soon !

The Pierre & Vacances team

(Original)
Nous sommes vraiment désolés pour l'incohérence concernant l'accès à l'espace bien-être et l'absence de suivi, Jeremie. Les Fermes de Méribel sont appréciées pour leur confort et leur ambiance montagnarde. Nous sommes attristés que vous n'ayez pas pu en profiter pleinement. N'hésitez pas à contacter notre service client rapidement via ce lien : https://www.contactariane.com/, pour que nous puissions aborder vos préoccupations. Nous espérons sincèrement avoir l'opportunité de mieux vous satisfaire lors d'une future visite.

A très vite !

L'équipe Pierre & Vacances

Saperne di più

Caroline P.

il y a 2 mesi sur G_Google Google

1/5

Environment and residence at the top, but very disappointing stay despite everything.
On the weekend for two nights alone with my two daughters aged 5 and 7, although in summer it was 10°C outside, a rainstorm, and no hot water in the apartment for half the stay. The heaters didn't work, not even the towel dryer. No emergency number in the evening for these technical problems and the next day at the reception I was told that I was not the only one and that I had only to wait. Hot water finally came in the evening.
This is only a brief summary because before publishing a post I first wrote to the booking site and to Pierre & Vacances to share my misadventures in detail (because there were other inconveniences) but my stay was already 10 days ago and apparently no one bothers to answer me.
It's a shame because the whole structure is superb, the rooms well designed and clean, the location perfect. But the feeling of having been really very badly received...

Opinione 2023-09-25 20:10:19

(Translated by Google) Thank you for sharing your experience, Caroline. We are delighted that you liked the location and structure. However, we regret the technical problems you encountered. To discuss this further, do not hesitate to send us a private message on our social networks. Your feedback is essential to enable us to improve our services.

See you soon !

The Pierre & Vacances team

(Original)
Merci d'avoir partagé votre expérience, Caroline. Nous sommes ravis que vous ayez aimé l'emplacement et la structure. Cependant, nous regrettons les problèmes techniques que vous avez rencontrés. Pour en discuter davantage, n'hésitez pas à nous écrire en message privé sur nos réseaux sociaux. Votre retour est essentiel pour nous permettre d'améliorer nos services.

A très vite !

L'équipe Pierre & Vacances

Saperne di più

Dominique Seguin

il y a 3 mesi sur G_Google Google

4/5

In my opinion, in the part of Méribel that has the most charm, away from the busiest places, a very friendly team, comfortable apartments with a typical mountain decor and with a beautiful view if you choose well on the photos ( we took a 7p), a pleasant swimming pool.

I find it a pity that there are no potholders for the oven, that the swimming pool is closed between noon and 3 p.m., and that we have to take care of removing all the sheets, I understand the interest of course but we are on vacation and it is not to do what we do all year round!

Saperne di più

Jean Francois Pasqualini

il y a 3 mesi sur G_Google Google

4/5

Super competent and very pleasant staff but the apartment in its juice year 1990

Saperne di più

Jonathan

il y a 3 mesi sur G_Google Google

3/5

Welcome and staff including the maintenance technician at the top!

Accustomed to stone residences and premium holidays, we regret the view of our badly placed apartment with the passage of people and no vision of the sky. Second bedroom quite small with a trundle bed instead of a standard one.

For activities, everything is around 10 minutes away by car. The residence is there to rest with a nice swimming pool and spa.

Opinione 2023-08-17 10:50:28

(Translated by Google) Thank you for taking the time to share your feedback following your stay, Jonathan.

We are delighted to read that the reception and our staff, in particular the maintenance technician, were able to meet your expectations and provide you with a positive experience.

You have the possibility to select a specific orientation (sea view, mountain view, etc.) or a particular location of the apartment (floor, building, etc.) depending on availability. To do this, we invite you to contact the reception directly by telephone, at least 15 days before your arrival. If this option is available at the time of your request, it will be added to your reservation and payment for this service will be made directly upon your arrival on site.

We are happy that you appreciated the relaxation facilities of the residence, such as the swimming pool and the spa, as well as the proximity of the activities in the surroundings.

During your next stay at Pierre & Vacances Premium, do not hesitate to express your wishes in terms of placement and views for your accommodation. We will do our best to satisfy you.

We look forward to welcoming you back among us for a relaxing and rejuvenating stay.

The Pierre & Vacances team

(Original)
Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre séjour, Jonathan.

Nous sommes ravis de lire que l'accueil et notre personnel, notamment le technicien de maintenance, ont su répondre à vos attentes et vous offrir une expérience positive.

Vous avez la possibilité de sélectionner une orientation spécifique (vue mer, vue montagne, etc.) ou un emplacement particulier de l'appartement (étage, bâtiment, etc.) en fonction des disponibilités. Pour ce faire, nous vous invitons à contacter directement la réception par téléphone, au minimum 15 jours avant votre arrivée. Si cette option est disponible au moment de votre demande, elle sera ajoutée à votre réservation et le règlement de cette prestation sera à effectuer directement à votre arrivée sur place.

Nous sommes heureux que vous ayez apprécié les équipements de détente de la résidence, comme la piscine et le spa, ainsi que la proximité des activités dans les environs.

Lors de votre prochain séjour chez Pierre & Vacances Premium, n'hésitez pas à formuler vos souhaits en termes de placement et de vues pour votre logement. Nous ferons de notre mieux pour vous satisfaire.

Au plaisir de vous accueillir à nouveau parmi nous pour un séjour reposant et ressourçant.

L'équipe Pierre & Vacances

Saperne di più