Name: Residence Les Ravines
Brand: Pierre & Vacances
Price: 432 EUR
Availability: InStock
Rating: 3.8 (105 reviews)

Recensioni dei clienti Les Ravines

3.8

Buono

105 recensioni

36.2 %

35.2 %

11.4 %

7.6 %

9.5 %

Céline SANTOS

il y a 2 mesi sur G_Google Google

2/5

The + are the very helpful, welcoming, accommodating and professional staff, especially the receptionist, a big thank you to him.
Location close to shops and ski slopes
The - the noise at night because of the bar located opposite which lets drunken customers shout in the street until 3am then the sweeping of the garbage delivery trucks, buses and others begins
A taxi stop is located just below the residence, they leave the engine running
The foul smells in the residence, the apartment has dirty and damaged equipment, the sofa is dirty as well as the chairs and mattresses
This was our first experience at Pierre et Vacances
It turns out to be generally disappointing. We are not sure we will repeat

Opinione 2025-04-01 10:26:38

Nous vous remercions pour vos compliments concernant notre personnel, qui fait de son mieux pour garantir un service de qualité. Nous sommes ravis que vous ayez apprécié l'emplacement de la résidence, à proximité des commerces et des pistes de ski Céline.

Cependant, nous sommes sincèrement désolés d'apprendre que vous avez rencontré plusieurs désagréments durant votre séjour, notamment en ce qui concerne le bruit nocturne et les conditions de votre appartement. Ce n’est en aucun cas le niveau de service que nous souhaitons offrir à nos clients, et nous comprenons parfaitement votre déception.

Nous vous encourageons à faire une réclamation via : https://contactariane.com/ afin que nous puissions examiner vos retours plus en détail et prendre les mesures nécessaires pour éviter que de tels incidents ne se reproduisent. Nous espérons pouvoir vous accueillir à nouveau et vous offrir une expérience à la hauteur de vos attentes.

L’équipe Pierre & Vacances

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Anne sophie Mayeux

il y a 2 mesi sur G_Google Google

5/5

Top location with free shuttle and direct escalator access to the slopes. Very functional residence and accommodation.
Perfect welcome. Very pleasant, helpful and respectful person.
To improve aging residence and accommodation and a little more plates, cutlery, glasses
.... would be better to limit the number of dishwashers.

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Franck Dufrene

il y a 2 mesi sur G_Google Google

4/5

Perfect, but rooms overlooking the main street should be avoided, especially during the English holidays: "festive" atmosphere between 1:30 a.m. and 2:30 a.m. when the many bars in the area close.

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Romain

il y a 4 mesi sur G_Google Google

3/5

The +: Location and staff at the top.
The -: bad smells, noisy, old-fashioned.
For 2 studios, cost of almost 4000 euros for 1 week for 5 people, the quality/price ratio is bad.

Opinione 2025-01-30 11:41:27

Merci pour votre retour, Romain.

Nous sommes ravis que vous ayez apprécié l’emplacement et la qualité de l’accueil de notre personnel.

Nous comprenons que certains points n’aient pas été à la hauteur de vos attentes. Nous faisons tout notre possible pour améliorer constamment la qualité de nos équipements et de notre environnement. Pour nous, chaque retour est important pour continuer à avancer.

Si vous avez des préoccupations ou des suggestions, n’hésitez pas à nous contacter au : https://contactariane.com/, nous serons heureux de vous accompagner.

A bientôt,

L’équipe Pierre & Vacances

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Fanny GAMBIN VILLA

il y a 4 mesi sur G_Google Google

1/5

I am not a person who likes to give bad reviews. But here they deserve it. Especially because you tell them that you have arrived and found the room dirty with the previous tenants' things and they apologize and tell you that there will be compensation. But in reality, they only respond to you to put off, wait for you to leave and never mind.
This is what happened to us:
We arrived at night, the room was dirty with the former tenants' things. We called the phones we had and there was no answer.
That night we had to buy sheets so we could sleep.
The next day they told us they were very sorry and they would send someone to clean up.
So coming back from skiing, the room was still dirty, they didn't leave us any of the kit they said they left us with, there were no towels. Today we continue with a towel and I had to stay and not go skiing to clean the room.
The room smells very bad. Like a dead mouse.
I have already cleaned it twice and the water still comes out black.
They told us to write an email.
Of course, they haven't responded to us.
...
The guy at the reception is very friendly, but always responds that he can't do anything. He says he depends on a company called Maeva. I think they are passing the responsibility from one to another. In a few days we will leave. And of course we will not have any response from anyone. I'll tell you

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