We had A very bad experience with the hotel.
Been there for a week and got a lousy service, the hotel crew were really bot nice and they charged us extra money on the credit card for no reason and without telling us
Review 2023-06-02 09:47:13
Dear,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre et Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
The room hasn't been vacuumed and mopped for ages. Badly oriented. We have asked to sunny balcony and went yo some dark dump. They charged 50 euro to get early access to the room plus 84 euro for a garage which is not even in the same building. Spa facilities were out of access so we couldn't use the sauna and pool. Rooms very poorly equipped.
Review 2023-05-17 09:57:42
Dear Marcin,
Thank you for taking the time to share your feedback.
We are sorry to hear that your stay did not meet all of your expectations.
We regret that you are not satisfied with the cleaning and maintenance of the cottage. Have you reported this to reception? If so, a solution may in fact be provided.
Your feedback will be passed on to improve the quality of our services.
We hope to welcome you back for an improved visit in future.
You charged our son €100 for a lost room key card. Absolutely disgusting to charge that amount. Exploiting students
Review 2023-04-28 12:25:54
Dear Paula,
We are sorry to read that you are not satisfied with the service and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
I am absolutely furious with the appalling experience I had at this hotel! My clothes and wallet were stolen from my room, which has left me feeling violated and unsafe.
It's utterly unacceptable that the hotel failed to provide a secure environment for guests. The fact that someone was able to enter my room and take my belongings without my knowledge is completely unacceptable. I am appalled by the lack of security measures in place at this hotel and the complete disregard for guest safety.
Despite reporting the theft to the hotel staff, they were completely unresponsive and failed to offer any assistance or compensation. This lack of concern for guests' wellbeing is outrageous, and I am disgusted by their complete indifference to my predicament.
In summary, I strongly advise against staying at this hotel. Their failure to provide basic security measures and their complete lack of concern for their guests is unacceptable. I am extremely disappointed by my experience and I urge others to avoid this hotel at all costs.
Review 2023-04-18 10:03:14
Dear,
We are sorry to read that you did not enjoy your stay in our park and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
We advise you to fill in the online contact form, the Guest Relations department will handle your complaint as soon as possible.
I recently stayed at Pierre et Vacances Residence Les Temples du Soleil in Val Thorens and unfortunately, my experience was nothing short of a nightmare. I had my phone stolen by the hotel's security staff, and despite raising this issue with the hotel management, no action was taken to resolve the situation.
It's extremely disappointing that a place that is supposed to be keeping guests safe and secure would actually be the ones responsible for stealing from them. The fact that the hotel staff did not take this issue seriously and refused to help me only added to the frustration and inconvenience.
I would not recommend this hotel to anyone, as the lack of respect for guests and their belongings is unacceptable. It's essential for hotels to provide a safe and secure environment for guests, and when they fail to do so, it creates a terrible experience for everyone involved.
In conclusion, if you're looking for a hotel that values its guests and their safety, then I would advise you to look elsewhere. Pierre et Vacances Residence Les Temples du Soleil is not a trustworthy or customer-friendly option, and I would strongly recommend avoiding it at all costs.
Review 2023-04-18 08:57:34
Dear Tijn,
Thank you for taking the time to share your feedback.
We are sorry to hear that your stay did not meet all of your expectations.
We advise you to fill in the online contact form. The Guest Relations department will handle your complaint as soon as possible.
עומר קמינסקי
il y a 1 week sur
Google
We had A very bad experience with the hotel.
Been there for a week and got a lousy service, the hotel crew were really bot nice and they charged us extra money on the credit card for no reason and without telling us
Dear,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre et Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
The Pierre et Vacances team
Marcin Leszczynski
il y a 3 weeks sur
Google
The room hasn't been vacuumed and mopped for ages. Badly oriented. We have asked to sunny balcony and went yo some dark dump. They charged 50 euro to get early access to the room plus 84 euro for a garage which is not even in the same building. Spa facilities were out of access so we couldn't use the sauna and pool. Rooms very poorly equipped.
Dear Marcin,
Thank you for taking the time to share your feedback.
We are sorry to hear that your stay did not meet all of your expectations.
We regret that you are not satisfied with the cleaning and maintenance of the cottage. Have you reported this to reception? If so, a solution may in fact be provided.
Your feedback will be passed on to improve the quality of our services.
We hope to welcome you back for an improved visit in future.
Kind regards,
Paula banbury
il y a 1 month sur
Google
You charged our son €100 for a lost room key card. Absolutely disgusting to charge that amount. Exploiting students
Dear Paula,
We are sorry to read that you are not satisfied with the service and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
STOA
il y a 1 month sur
Google
I am absolutely furious with the appalling experience I had at this hotel! My clothes and wallet were stolen from my room, which has left me feeling violated and unsafe.
It's utterly unacceptable that the hotel failed to provide a secure environment for guests. The fact that someone was able to enter my room and take my belongings without my knowledge is completely unacceptable. I am appalled by the lack of security measures in place at this hotel and the complete disregard for guest safety.
Despite reporting the theft to the hotel staff, they were completely unresponsive and failed to offer any assistance or compensation. This lack of concern for guests' wellbeing is outrageous, and I am disgusted by their complete indifference to my predicament.
In summary, I strongly advise against staying at this hotel. Their failure to provide basic security measures and their complete lack of concern for their guests is unacceptable. I am extremely disappointed by my experience and I urge others to avoid this hotel at all costs.
Dear,
We are sorry to read that you did not enjoy your stay in our park and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
We advise you to fill in the online contact form, the Guest Relations department will handle your complaint as soon as possible.
Kind regards,
The Pierre & Vacances team
Tijn Kahmann
il y a 1 month sur
Google
I recently stayed at Pierre et Vacances Residence Les Temples du Soleil in Val Thorens and unfortunately, my experience was nothing short of a nightmare. I had my phone stolen by the hotel's security staff, and despite raising this issue with the hotel management, no action was taken to resolve the situation.
It's extremely disappointing that a place that is supposed to be keeping guests safe and secure would actually be the ones responsible for stealing from them. The fact that the hotel staff did not take this issue seriously and refused to help me only added to the frustration and inconvenience.
I would not recommend this hotel to anyone, as the lack of respect for guests and their belongings is unacceptable. It's essential for hotels to provide a safe and secure environment for guests, and when they fail to do so, it creates a terrible experience for everyone involved.
In conclusion, if you're looking for a hotel that values its guests and their safety, then I would advise you to look elsewhere. Pierre et Vacances Residence Les Temples du Soleil is not a trustworthy or customer-friendly option, and I would strongly recommend avoiding it at all costs.
Dear Tijn,
Thank you for taking the time to share your feedback.
We are sorry to hear that your stay did not meet all of your expectations.
We advise you to fill in the online contact form. The Guest Relations department will handle your complaint as soon as possible.
Kind regards,
The Pierre & Vacances team