We are truly sorry to hear about your disappointing experience, Stephan. This is certainly not the standard we aim to provide, and we sincerely apologize for the issues you encountered with the cleanliness and service. We take all complaints seriously, and we regret that the cleaning request was not fulfilled as promised.

We also apologize for any confusion regarding the amenities and additional costs, as we strive to make everything clear for our guests. We will take your feedback into account to improve our communication and services moving forward.

We appreciate you highlighting the positive aspects of the surrounding area and are grateful for your feedback. We hope to have the opportunity to offer you a much better experience in the future.

The Pierre & Vacances Team