Good
261 reviews
Molly Gentry
il y a 3 weeks sur Google
Omer Tesler
il y a 1 month sur Google
We apologize for the inconvenience you experienced during your stay, Omer. Providing reliable amenities and excellent customer service is our priority, and we regret that we fell short of meeting your expectations.
We understand the importance of having access to Wi-Fi, and we apologize for any inconvenience caused by its absence in your apartment. We will review our offerings to ensure that all guests have access to this essential amenity.
Regarding the charges for the lost key and extra towel, we apologize if these fees seemed excessive. We strive to maintain reasonable pricing for our services and amenities, and we will take your feedback into consideration as we review our pricing policies.
Furthermore, we are disappointed to hear that you found our reception staff to be rude. Providing friendly and helpful service is essential to us, and we will address this matter with our team to ensure that all guests are treated with courtesy and respect.
Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.
The Pierre & Vacances team
Suryakant Sahoo
il y a 1 month sur Google
It is disheartening to hear that you encountered cleanliness issues and discomfort in your room, Suryakant. This falls well below the standards we strive to uphold, and we are truly sorry for any inconvenience caused.
Regarding the WiFi, we understand how important it is for our guests to stay connected, and we apologize for any frustration you experienced with the internet service. We will investigate this matter further to ensure that our WiFi system is functioning properly and providing adequate coverage throughout the property.
Additionally, we regret any disappointment caused by our pricing for additional services. We aim to provide transparent pricing and fair value for the services we offer, and we apologize if this was not your experience. Your feedback will be shared with our team to review our pricing policies and ensure they align with our commitment to customer satisfaction.
We take your feedback seriously and will use it as an opportunity to improve. If you would like to discuss your concerns further or if there is anything else we can do to address your issues, please feel free to contact us directly.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our property in the future.
The Pierre & Vacances team
Malte Holm
il y a 2 months sur Google
A Google User
il y a 3 months sur Google
It is disappointing to hear about the cleanliness and maintenance issues you experienced in your rooms upon arrival, Isobel. Please rest assured that we take cleanliness and guest satisfaction very seriously, and we will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future.
We seriously take your feedback into account and would be happy if you contact us via our form ? https://contactariane.com to rectify this situation and allow you to come back and enjoy a more positive experience.
The Pierre & Vacances team