Name: Residence Le Tikal
Brand: Pierre & Vacances
Price: 1987 EUR
Availability: InStock
Rating: 3.9 (288 reviews)

Customer reviews Le Tikal

3.9

Good

288 reviews

37.5 %

36.8 %

12.2 %

4.2 %

9.4 %

Felix Fronteras

il y a 2 weeks sur G_Google Google

5/5

Had a great stay and wonderful skiing

מיקי מיקוניס

il y a 3 weeks sur G_Google Google

1/5

Our stay at La Tikal was one of the most frustrating hotel experiences we've had. While the hotel itself seemed decent, the service and the way they handle guests left a lot to be desired.

We stayed in room 401, and encountered multiple issues. First, we had no Wi-Fi in the room for the entire week. We reported this issue to the front desk multiple times, but each time we were told that they would "check" or "fix it soon"—yet nothing was ever done. As a result, we had to go to the lobby whenever we needed to use the internet, which was incredibly inconvenient.

Second, when we requested an extra blanket, nobody ever brought one. Again, we followed up multiple times, but they simply ignored our request. For a hotel that claims to be customer-friendly, this was completely unacceptable.

And to top it all off, after we checked out, we received an email stating that we were being charged €50 for leaving ‘trash’ in the room. In reality, we had actually cleaned the room ourselves before leaving, and the only thing we left was some unopened food in the fridge because we didn’t want to waste it. Instead of appreciating this, they used it as an excuse to fine us. When we tried to reason with them, they completely ignored our side of the story and insisted on charging us.

We had hoped for a better experience and fairer treatment, but unfortunately, La Tikal has proven that they care more about squeezing extra money out of their guests than providing good service. We won’t be coming back, and we strongly advise others to avoid this place.

Review 2025-02-18 09:32:36

We are sincerely sorry to hear about the issues you encountered during your stay at Le Tikal. We truly regret that the service did not meet your expectations, particularly regarding the Wi-Fi, blanket request, and the misunderstanding with the cleaning charges. We understand how frustrating this must have been, and we will address these matters with the team to improve communication and response times.

Your feedback is invaluable, and we hope to offer a much better experience to future guests. We appreciate you bringing these concerns to our attention.

The Pierre & Vacances Team

Yonatan Mikunis

il y a 3 weeks sur G_Google Google

1/5

I’ve traveled to many places, but my stay at La Tikal was one of the worst hotel experiences I’ve ever had.

First, the Wi-Fi in the room never worked, and no one at the hotel seemed to care. Every time we asked about it, they brushed us off and said they would fix it, but it never happened. We had to go down to the lobby every time we needed internet, which was a huge inconvenience.

Second, when we asked for an extra blanket, nobody ever responded. We made multiple requests, but the staff completely ignored us. It felt like they didn’t care about their guests at all.

But the real problem started after we checked out. A few days later, we received an email saying that we were being charged €50 for leaving ‘trash’ in the room. This was completely unfair because we had cleaned the entire room before leaving. The only thing we left behind was some unopened food in the fridge, which we thought could be useful rather than wasteful. Instead of appreciating this, they used it as an excuse to charge us.

The way this hotel handled the situation was unacceptable. They ignored us when we needed help, but when it came to charging us extra money, they suddenly had time to respond.

I do not recommend staying at La Tikal. There are many better hotels where you’ll be treated with respect and fairness. Avoid this place at all costs!

Review 2025-02-18 09:34:44

We are deeply sorry to hear about your disappointing experience at Le Tikal, Yonatan. We understand the frustration of not having reliable Wi-Fi, receiving no response to your request for an extra blanket, and facing unexpected charges after your stay. This is certainly not the level of service we strive to provide.

We will be looking into the issues you raised with our team to ensure better communication, response times, and fair handling of post-checkout situations. We truly appreciate you bringing these concerns to our attention, and we will take steps to improve for future guests.

We regret that we did not meet your expectations, and we sincerely hope to offer a much better experience should you reconsider in the future.

The Pierre & Vacances Team

Roy Simpson

il y a 1 month sur G_Google Google

4/5

great location with excellent access to the slopes.

Navy

il y a 1 month sur G_Google Google

2/5

Only location is fantastic with makes this place ok, Extra small room,There is no place for luggage, no wardrobe. Bathroom definitely needs renovation.
Once our friends couldn’t get out from the elevator. But the views are incredible.

Review 2025-02-18 09:25:13

Thank you for your feedback. We're glad to hear you enjoyed the fantastic location and the incredible views! We regret that the room size and bathroom did not meet your expectations, and we apologize for the inconvenience caused by the elevator. Your comments about the lack of storage and the need for renovation have been noted and will be shared with our team for review.

We hope to have the opportunity to welcome you again in the future under better circumstances.

The Pierre & Vacances Team