Good
288 reviews
מיקי מיקוניס
il y a 3 weeks sur Google
We are sincerely sorry to hear about the issues you encountered during your stay at Le Tikal. We truly regret that the service did not meet your expectations, particularly regarding the Wi-Fi, blanket request, and the misunderstanding with the cleaning charges. We understand how frustrating this must have been, and we will address these matters with the team to improve communication and response times.
Your feedback is invaluable, and we hope to offer a much better experience to future guests. We appreciate you bringing these concerns to our attention.
The Pierre & Vacances Team
Yonatan Mikunis
il y a 3 weeks sur Google
We are deeply sorry to hear about your disappointing experience at Le Tikal, Yonatan. We understand the frustration of not having reliable Wi-Fi, receiving no response to your request for an extra blanket, and facing unexpected charges after your stay. This is certainly not the level of service we strive to provide.
We will be looking into the issues you raised with our team to ensure better communication, response times, and fair handling of post-checkout situations. We truly appreciate you bringing these concerns to our attention, and we will take steps to improve for future guests.
We regret that we did not meet your expectations, and we sincerely hope to offer a much better experience should you reconsider in the future.
The Pierre & Vacances Team
Roy Simpson
il y a 1 month sur Google
Navy
il y a 1 month sur Google
Thank you for your feedback. We're glad to hear you enjoyed the fantastic location and the incredible views! We regret that the room size and bathroom did not meet your expectations, and we apologize for the inconvenience caused by the elevator. Your comments about the lack of storage and the need for renovation have been noted and will be shared with our team for review.
We hope to have the opportunity to welcome you again in the future under better circumstances.
The Pierre & Vacances Team