Dear Wissam,

Thank you for taking the time to share your feedback.

We are truly sorry your experience did not align with the standards we strive to uphold. Our team aims to handle reservation adjustments with care, particularly during unforeseen circumstances, and we regret this was not reflected in your case.



AS you have done your reservation not directly to us, we couldn't do anything about any issue that may happens. The travel agency you booked through is the only one that could make something and take a decission.



While our policies vary based on booking conditions, we always seek solutions within operational parameters. Our 24-hour assistance line remains available to guide guests through processes, and we encourage direct communication for urgent matters to explore feasible options.



Your feedback highlights areas where clearer communication could enhance guest support, and we will review this internally. Should you wish to discuss further, our team remains at your disposal via the contact details provided in your reservation confirmation.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.

Kind regards,

Albert Buesa, General Manager

Dear Linda,
Thank you for reaching out to us.

Our reception is open daily from 9 AM to 5 PM. For arrivals outside these hours, we provide a convenient self check-in system with a secure key safe box. We will send you detailed instructions and access codes to ensure a smooth arrival process.

We hope you will be able to appreciate our prime location in the vibrant Sants-Montjuic neighborhood, with excellent connections to public transport and numerous shopping options nearby.

We look forward to welcoming you soon.
Best regards,

Albert Buesa, General Manager

Dear Philo,
Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.

We are truly thankful for your kind words regarding your stay with us.

We are delighted that you appreciated the attentiveness of our staff, the impeccable cleanliness and comfort of our rooms, and our convenient location in the vibrant Sants-Montjuic neighborhood, close to an array of shops and public transport options.

We would be delighted to welcome you back.
Take care,

Albert Buesa, General Manager

Dear Lucia,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Barcelona Sants.

We are truly pleased that your stay with us left such a wonderful impression.

We are delighted that you appreciated the attentive service from our team, the ample space of our accommodations, and the variety of in-room amenities, including the convenience of having a kettle, microwave, toaster, and hairdryer at your disposal. Ensuring our guests have a comfortable and enjoyable experience with clean, well-appointed rooms is a priority for us, and it is great to know we succeeded during your visit.

We look forward to seeing you again in the future.
Kind regards,

Albert Buesa, General Manager

Dear Alfredo,
We would like to thank you for your feedback about your experience at Pierre & Vacances Barcelona Sants.

It brings us immense pleasure to learn that your time with us was enjoyable.

We are delighted that you and your son had a memorable stay and that the friendliness of our staff contributed positively to your experience.

However, we regret to hear about the disturbance from other residents. We strive to provide a peaceful environment for all our guests and appreciate you bringing this to our attention.

Nonetheless, it is great that these incidents did not overshadow the positive aspects of your visit, and we trust you found the fully equipped nature of our apartments and our proximity to local amenities to be convenient for your needs.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Albert Buesa, General Manager