Name: Residence Barcelona Sants
Brand: Pierre & Vacances
Price: 313 EUR
Availability: InStock
Rating: 4.3 (900 reviews)

Customer reviews Barcelona Sants

4.3

Very good

900 reviews

55.4 %

28.1 %

8.1 %

3.0 %

5.3 %

Most recentOldestTop ratingsLowest grades

zhijing

There is 1 month on G_Google Google

1/5

This apartment hotel is extremely dilapidated. The elevator lobby is filled with the smell of smoke, and the corridors also have the smell of smoke and marijuana. There is a lot of dust and old furniture in the room, and the air conditioner is very old. The sofa is especially dirty. No matter how many days you stay, there is no room cleaning service provided. Only on one day in the middle, they will deliver a bath towel and a roll of tissues to your door. I wonder how a single roll of toilet paper is enough when there are no extra ones in the room. The trash cans are not cleaned either, and we have to do it ourselves. None of this was mentioned at the time of booking. You have to go to the front desk after check-in to find out that there is no room cleaning service and that you have to ask for extra rolls of toilet paper and garbage bags. At night, the temperature fluctuates, and I caught a bad cold in this hotel. In general, there is no room service at all. For this price, it's better to stay at the hotel next door.

Review 2026-02-09 09:11:21

Dear Guest,
Thank you for taking the time to share your feedback.

We regret that your experience fell short in several aspects. While our housekeeping services are outlined as end-of-stay cleanings with optional daily extras, we regret any inconvenience caused by unexpected maintenance needs. Our air conditioning systems undergo regular maintenance, and we are following up to address your observations.

The front desk team is available daily to assist with additional amenities and address any in-stay requests.

We appreciate your comments about communication clarity during booking and will review our processes to ensure future guests receive comprehensive pre-arrival information.

We hope to have the opportunity of welcoming you on a future occasion.
Best regards,

Albert Buesa, General Manager

Anton Todorov

There is 2 months on G_Google Google

5/5

Love it. Very spacious. Great reception

Review 2026-01-31 04:09:24

Dear Anton,
Thank you for letting us know how happy you were with your recent experience.

We are thrilled to hear you found our apartments comfortable and enjoyed the welcoming atmosphere our team strives to provide.

It's wonderful that our central location near public transport and local amenities added convenience to your stay. We aim to make every guest feel at home, and your kind words about the reception team are truly appreciated.

The entire team look forward to welcoming you back on a future trip.
Kind regards,

Albert Buesa

Albert Lalremruata

There is 2 months on G_Google Google

5/5

From check-in to check-out, everything went smoothly. The reception staff were very friendly and helpful during both arrival and departure. The aparthotel is in an excellent location, with metro stations nearby (Badal for L5 and Collblanc for L9), making it very convenient to travel to and from El Prat Airport. We stayed on the 6th floor and enjoyed a beautiful view. The apartment was well equipped with everything we needed for our 5-day stay as a small family with a 3-year-old toddler. I would highly recommend this place.

Review 2026-01-11 04:09:20

Dear Albert,
Thank you for such a positive review.

It’s wonderful to hear about your positive experience at Pierre & Vacances Barcelona Sants.

We’re thrilled that our team’s welcoming approach made your arrival and departure seamless. Knowing your family found everything needed for a comfortable stay, especially with a young child, means a lot to us. The vibrant views from our upper floors are something we take pride in, and we’re glad you enjoyed them.

We also love being steps away from key transport links, making exploring Barcelona effortless for our guests. Your recommendation is the highest compliment we could receive, and we’re grateful for your trust in us.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,

Albert Buesa

Gina Kim

There is 4 months on G_Google Google

1/5

This is by far the worst accommodation experience I’ve ever had. Even if you’ve already paid city taxes through the booking platform, this place will insist you pay again on-site, making an otherwise enjoyable trip extremely frustrating. Choosing this accommodation could easily cost you nearly €100 extra out of your pocket. Absolutely avoid this place—do not book under any circumstances.

Kath Angus

There is 6 months on G_Google Google

5/5

Could not fault this accommodation. It is easily accessed, it is friendly, it has a really good array of supports and services. The location is not central but access to everything is extremely easy. The staff were so helpful with anything we needed. Everything was clean and easy to use. Our beds were comfortable. We were lucky to stay during the Mercè and we got a bit of a view of the big fireworks. The Metro was nice and close, there are several supermarkets and restaurants nearby. The linens were ample and with enough space to hang all our allocated towels - a rarity in so many hotels! But truly I cannot say enough about the staff, they were truly warm and made the place feel like a home, and we will always feel grateful for that.

Review 2025-09-29 13:15:35

Dear Angus,
Thank you for your review of your recent stay.

We're delighted you enjoyed your stay at Pierre & Vacances Barcelona Sants.

It's fantastic you appreciated our convenient access to public transport and local amenities while finding everything clean and comfortable. Our team takes great pride in creating welcoming environments, and we're touched you felt at home during the Mercè celebrations. The combination of practical amenities and heartfelt service truly reflects what we aim to offer every guest.

We hope to have the pleasure of welcoming you again.
Kind regards,

Albert Buesa