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Customer reviews Barcelona Sants

4.3

Very good

976 reviews

5

57.1 %

4

27.2 %

3

7.7 %

2

3.0 %

1

5.0 %
Most recentOldestTop ratingsLowest grades

Aziz Aissaoui

There is 3 weeks on Google

5/5
Perfect experience, the team is wonderful and clean accommodation.
Review 2026-07-25 12:12:02

Dear Aziz,
Thank you for taking the time to review your stay.

We are thrilled to hear you had a perfect experience with us and appreciated our team's attentiveness.

It is fantastic that your apartment and accommodation met your expectations for cleanliness.

We look forward to welcoming you back on many more occasions.
Best wishes,

Albert Buesa

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Joy Harris

There is 1 month on Google

2/5
Way too many bugs in this crazy overpriced hotel. We do not recommend staying here. The TV did not work right at all either. Couches were super stained as well (where kids had to sleep on the pullout). The only soap dispenser was broken. Place should have more basic cooking utensils, soap, towels, and at least come with salt and pepper as well. Kitchen chairs were very uncomfortable. At least the front desk workers are very friendly.
Review 2026-07-17 16:13:11

Dear Joy,
Thank you for taking the time to review your experience with us.

We truly value your kind words about our front desk staff. It means a lot to us to know that you felt welcomed and supported during your stay.

That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations.
We take all feedback seriously and regret the shortcomings you encountered; we will carefully consider them as we seek to improve our services.

We hope to be able to welcome you back for an improved experience in the future.
Kind regards,

Albert Buesa, General Manager

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Eszter Szabó-Tóth

There is 1 month on Google

4/5
This hotel was not our original choice. The air conditioning was out of order in the first one (July, 42 C in Barcelona) so we had to find an other one. Pierre & Vacances simply delivered what they promised: a two-room apartement with working air conditioning in both rooms. We could finally sleep, we were satisfied.
The four stars:
1) we really missed a washin machine in our room, because the laundry on the 2nd floor cannot be used in the evening, and we also had to wait for the other guests washin programs.
2) we missed some more equipment in the kitchen in the apartment.
Anyhow, it was lifesaving for us, thanks.
Review 2026-07-13 11:11:51

Dear Eszter,
Thank you for taking the time to share your review.

We’re glad our apartment’s air conditioning provided the relief you needed during Barcelona’s heatwave. Knowing you could rest comfortably means a lot to us.

However, we regret the inconvenience with laundry access and kitchen amenities. Our team strives to maintain shared facilities for all guests’ needs while being available around the clock for assistance.

We hope you discovered the convenience of our Sants-Montjuïc location, with metro links to Camp Nou and the city center just minutes away.

We look forward to seeing you again!
Best regards,

Albert Buesa, General Manager

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Asser

There is 1 month on Google

5/5
Very good apparthotel. Good services and good location.
Review 2026-07-07 12:11:54

Dear Asser,
Thank you for letting us know how happy you were with your recent experience.

We are thrilled you enjoyed your stay in our spacious, well-equipped apartments and found our services attentive.

It was wonderful to hear our central location near Badal Metro Station and Camp Nou added convenience to your Barcelona adventures. We take pride in offering easy access to the city's highlights while maintaining a welcoming base for our guests.

We look forward to welcoming you back.
Best wishes,

Albert Buesa

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Brock Miller

There is 1 month on Google

5/5
Friendly and helpful staff onsite from 8am to 8pm. Great location near metro stop and bus stop. Well maintained property. Comfortable bed and bedding. Two elevators. Great value.
Review 2026-07-06 16:16:05

Dear Brock,
Many thanks for your kind feedback on your recent experience.

We're thrilled you had such a positive experience with us.

Our team takes pride in maintaining our facilities to high standards you noticed, and we're especially pleased you found our central location ideal for exploring Barcelona. The comfort of our bedding and the convenience of having multiple elevators are aspects we carefully consider to enhance guest stays. Knowing you felt our offering represented excellent value completes this perfect picture for us.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,

Albert Buesa

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