Name: Residence Barcelona Sants
Brand: Pierre & Vacances
Price: 152 EUR
Availability: InStock
Rating: 4.2 (862 reviews)

Customer reviews Barcelona Sants

4.2

Very good

862 reviews

54.6 %

28.7 %

8.4 %

3.1 %

5.2 %

Kath Angus

There is 1 month on G_Google Google

5/5

Could not fault this accommodation. It is easily accessed, it is friendly, it has a really good array of supports and services. The location is not central but access to everything is extremely easy. The staff were so helpful with anything we needed. Everything was clean and easy to use. Our beds were comfortable. We were lucky to stay during the Mercè and we got a bit of a view of the big fireworks. The Metro was nice and close, there are several supermarkets and restaurants nearby. The linens were ample and with enough space to hang all our allocated towels - a rarity in so many hotels! But truly I cannot say enough about the staff, they were truly warm and made the place feel like a home, and we will always feel grateful for that.

Review 2025-09-29 13:15:35

Dear Angus,
Thank you for your review of your recent stay.

We're delighted you enjoyed your stay at Pierre & Vacances Barcelona Sants.

It's fantastic you appreciated our convenient access to public transport and local amenities while finding everything clean and comfortable. Our team takes great pride in creating welcoming environments, and we're touched you felt at home during the Mercè celebrations. The combination of practical amenities and heartfelt service truly reflects what we aim to offer every guest.

We hope to have the pleasure of welcoming you again.
Kind regards,

Albert Buesa

Baris Bicak

There is 1 month on G_Google Google

5/5

Great location , close to metro station.
Very helpful lady at the reception, she was so kind. Thank you very much.

Review 2025-09-09 00:13:49

Dear Baris,
We are grateful for this kind review about your recent stay.

We're delighted you chose Pierre & Vacances Barcelona Sants for your stay.

Our team takes pride in offering convenient metro access and thoughtful service from our reception colleagues, who work hard to make every arrival memorable. Your recognition of these aspects truly motivates us to maintain our standards.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,

Albert Buesa

Gergely Balogh

There is 3 months on G_Google Google

4/5

There was a little commotion with our late arrival (turns out, the reception desk is open from 8a.m. to 8p.m.) and the emergency number displayed for situations like this didn't work. The receptionist lady was super kind the next morning, she didn't know what could've happened and seemed genuinely concerned about the situation and apologized for what was clearly not her (or the hotel's) fault. Anyway, the room was perfectly clean and cozy, the insulation is great (we didn't even need the AC, though it's true it was unusually cool for July), and the hotel is very close to the metro, so all the sights are easily accessible. Nice for a 3-star hotel, if not for noisy guests in the ground floor rooms, which can be annoying at times.

Review 2025-07-23 11:14:19

Dear Gergely,

Thank you for sharing your opinion after your recent stay at Pierre & Vacances Barcelona Sants.

We truly appreciate your kind words about our staff member who demonstrated genuine care and concern during your morning interaction. Your accommodation proved to be a comfortable haven, with effective temperature control that maintained pleasant conditions throughout your visit.

However, we sincerely apologize for the difficulties you experienced during your late arrival. Our emergency contact service is available 24/7, and we will look into why you were unable to reach us that evening.

Finally, we are delighted that you found our prime location advantageous, with excellent metro connections that made exploring Barcelona's attractions effortless.

The entire team hope that we may have the pleasure of seeing you again in the future.

Kind regards,

Albert Buesa, General Manager

Wissam Agsous

There is 4 months on G_Google Google

1/5

⭐ 1 star – Extremely disappointing experience

I had a last-minute family emergency—my young son became very sick and I had to cancel our trip to Barcelona, including our stay at Pierre et Vacances. I reached out to kindly ask for a free cancellation or even just to change the dates. Both requests were flatly refused.

Despite my situation, I was told I would lose almost everything over $600 in cancellation fees and only receive about $80 back. In the end, I was forced to cancel, but even then, I was unable to do it online because they had blocked the option. I was then marked as a "no-show" and lost the full amount.

When I contacted customer service to explain that I was unable to cancel, I was told it wasn’t their responsibility and that I should contact the booking site despite the fact that they had full control the day before. It felt like being bounced around with no help or accountability.

This experience was not only financially unfair but also incredibly stressful during an already difficult time. I am very disappointed in how this was handled. It felt dishonest and heartless. I would strongly caution others before booking with Pierre et Vacances.

Review 2025-06-25 08:13:18

Dear Wissam,

Thank you for taking the time to share your feedback.

We are truly sorry your experience did not align with the standards we strive to uphold. Our team aims to handle reservation adjustments with care, particularly during unforeseen circumstances, and we regret this was not reflected in your case.

AS you have done your reservation not directly to us, we couldn't do anything about any issue that may happens. The travel agency you booked through is the only one that could make something and take a decission.

While our policies vary based on booking conditions, we always seek solutions within operational parameters. Our 24-hour assistance line remains available to guide guests through processes, and we encourage direct communication for urgent matters to explore feasible options.

Your feedback highlights areas where clearer communication could enhance guest support, and we will review this internally. Should you wish to discuss further, our team remains at your disposal via the contact details provided in your reservation confirmation.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.

Kind regards,

Albert Buesa, General Manager

Ancis Linda

There is 5 months on G_Google Google

5/5

Halo can you give me help?
I will chek in on 21.30 today

Review 2025-05-27 10:11:29

Dear Linda,
Thank you for reaching out to us.

Our reception is open daily from 9 AM to 5 PM. For arrivals outside these hours, we provide a convenient self check-in system with a secure key safe box. We will send you detailed instructions and access codes to ensure a smooth arrival process.

We hope you will be able to appreciate our prime location in the vibrant Sants-Montjuic neighborhood, with excellent connections to public transport and numerous shopping options nearby.

We look forward to welcoming you soon.
Best regards,

Albert Buesa, General Manager