Residence Barcelona Sants
€ 143
1 night from 03/11 to 04/11

Customer reviews Barcelona Sants

4.2

Very good

759 reviews

5

53.4 %

4

29.5 %

3

8.7 %

2

3.0 %

1

5.4 %

Ahmed Wafiq

il y a 1 month sur Google

5/5
Very nice an clean place and nearby the train station and the metro station
Review 2024-10-08 14:50:15

Dear Wafiq,
Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.

We are pleased that you had a good stay and appreciated the high standards that we work hard to uphold.
Thank you for your kind mention of our convenient location with links to public transport.

We would be delighted to welcome you back.
Take care,


Albert Buesa, General Manager

See more

Ema K

il y a 2 months sur Google

3/5
Hotel was clean and smell nice. We could check in earlier. Hotel is in acceptable location and stuff was polite. The room we rented was for three people. the stove did not work properly, we waited about 30 minutes for the water to boil. It also didn't make sense that they charged us 200€ more for some sort of deposit upon our arrival and told us they will only give it back if we take out the trash and clean the apartment when we leave. Btw this deposit wasn’t mentioned in our conformation. I would recommend this hotel to be more clear with their offer. Another thing was that we got only one toilet paper for 3 girls. We were staying there for 4 nights. I hope this hotel will change soon because it’s not great value for money. U can get clean and high tech room for better price.
Review 2024-08-18 09:50:52

Dear Ema,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Barcelona Sants.

We are pleased that you appreciated the cleanliness of our apartments, the early check-in process, and the politeness of our staff. It is wonderful that you found our location acceptable, being close to various shops and public transport options.

We apologize for certain aspects of your stay falling short of your expectations. We understand that the stove did not function as intended, which can be frustrating. Additionally, the deposit is a standard procedure to ensure the apartment is maintained for future guests, and we regret that this was not clearly communicated in your confirmation. Moreover, we acknowledge the inconvenience of providing only one roll of toilet paper for your group during your four-night stay. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service.

Finally, we are glad that you found our location to be a positive aspect of your stay.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Albert Buesa, General Manager

See more

Emília F

il y a 2 months sur Google

3/5
Nice place, targeted to a younger age range. Overall the rooms were clean and we didn’t have a problem with that, however as soon as we arrived we were told that the security deposit would be 200€. I understand that there has to be a deposit in this type of accommodation, but I would say that this price is too high, and I have never payed a deposit at this amount, even when i was in more prestigious locations. A positive thing is that they let us check in early and the staff was kind. Hotel is close to a metro station so that is also good.
Review 2024-08-18 09:50:55

Dear Emilia,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Barcelona Sants.

We are pleased that you appreciated the cleanliness of our accommodations, and we are delighted that our team provided you with a kind check-in experience. Additionally, it's wonderful to hear that you found our location convenient, being close to the metro station.

We apologize for certain aspects of your stay falling short of your expectations. The security deposit is a standard procedure we implement to ensure the accommodation is maintained in excellent condition for future guests. We understand that this amount may seem high, and we are currently reviewing our processes to ensure clarity for all our guests regarding this policy.

Finally, we are glad to hear that you enjoyed the early check-in, and we hope you were able to appreciate the vibrant neighborhood of Sants-Montjuïc during your stay.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Albert Buesa, General Manager

See more

Julia

il y a 3 months sur Google

4/5
The girls at the reception were polite, helped us with advice and provided information for the tourists.
The room was clean. The beds were not comfortable, hard, I could not sleep normally.
Review 2024-07-30 08:56:04

Dear Julia,
Thank you for taking the time to share your review about your recent stay at Pierre & Vacances Barcelona Sants.

We are pleased that you appreciated the politeness and helpfulness of our reception staff, as well as the cleanliness of your room. Our team at Pierre & Vacances Barcelona Sants is committed to providing helpful tourist information and maintaining a high standard of cleanliness for a comfortable stay.

However, we are sorry that some aspects of your stay did not meet your expectations. We understand how essential a good night's sleep is, and we regret to hear that the beds were not to your comfort. While our beds are designed to cater to a wide range of preferences and include clean, quality bed linen for a restful experience, we acknowledge that comfort is subjective and varies from person to person.

Nonetheless, we are glad to know that the overall environment of our apartments was to your satisfaction. Our fully equipped, spacious, and bright accommodations are designed to provide a homelike experience, complete with easy access to nearby shops and public transport connections to the city's attractions and Barcelona Airport.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Albert Buesa, General Manager

See more

Stephan Kozelov

il y a 4 months sur Google

5/5
Welcoming staff and a great location too. Everything was about 30 minutes away using public transportation.
Review 2024-06-12 08:51:19

Dear Stephan,
Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.

We are delighted to hear that our staff's hospitality contributed positively to your experience. It is also gratifying to know that our location met your expectations, providing convenient access to the various attractions of Barcelona via public transport.

Your remarks affirm our commitment to offering a well-situated and welcoming environment for our guests to enjoy.




Albert Buesa, General Manager

See more
Please wait...