We’re sorry to hear about your experience while you’re currently staying with us, especially given the weather conditions and travelling with children.

Facilities such as indoor play areas and pools can vary by residence, and some services may be limited or subject to seasonal maintenance periods. However, we understand how disappointing it is when expected amenities are not available during your stay.

Even at the end of the season, we continue to aim to provide a comfortable and enjoyable experience for all guests. Your comments about maintenance and overall service are taken seriously and will be shared with the on-site team so they can check what support or alternatives can be offered to you immediately.

As you are currently on site, we strongly recommend speaking directly with reception. They are best placed to help you in real time, whether that is suggesting nearby activities suitable for children, or checking if any alternative facilities or arrangements can be made during your stay.

We’re glad to hear you are enjoying the location and views, and we’re sorry that other aspects are not meeting expectations.

The Pierre & Vacances Team

Thank you for sharing your feedback, Vincent. We are sorry to hear that your stay did not meet your expectations. We take your comments seriously and will review the issues you mentioned, such as the ski lockers, room conditions, and towel rails, to ensure improvements are made. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret that we fell short during your visit.

Your feedback helps us identify areas where we can do better, and we hope to have the opportunity to welcome you back in the future under improved circumstances.

The Pierre & Vacances Team