Name: Hotel El Puerto
Brand: Pierre & Vacances
Availability: InStock
Rating: 3.8 (3173 reviews)

Customer reviews Hotel El Puerto

3.8

Good

3173 reviews

38.5 %

29.7 %

16.3 %

6.3 %

9.1 %

monty man

il y a 6 days sur G_Google Google

4/5

Nice Hotel in a good location. Staff were polite, Standard room small but ok had a nice view on the 12th floor overlooking the coast pool and town.
Only things we did not like was the pool/sky bar in 10 days we could not get a sunbed people were at the door every morning dashing for the few beds they had also the bar was open to the public and there were a few idiots getting a little out of hand. The beds in the room were very hard but had a good holiday and would go again.

Salma Eladnani

il y a 6 days sur G_Google Google

5/5

We had an amazing stay at the hotel special thank to Ivis she is amazing very kind and helpfull.

Review 2025-06-25 16:13:13

Dear Mr Eladnani,
Thank you for reviewing your stay with us.

We are delighted to learn about your exceptional experience at Hotel El Puerto by Pierre & Vacances.

Our team member Ivis exemplifies the dedication and hospitality we strive to provide to each guest. Your recognition of her outstanding service and gracious demeanor brings us great satisfaction, as guest contentment remains our utmost priority.

We look forward to welcoming you back on a future occasion.
Best wishes,

Katboga

il y a 1 week sur G_Google Google

1/5

Terrible hotel ! Where do I start ok rooms very basic no nice touches or decor no separate bathroom or shower with door just some frosted glass not even full frosted glass weird no pictures on walls just grubby paintwork horrible balcony with bird faeces on it white cheap plastic table and chairs on balcony more like a prison cell than nice holiday room in hotel talking of a prison there are prison guards on the tenth floor at the sky bar ! Can't take any of your own snacks there or even a can of juice only thing you're allowed to take there is a bottle of water because you see they want you to buy everything from there overpriced bar so decided to buy nothing from that bar in protest that should be there as an extra if you want to buy something but surely a packet of crips or can of juice should be allowed especially since you can buy them on there premises at there machine in the lobby which I did several times ! Crazy never had this at any hotel before after spending alot of money to stay there by the way we tell you what you can take to the pool with you !!crazy and just so unwelcoming the bar staff were so rude and just walked about spouting rules at people like prison warders ! So as you can imagine spent as little time as possible there instead of a nice relaxing happy atmosphere at the pool the complete opposite! Rules rules and more rules ! Breakfast was ok hot food cold mostly got a row for not getting a tea bag with tweezers like I was unclean a tea bag !!! Noise in hotel was awful with young adults allowed too make so much noise in the corridors! No kettles in the rooms unless you want to pay five euros a day for the privilege again would have been a nice touch to have one with milk and coffee etc on arrival but no nothing for free here nothing welcoming about this hotel shame because great location and lovely views at the sky bar shame it wasn't welcoming friendly or a room which you could feel comfortable terrible hotel will never be back there so of course no I didn't have a good holiday which I so looked forward too !

Review 2025-06-24 10:13:18

Dear Guest,
Thank you for sharing your feedback with us after your recent stay.

We are pleased to know you enjoyed our privileged location in the heart of Fuengirola, as well as the beautiful views from our Sky Bar. Our proximity to the beach and the surrounding attractions is something our guests regularly appreciate, and we are glad this added to your experience.

We are sorry that your stay did not fully meet your expectations. The feedback you have shared is extremely valuable and has been noted. We strive to ensure our rooms and facilities provide both comfort and practicality for all guests, and we apologize if any of our room features and amenities did not offer the ease or atmosphere you were hoping for. Guest suggestions regarding services and staff interactions are always taken into careful consideration, and our team is readily available on site to help with any requests or resolve concerns during your stay. Your comments about the pool area, bar policies and overall environment have been noted, and we thank you for bringing these matters to our attention. Should you need assistance with amenities or have preferences regarding room arrangement, our front desk is available around the clock to assist.

Finally, while your stay did not reflect the warmth we wish to convey, we are appreciative that you highlighted our location and the scenery from our rooftop. We hope that these aspects enabled you to take some enjoyable memories from your visit.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

José Luis Saíz
Director General / General Manager

alfredo radio

il y a 1 week sur G_Google Google

4/5

Everything good except food

Review 2025-06-24 10:12:58

Dear Alfredo,
We appreciate that you took the time to share your experience with us.

We are delighted that your experience mostly met your expectations.

Your comments about our culinary offerings have been shared with our restaurant team as we continuously strive to enhance our dining experience.

We look forward to seeing you again on your next visit.
Best wishes,

José Luis Saíz
Director General / General Manager

Beryl Davies

il y a 1 week sur G_Google Google

5/5

Nice hotel close to everything ?

Review 2025-06-17 20:12:57

Dear Ms. Davies,
Thank you for taking the time to let us know your opinion of your recent stay.

We are delighted that your stay at Hotel El Puerto by Pierre & Vacances exceeded your expectations.

The strategic placement of our establishment, mere steps from the vibrant heart of Fuengirola and its magnificent beachfront, truly enhances our guests' experience, allowing them to make the most of their Mediterranean escape.

We hope to see you again soon,
Kind regards,