Customer reviews Hotel El Puerto

3.8

Good

3326 reviews

39.0 %

29.2 %

16.1 %

6.4 %

9.3 %

Simon Burgess

Posted since 1 week on G_Google Google

5/5

Great rooftop bar, just chill and soak it up

Review 2025-10-11 20:13:24

Dear Mr Burgess,
Thank you for sharing this review of your time at our hotel.

We're delighted you found our Sky Bar to be such a relaxing spot during your stay. It's wonderful our rooftop setting provided the perfect space to unwind while enjoying the coastal views.

We're equally pleased to hear your experience at Hotel El Puerto met all your expectations. Our team strives to create memorable moments for every guest through our seaside location and attentive service.

The entire team look forward to welcoming you back for a future visit.
Kind regards,

José Luis Saíz
Director General / General Manager

Ernie Chedotal

Posted since 1 week on G_Google Google

3/5

Lovely and friendly staff, especially front office and breakfast staff. We didn’t really encounter other staff members as we were out most of the time

Review 2025-10-09 17:13:46

Dear Mr Chedotal,
Thank you for sharing this review of your time at our hotel.

We're delighted you highlighted the welcoming service from our team during your visit. Our front desk colleagues take pride in creating smooth arrivals, while the breakfast crew works diligently to ensure fresh options are available daily.

Though you were often exploring the local area, we hope the central location near Fuengirola's promenade made your excursions convenient. Should your travels bring you back to the Costa del Sol, we'd be honored to welcome you again to experience more aspects of our seaside retreat.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

Alison Brown

Posted since 1 week on G_Google Google

2/5

Worst hotel room ever. 215 in the lower block.From the door it looked shabby ,and in dire need of a complete overhaul. The shower was worn, the doors were difficult to open and close. The toilet was crammed next to it in a tiny space, an average man's knees would touch the wall. The toilet was loose and banged. The safe didn't work. Reporting these to Reception was met with complete indifference. The balcony looked onto a scruffy apartment block, so close you could almost touch it. There are no bedside tables so nowhere to put a clock or phone. The beds were OK, spacious and comfortable. You could hear people talking next door as the walls are so thin. Avoid!

Review 2025-10-09 17:13:45

Dear Ms Brown,
Thank you for taking the time to share your feedback.

We appreciate your acknowledgment of our comfortable bedding, as we regularly renew mattresses to ensure restful stays.

However, we sincerely apologize that your experience fell short in certain areas. Our 24-hour reception team remains available to address any guest concerns or requests immediately, and we take note of your comments regarding the room facilities. While our bathroom layouts follow modern design standards, we regret any inconvenience this may have caused during your stay.

We hope to see you in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

maxine foster

Posted since 2 weeks on G_Google Google

2/5

We’ve just come home from a week at this hotel and we wouldn’t return or recommend the hotel
The good things are
The staff are extremely friendly and polite
The breakfast is very good nice and hot and lots of choice
The location is amazing right in the middle of things and opposite the beach
The view from the sea view rooms are amazing
The bad
We had to pay extra for a sea view room which yes ok but the room wasn’t cleaned very well and we felt like our backs have been broken having to spend 7 nights on what seemed like sleeping on a plank of wood
The shower kept blocking the bathrooms are tiny and need upgrading
To get to the pool you have to get into a tiny lift and wait as it’s in constant use and there’s only one lift
We couldn’t sleep at all as the walls in the rooms are paper thin so you can hear even people coughing in the next room. Doors banging all night it’s like a big echo bowl as there’s a round hole in the middle of the hotel which seems dangerous as the wall isn’t very high and you could easily fall over this
The maids didn’t sweep the floors and our bed was left terrible the balcony is tiny and was never swept I’ve added photos of how the maid had left our bed we were in room 305
We’ve booked next year in a different hotel

Review 2025-10-09 16:13:32

Dear Ms. Foster,
Thank you for sharing your detailed feedback about your recent stay with us.

We're delighted you appreciated our team's warm hospitality and enjoyed the variety of our breakfast offerings.

However, we sincerely apologize that your experience fell short in some areas. Your feedback about room maintenance and noise concerns has been noted, and we're reviewing these points with relevant teams to ensure consistent quality. Our recently renovated elevators now operate more efficiently, and we've reinforced housekeeping protocols across all floors.

Nonetheless, we're pleased you valued our prime beachfront location and stunning sea vistas - aspects that make our hotel uniquely positioned for enjoying Fuengirola's vibrant atmosphere. Our rooftop pool area now features extended opening hours through summer months, offering even more opportunities to relax with coastal views.

We hope to have another opportunity to welcome you back for an improved experience.
Best regards,

José Luis Saíz
Director General / General Manager

Cheryll Reed

Posted since 2 weeks on G_Google Google

2/5

Basic as hell from the rooms to the swimming pool!!

Review 2025-10-04 07:13:51

Dear Ms Reed,
Thank you for taking the time to share your feedback.

We are truly sorry to hear that some aspects of your stay did not meet your expectations. We strive to offer guests renovated and comfortable interiors, and our rooftop pool is designed to provide a unique view and relaxing atmosphere. Your comments are important to us and will be taken into careful consideration.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,

José Luis Saíz
Director General / General Manager