Customer reviews Hotel El Puerto

3.8

Good

3342 reviews

39.0 %

29.3 %

16.0 %

6.4 %

9.3 %

True Reviews

There is 5 days on G_Google Google

5/5

Didn’t read the reviews until I’d booked the holiday, so, we were slightly nervous, didn’t need to be, the place was great. Juan and reception really helpful, the pool bar staff were great. Rooms cleaned daily, housekeeping staff were lovely, so friendly. Location was all you could ask for, close to everything, some cracking bars and restaurant directly behind the hotel. One tip in the downstairs bar, pay for your drinks as you have them, there was some confusion over one bill, but sorted quickly. We will definitely be going back. Great experience thanks Hotel Puerto.

Review 2025-11-01 01:12:49

Dear Guest,
We very much appreciate this positive review about your stay.

We're delighted your stay met expectations.

Our team takes pride in supporting guests throughout their stay, from Juan's reception assistance to our pool bar team's service. Our housekeeping colleagues particularly appreciate your kind words about their daily efforts.

That said, we regret any temporary misunderstanding about drink payments and appreciate your patience as we resolved it.

Finally, we're thrilled our central location let you explore Fuengirola's vibrant dining scene effortlessly. The combination of beach proximity and local amenities makes our position truly special.

We look forward to seeing you again in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

Richard Sterna

There is 2 weeks on G_Google Google

4/5

Amazing setting, on the seafront and at 16 floors the tallest building in the area. The rooms are slightly tired and clean up to a point, you just have enough room either side of the bed to get round the sides. The showers have good power but can go from freezing cold to scalding hot in a blink of an eye. The Sky bar and pool is 10 or if 10 and reasonably priced when you consider the service and views.

Review 2025-10-22 14:13:21

Dear Mr Sterna,
Thank you for reviewing your stay with us.

We're delighted you appreciated our unique seafront location and enjoyed the Sky bar's panoramic views. Our team takes pride in maintaining these signature features that many guests find memorable.

We sincerely regret some aspects didn't meet your expectations. Please know we're reviewing your comments about the room layout and shower performance with our maintenance team to ensure consistent standards.

Finally, we're particularly glad you valued our rooftop facilities. Being Andalusia's tallest coastal hotel allows us to offer those breathtaking vistas that make special moments during stays.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

Garry Hughes

There is 3 weeks on G_Google Google

4/5

Tired rooms but incredible views . Nice staff, very clean rooms, great roof top pool.

Review 2025-10-17 14:15:33

Dear Mr Hughes,
Thank you for reviewing your stay with us.

We’re delighted you appreciated our rooftop pool’s panoramic views and found our team welcoming. Your recognition of our housekeeping standards motivates us to maintain this quality daily.

That said, we’re sorry your room didn’t meet expectations. Our recent elevator renovations in July 2024 are part of ongoing improvements, and we value your perspective as we refine our offerings.

Nonetheless, we’re thrilled you enjoyed the sparkling pool facilities on our renovated sky terrace. Should your travels return you to Fuengirola, we’d be honored to welcome you back to explore our prime beachfront location just 30 meters from the promenade.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

James Orr

There is 3 weeks on G_Google Google

4/5

Room was basic and could be doing with modernisation. My toilet constantly ran but was fixed. The location is very central and handy for all I needed. The pool is refreshing. The sky bar is very good (although slightly pricey). The food and drink quality is very good so I didn’t mind paying a bit more. Beautiful views from the sky bar as well. I would definitely come back here. If there was an all inclusive option that would take it up a notch for me.

Review 2025-10-14 13:14:04

Dear Mr Orr,
Thank you for reviewing your stay with us.

We're delighted you found our pool refreshing and enjoyed the sky bar's offerings alongside our quality food and drinks.

However, we sincerely regret some aspects didn't meet your expectations. Our team is always available to address maintenance needs promptly, as we understand even temporary inconveniences matter.

Nonetheless, we're thrilled you appreciated our central location and panoramic views. Your intention to return is the greatest compliment we could receive.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

Simon Burgess

There is 3 weeks on G_Google Google

5/5

Great rooftop bar, just chill and soak it up

Review 2025-10-11 20:13:24

Dear Mr Burgess,
Thank you for sharing this review of your time at our hotel.

We're delighted you found our Sky Bar to be such a relaxing spot during your stay. It's wonderful our rooftop setting provided the perfect space to unwind while enjoying the coastal views.

We're equally pleased to hear your experience at Hotel El Puerto met all your expectations. Our team strives to create memorable moments for every guest through our seaside location and attentive service.

The entire team look forward to welcoming you back for a future visit.
Kind regards,

José Luis Saíz
Director General / General Manager