Dear Mr Lamnaouer,
Thank you for reviewing your stay with us.

We're delighted you enjoyed your stay at our seafront location.

We hope you had the chance to experience our rooftop Sky Bar with panoramic Costa del Sol views during your stay.

We hope to have the opportunity of welcoming you back in the future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Ms. Cosgrove,
Please accept our thanks for your kind review regarding your stay.

We're delighted you enjoyed our prime beachfront location and convenient access to local attractions.

Our team takes pride in maintaining comfortable rooms with climate control and private balconies, while our rooftop sky bar remains a favorite spot for guests to unwind with panoramic views. The daily housekeeping service and attentive staff aim to create memorable experiences for every visitor.

Wishing you all the best and looking forward to your next visit,

José Luis Saíz
Director General / General Manager

Dear Mr. Jensen,
Thank for taking the time to share your feedback.

We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our multilingual team strives to deliver warm hospitality through our 24-hour reception service, and we regret this wasn't reflected during your stay.

Regarding security matters, we take all reports extremely seriously and follow strict protocols including ID documentation checks for guest safety. Our recently renovated premises feature secure access systems, and we encourage guests to utilise in-room safes available for weekly rental.

While our international buffet restaurant typically receives praise for its varied offerings, we acknowledge your comments about dinner quality and will review this with our culinary team. We appreciate you bringing these concerns to our attention as we continually refine our guest experience.

We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Ms. Wilcox,
Thank you for taking the time to let us know your opinion of your recent stay.

We are delighted that you had such a magnificent experience at Hotel El Puerto by Pierre & Vacances.

Your kind words about our dedicated personnel warm our hearts. The panoramic rooftop area has certainly captured your attention, and we are pleased that you enjoyed both the refreshing swimming pool during daytime and the elegant ambiance of our sky bar in the evening. The breathtaking vistas of Fuengirola from this privileged location truly offer an unforgettable perspective of our beautiful coastline.

Thank you again; we hope to welcome you back soon.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Ms Hall,
Thank you for reviewing your stay with us.

We are delighted that you had such a wonderful experience at Hotel El Puerto by Pierre & Vacances.

Your praise of our rooftop venue and its hospitable personnel brings us joy. The immaculate condition of your accommodation reflects our commitment to maintaining pristine standards throughout the establishment.

Regarding the accommodation dimensions, we understand your observation and appreciate your balanced perspective on its practicality.

Finally, we are pleased that you valued our prime beachfront position, which allows our guests to make the most of the Costa del Sol's magnificent shoreline.

We would be delighted to welcome you back for another stay in the future.
Best wishes,

José Luis Saíz
Director General / General Manager