Customer reviews Hôtel El Puerto

I didnt stay at the hotel. But their lounge bar "Albatros" is a lovely bar to sit and watch the world go by.. They havnt recieved a high star rating as i watched a 2 people sit and wait for over 10 minuets for someone to attend them to pay their bill. They eventually had to walk in and pay. Not acceptable. And the fact i was having to pay for every single drink served to me when put on tr table was off putting.... Cant they raise a tab on the table like the majority of Spainish premises and pay when Im finished....!!!.. .........will I return, maybe but then I will not have a grey attitude.

Lovely hotel, perfect location within a minute walk from beach, shops and restaurants. Friendly staff. The wc is on the small side, but the amazing view of the sea from the bedroom totally makes up for it! Nice pool too.

Extremely bad service at sky bar, probally the worst service I’ve ever gotten.

Went into skybar for first time, met by 'Patricia' most rudest membet of staff on costa del sol. Decided to ignore everyone and only serve the Spanish, and then proceeded to tell us that although we had ordered lots of wine and beers for the family group we brought to them, refused a 9 yr old to swim in pool when it was empty!!!!!!! please, evaulate and educate your staff in basic customet services, my friends will never stay here again. They wanted to buy an apartment with you....expensive loss on your behalf.

Worst service ive had in fuengirola, waited 30 mins for a drink only for the receipt to be slammeddownon the table 1× from me