Customer reviews Hotel El Puerto

3.8

Good

3347 reviews

39.0 %

29.4 %

16.0 %

6.4 %

9.3 %

Amy Barker

There is 6 days on G_Google Google

4/5

Perfect location, basic rooms with AMAZING showers

Review 2025-11-06 17:13:28

Dear Ms Barker,
Thank you for reviewing your stay with us.

We are delighted you enjoyed the powerful showers in your room, designed for comfort after a day exploring.

We regret your room’s amenities felt basic. Our recently renovated rooms aim to balance functionality with modern design, offering air-conditioned comfort and serene spaces.

Nonetheless, we’re thrilled our prime seafront location added convenience to your stay, placing Fuengirola’s vibrant promenade just steps away.

All of the team hope that we may be able to see you again in the future.

Kindest regards,

José Luis Saíz
Director General / General Manager

Ian Tumulty

There is 1 week on G_Google Google

4/5

Great location,added bonus of rooftop pool and bar.Rooms small enough but balcony helps.

Review 2025-11-06 17:13:10

Dear Mr Tumulty,
Thank for taking the time to share your feedback.

We're thrilled you appreciated our rooftop pool and bar with their panoramic sea views, perfect for unwinding after exploring Fuengirola. Our team takes pride in maintaining these spaces, and we're equally pleased the balcony provided extra comfort during your stay.

We regret any inconvenience caused by the room dimensions. Our standard rooms prioritize prime location access while offering 15 square meters of functional space, and we're glad the balcony helped maximize your comfort.

Your positive remarks about our beachfront position near shops and restaurants are particularly valued. This central location remains our greatest asset for guests seeking both relaxation and convenience along the Costa del Sol.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

True Reviews

There is 1 week on G_Google Google

5/5

Didn’t read the reviews until I’d booked the holiday, so, we were slightly nervous, didn’t need to be, the place was great. Juan and reception really helpful, the pool bar staff were great. Rooms cleaned daily, housekeeping staff were lovely, so friendly. Location was all you could ask for, close to everything, some cracking bars and restaurant directly behind the hotel. One tip in the downstairs bar, pay for your drinks as you have them, there was some confusion over one bill, but sorted quickly. We will definitely be going back. Great experience thanks Hotel Puerto.

Review 2025-11-01 01:12:49

Dear Guest,
We very much appreciate this positive review about your stay.

We're delighted your stay met expectations.

Our team takes pride in supporting guests throughout their stay, from Juan's reception assistance to our pool bar team's service. Our housekeeping colleagues particularly appreciate your kind words about their daily efforts.

That said, we regret any temporary misunderstanding about drink payments and appreciate your patience as we resolved it.

Finally, we're thrilled our central location let you explore Fuengirola's vibrant dining scene effortlessly. The combination of beach proximity and local amenities makes our position truly special.

We look forward to seeing you again in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

Richard Sterna

There is 3 weeks on G_Google Google

4/5

Amazing setting, on the seafront and at 16 floors the tallest building in the area. The rooms are slightly tired and clean up to a point, you just have enough room either side of the bed to get round the sides. The showers have good power but can go from freezing cold to scalding hot in a blink of an eye. The Sky bar and pool is 10 or if 10 and reasonably priced when you consider the service and views.

Review 2025-10-22 14:13:21

Dear Mr Sterna,
Thank you for reviewing your stay with us.

We're delighted you appreciated our unique seafront location and enjoyed the Sky bar's panoramic views. Our team takes pride in maintaining these signature features that many guests find memorable.

We sincerely regret some aspects didn't meet your expectations. Please know we're reviewing your comments about the room layout and shower performance with our maintenance team to ensure consistent standards.

Finally, we're particularly glad you valued our rooftop facilities. Being Andalusia's tallest coastal hotel allows us to offer those breathtaking vistas that make special moments during stays.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

Garry Hughes

There is 4 weeks on G_Google Google

4/5

Tired rooms but incredible views . Nice staff, very clean rooms, great roof top pool.

Review 2025-10-17 14:15:33

Dear Mr Hughes,
Thank you for reviewing your stay with us.

We’re delighted you appreciated our rooftop pool’s panoramic views and found our team welcoming. Your recognition of our housekeeping standards motivates us to maintain this quality daily.

That said, we’re sorry your room didn’t meet expectations. Our recent elevator renovations in July 2024 are part of ongoing improvements, and we value your perspective as we refine our offerings.

Nonetheless, we’re thrilled you enjoyed the sparkling pool facilities on our renovated sky terrace. Should your travels return you to Fuengirola, we’d be honored to welcome you back to explore our prime beachfront location just 30 meters from the promenade.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager