Dear Mr. Sambor,
Thank you for reviewing your stay with us.

We value your thoughtful review of your stay at Hotel El Puerto by Pierre & Vacances.

We are delighted that you found our team members welcoming and hospitable during your visit.

On the other hand, we sincerely apologize for any inconvenience you experienced during the check-in process and with the accommodation. Our front desk team is available 24/7 to assist guests with any concerns that may arise during their stay.

We hope you had the opportunity to appreciate our prime location, just 30 meters from the beautiful grey sand beach and the vibrant promenade of Fuengirola.

We hope to have the opportunity to welcome you back again on a future occasion.
Best regards,

Dear Mr. Moran,
Thank you for taking the time to provide your feedback.

We are delighted that your stay at Hotel El Puerto by Pierre & Vacances met your expectations.

Our team takes immense pride in maintaining impeccable standards, so we are pleased that you found our premises spotless and our reception personnel welcoming. The extensive breakfast selection prepared by our culinary team also appears to have enhanced your experience.

However, we regret any inconvenience you encountered at our rooftop area. Our staff members are always available to assist guests in finding comfortable spots to unwind.

Finally, we are thrilled that you appreciated our prime beachfront location and found excellent value in your stay. The panoramic sea views from our private balconies offer our guests a truly memorable Mediterranean experience.

We hope to have the opportunity of welcoming you back in the future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Ms. Efferica,

Thank you for taking the time to share your feedback.

We sincerely regret the delay you experienced at our front desk. Our team strives to process check-ins and check-outs efficiently, and remains readily available to assist guests with any requests.

We hope we can provide you with an improved stay in the future.

Kind regards,

José Luis Saíz

Director General / General Manager

Dear Mr. Nicholas,
Thank you for taking the time to provide your feedback.

We are delighted that your experience at Hotel El Puerto by Pierre & Vacances has been so memorable.

Our dedicated team takes great pride in maintaining impeccable standards throughout the establishment, from our welcoming reception area to our meticulously maintained accommodations. The efficiency of our check-in process and the professionalism of our personnel reflect our commitment to service excellence.

However, we extend our apologies regarding the compact bathroom layout and storage constraints. For future reference, our front desk offers rental services for various amenities to enhance your comfort during your stay.

Finally, we are thrilled that you appreciated our prime seafront position and the stunning Mediterranean vistas from your accommodation. The proximity to the renowned Fish Alley and local attractions makes our location truly exceptional.

We hope to have the opportunity of welcoming you back in the future.
Best regards,

José Luis Saíz
Director General / General Manager