Dear Tracy Lyons,
Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.

We are thrilled to hear that you enjoyed your stay at Hotel El Puerto by Pierre & Vacances.

We are delighted that you found the room to your liking and that the view of the sea added to the pleasure of your stay. It is great to know that the rooftop pool bar was a highlight of your evening, providing a memorable setting to enjoy the sunset.

However, we understand that you found the price of the food at the pool bar to be on the higher side. Our rooftop Sky bar offers a unique experience with magnificent views, and we strive to provide value in line with the quality and ambiance. Nonetheless, we appreciate your feedback as it helps us to continuously review our pricing and offerings.

Finally, we are pleased that the hotel's prime location contributed positively to your holiday, with easy access to the vibrant bars and restaurants of Fuengirola. Our central position on the seafront promenade and proximity to the sandy beach make for an ideal base to explore the area.

We look forward to seeing you again in the future.
Kindest regards,


José Luis Saíz
Director General / General Manager

Dear Ms Mitchell,
Thank you for taking the time to share your feedback.

We endeavour to provide an excellent standard for all our guests, please accept our sincere apologies regarding this experience.
We will use your feedback to review this with our team and would be happy to receive any further information about what may have occurred.

We hope to have the opportunity of welcoming you for a more memorable stay in future.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Ms. Middleton,
Thank you for sharing this positive review.

We are glad that your stay with us was a pleasant one and that you enjoyed our location.
Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.

It would be our pleasure to have you return on another occasion. Very best wishes,


José Luis Saíz
Director General / General Manager

Dear Lisa Butler,
Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.

We are delighted that you enjoyed our prime location, nestled on the beach and in the heart of Fuengirola with its vibrant atmosphere and proximity to local amenities such as shops, restaurants, and bars.

However, we regret that some aspects of your stay did not meet the standards you expected. While we pride ourselves on our courteous and helpful staff, it is apparent that in this instance, one of our team members did not uphold the high level of hospitality we strive for. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.

Finally, we are pleased that the close proximity to the beach, bus station, and other local attractions added value to your stay, making it easy to explore and enjoy the beauty of the Costa del Sol.

We look forward to seeing you again in the future.
Kindest regards,


José Luis Saíz
Director General / General Manager

Dear Ms. Green,
Thank you for sharing this positive review.

We are thrilled to hear of your satisfying stay at our hotel.

We are delighted that you enjoyed the cleanliness, contemporary style, our rooftop pool with its bar, and the helpfulness of our staff. Our prime location, just a short walk from the train and bus station and the main square, is something we are particularly proud of. Moreover, it is great to know you felt safe during your stay as a lone female traveler, and we appreciate your trust in choosing to return in September.

It would be our pleasure to have you return on another occasion. Very best wishes,


José Luis Saíz
Director General / General Manager