Customer reviews Hotel El Puerto

3.8

Good

3361 reviews

5

39.1 %

4

29.3 %

3

15.9 %

2

6.4 %

1

9.3 %

Sonja Myller

There is 5 days on Google

5/5
What a nice location, by the beach and close to the services! My only problem was that the walls seem to be thin and our neighbous were LOUD at night= no sleep..other than that everything was good.
Review 2025-11-29 17:11:59

Dear Ms. Myller,
Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.

We're delighted you enjoyed your stay at Hotel El Puerto by Pierre & Vacances.

Our team is pleased you found our central position convenient for accessing local amenities and the beachfront.

That said, we regret any disturbance affected your rest. Our reception team is always available to address such situations promptly during stays.

Nonetheless, we hope our prime beachside location offered relaxing moments to balance your visit.

We do hope to welcome you back in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

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April McCabe

There is 2 weeks on Google

5/5
Very clean, modern rooms, small but comfortable. Great shower, comfy beds, location is fantastic, staff at reception and ladies cleaning the rooms all friendly. Rooms cleaned and linen changed daily.
Review 2025-11-18 21:12:28

Dear Ms Mccabe,
Thank you for reviewing your stay with us.

It’s wonderful to hear you enjoyed your stay at Hotel El Puerto by Pierre & Vacances.

We’re delighted our modern accommodations and convenient location met your expectations. Our team takes pride in maintaining high standards of cleanliness and comfort, and we’re thrilled you found the beds cozy and the shower refreshing. The housekeeping staff will be pleased to know their daily efforts contributed to your positive experience.

We do hope to welcome you back in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

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Gregory Kirby

There is 2 weeks on Google

3/5
The open plan oblutions are primitive
Review 2025-11-21 12:12:12

Dear Sir Rickman,

Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.

We sincerely regret that the design of our bathroom facilities did not meet your expectations. Our contemporary layout aims to balance modern aesthetics with functionality, and we appreciate this perspective helping us understand diverse guest needs better.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

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Amy Barker

There is 4 weeks on Google

4/5
Perfect location, basic rooms with AMAZING showers
Review 2025-11-06 17:13:28

Dear Ms Barker,
Thank you for reviewing your stay with us.

We are delighted you enjoyed the powerful showers in your room, designed for comfort after a day exploring.

We regret your room’s amenities felt basic. Our recently renovated rooms aim to balance functionality with modern design, offering air-conditioned comfort and serene spaces.

Nonetheless, we’re thrilled our prime seafront location added convenience to your stay, placing Fuengirola’s vibrant promenade just steps away.

All of the team hope that we may be able to see you again in the future.

Kindest regards,

José Luis Saíz
Director General / General Manager

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Ian Tumulty

There is 4 weeks on Google

4/5
Great location,added bonus of rooftop pool and bar.Rooms small enough but balcony helps.
Review 2025-11-06 17:13:10

Dear Mr Tumulty,
Thank for taking the time to share your feedback.

We're thrilled you appreciated our rooftop pool and bar with their panoramic sea views, perfect for unwinding after exploring Fuengirola. Our team takes pride in maintaining these spaces, and we're equally pleased the balcony provided extra comfort during your stay.

We regret any inconvenience caused by the room dimensions. Our standard rooms prioritize prime location access while offering 15 square meters of functional space, and we're glad the balcony helped maximize your comfort.

Your positive remarks about our beachfront position near shops and restaurants are particularly valued. This central location remains our greatest asset for guests seeking both relaxation and convenience along the Costa del Sol.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

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