We’re glad to hear that you found the location and size of the apartments to be suitable for a family stay, Astghik. However, we apologize for the issues you encountered with cleanliness and the overall level of service.

Your comments regarding the facilities and equipment are concerning, and we will be addressing these with our team to ensure improvements are made. We strive to provide a high standard of accommodation and service, and it's clear we fell short in this instance.

Thank you for bringing this to our attention, and we hope to have the opportunity to offer you a better experience in the future.

The Pierre & Vacances Team