Dear Nichi,
It was a pleasure to receive this kind review of your time with us.

We are thrilled to read your kind words and know you had a perfect stay with us. It’s always rewarding to hear when guests enjoy their time at our hotel.

We hope you had the chance to experience our rooftop pool during your stay. Its proximity to the beach makes it a favorite spot for relaxation after a day exploring Las Palmas.

We look forward to welcoming you back.
Best wishes,

Team Puerto de la Luz

Dear Larisa Lazar,
It was a pleasure to receive this great review.

It’s wonderful to know you had such a memorable stay at Hotel Puerto De La Luz By Pierre & Vacances.

We’re delighted you appreciated our attentive team and the pristine conditions throughout the hotel. Your recognition of our rooftop, co-working areas, and fitness amenities truly motivates us to keep elevating your experience.

We hope to see you again on a future visit.
Kind regards,

Team Puerto de la Luz

Dear Julia,
Thanks for your positive review.

We are delighted to know that our proximity to the cruise terminal and the ease of your online booking contributed to a convenient start to your visit. It is also heartening to hear that you found your room spacious and enjoyed the breakfast offerings, including the fresh selections and variety available.

However, we sincerely regret that certain aspects of your stay fell short of expectations. Please rest assured that our housekeeping team is committed to maintaining the highest standards, and we will review our protocols to ensure such oversights are addressed. Regarding the check-in experience, we take your comments seriously and will share them with the team to enhance our service delivery.

That said, we are thrilled that our breakfast left a positive impression and appreciate your suggestion about adjusting the opening hours. We continually seek ways to improve our guests' experience and will take your feedback into consideration for future planning.

We hope to see you again on a future occasion.
Kind regards,

Team Puerto de la Luz

Dear Guest,
Thanks for letting us know your opinion of your stay.

We are delighted that you appreciated the power shower and the views from your room, highlights we take pride in offering.

That said, we sincerely regret that some aspects of your stay fell short of your expectations. Our team strives to ensure all room amenities function optimally, and your comments regarding the air conditioning and in-room facilities have been noted. We also wish to clarify that our business rooms are designed with compact efficiency in mind, though we understand the importance of comfort and will review this feedback.

Nonetheless, we hope the proximity to Las Canteras Beach and our rooftop pool added convenience to your stay.

It would be a pleasure to welcome you again in the future.
Kind regards,

Team Puerto de la Luz

Dear Guest,
We really appreciate your positive review.

We are thrilled to hear you enjoyed your week with us. Our team takes pride in delivering attentive service and maintaining a welcoming atmosphere.

It’s wonderful to know you appreciated the breakfast offerings and found your room both clean and comfortable. We’ve designed our spaces to provide a restful retreat after exploring the vibrant neighborhood of La Isleta.

We look forward to welcoming you back.
Best wishes,

Team Puerto de la Luz