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Customer reviews
Pierre & Vacances
Hotel Puerto de La Luz
Hotel Puerto de La Luz
Gran Canaria, The Canaries
Pierre & Vacances
Hotel Puerto de La Luz
Hotel Puerto de La Luz
Gran Canaria, The Canaries

Customer reviews Hotel Puerto de La Luz

4,2

Based on 890 reviews

5

56.3 %

4

24.6 %

3

9.9 %

2

3.7 %

1

5.5 %

Philipp Schumacher

There is 1 month on

5 / 5
The Hotel Puerto de la Luz by Pierre & Vacances has been great. The service was exactly as we expected. The rooftop is nice. Chilling at the pool definitely calms you down. The beach is also not far. There is supermarkets and restaurants nearby so you do not need to worry about anything. Would come back for sure!
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Philipp Schumacher

There is 1 month on Google

5/5
The Hotel Puerto de la Luz by Pierre & Vacances has been great. The service was exactly as we expected. The rooftop is nice. Chilling at the pool definitely calms you down. The beach is also not far. There is supermarkets and restaurants nearby so you do not need to worry about anything. Would come back for sure!
Review 2026-08-17 08:15:42

Dear Philipp,
Please accept our sincere thanks for this kind feedback.

We are delighted that your experience at Hotel Puerto De La Luz By Pierre & Vacances met your expectations from start to finish and that you appreciated our friendly staff.

It is also great that our rooftop pool gave you a relaxing space to unwind and that you enjoyed the beautiful views from above.

Finally, we are happy to hear that you found everything you needed close by, with the beach, shops, and restaurants all within easy reach.

We look forward to welcoming you back in the future.
Kind regards,

Team Puerto de la Luz

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Ainoa Esther Delgado Gonzalez

There is 1 month on Google

5/5
It exceeded my expectations! It's a very modern hotel, well-maintained down to the last detail, very quiet, and with an unbeatable location.
Review 2026-08-16 17:10:39

Estimada Ainoa Esther,
Muchísimas gracias por su valoración.

Nos alegra enormemente saber que su experiencia superó sus expectativas y que nuestras instalaciones modernas fueron de su agrado.

Nuestro equipo cuida cada detalle para que disfrute de un ambiente tranquilo y sin preocupaciones.

También nos complace que valore la ubicación privilegiada del hotel, a solo unos pasos de la playa y del corazón de la ciudad.

Será muy grato recibirla nuevamente en el futuro.
Atentamente,

Team Puerto de la Luz

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rhiaell.x

There is 1 month on Google

4/5
The head receptionist (with the curly hair, so sorry I didn’t catch her name) was absolutely amazing, gave us a tour of every type of room so we could decide for our upgrade.

I would recommend looking at upgrading to the deluxe rooms in the main building (not the one with the pool) as those rooms are much much nicer.

Beware that the pool is very small and there aren’t a lot of loungers.

There’s a nice beach nearby charging about €6 per sun lounger.

There’s also a mini supermarket across the road from the hotel
Review 2026-08-15 20:13:32

Dear Guest,
We appreciate you sharing your perspective with us.

We are delighted our reception team could assist you in choosing the perfect room upgrade through their personalized tour service. Our staff takes pride in helping guests find accommodations that suit their preferences.

That said, we regret the pool facilities did not fully meet your expectations. While our rooftop pool offers panoramic port views as a relaxing retreat, we understand its compact size may affect availability during peak times.

Nonetheless, we hope you appreciated our prime location near Las Canteras Beach and the convenience of having essential amenities within walking distance. The combination of urban accessibility and coastal charm remains one of our key strengths.

We hope to be able to welcome you for an improved experience in the future.
Best wishes,

Team Puerto de la Luz

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Yolid David

There is 1 month on Google

5/5
It was a fabulous stay; the location, the hotel views, the facilities, and the bed allowed us to have a very pleasant rest. I would definitely return.
Review 2026-08-11 20:19:23

Estimado David,
Muchas gracias por elegirnos para su reciente estancia en Las Palmas de Gran Canaria.

Nos alegra mucho saber que su experiencia en Hotel Puerto De La Luz By Pierre & Vacances fue tan satisfactoria.

Destacamos que haya disfrutado de nuestras instalaciones y el descanso en nuestras camas. La combinación entre las vistas panorámicas y la proximidad a la playa Las Canteras suele ser uno de los aspectos más valorados por nuestros huéspedes, y nos complace que así haya sido en su caso.

Le enviamos un saludo muy cordial, esperando su pronto regreso.
Atentamente,

Team Puerto de la Luz

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