Very good
81 reviews
Fi Boyd
il y a 5 months sur Google
George Pratt
il y a 5 months sur Google
We are deeply saddened to read about your disappointing experience, George. Your detailed feedback is extremely concerning, and we sincerely apologize for failing to meet your expectations.
We extend our sincerest apologies for the inconvenience caused by the size and condition of your room. We understand how important comfort and cleanliness are to our guests, and it is clear that we have fallen short in this regard. Rest assured, we take your comments seriously, and we will be addressing these issues with our management and housekeeping teams to ensure that improvements are made.
We are also sorry to hear about the lack of basic amenities in your room and the disturbances caused by noise from the nearby pub. This is certainly not the experience we aim to provide, and we will be reviewing our procedures to prevent similar issues from occurring in the future.
We hope that you will consider giving us another chance to provide you with a more enjoyable and comfortable experience in the future.
If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly.
The Pierre & Vacances team
Amy Cooke
il y a 6 months sur Google
We are sorry to hear about your disappointing experience with the accommodation during your recent stay, Amy. We understand your concerns regarding the basic amenities and cleanliness issues you encountered, and we apologize for any inconvenience caused.
We take feedback from our guests seriously, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our goal is to provide comfortable and enjoyable accommodations for all our guests, and we regret that we fell short in this instance.
We appreciate your understanding and hope to have the opportunity to restore your faith in us in the future.
The Pierre & Vacances team
Suzie Barty
il y a 6 months sur Google
Thank you for sharing your feedback with us, Suzie. We apologize for the inconvenience you experienced during your stay. Your comments are important to us, and we take them seriously. We are sorry to hear about the issues with the accommodation not meeting your expectations, including the size of the room, the condition of the sofa bed, and cleanliness concerns.
We understand your frustration and regret that your experience did not meet our usual standards. We appreciate your patience as we address your concerns with our team. Your feedback helps us improve, and we will take immediate action to rectify the issues you've highlighted.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to restore your faith in our services in the future.
The Pierre & Vacances team
Mark Blanchard
il y a 6 months sur Google
We regret any inconvenience caused by the discrepancy between the accommodation you booked and the one you were allocated, Mark. Please know that we take your concerns seriously, and we will investigate the matter further to ensure that such issues are addressed and prevented from happening in the future.
Our aim is to provide our guests with exceptional service and accommodations that meet their needs and expectations. We apologize for falling short of this goal during your stay and assure you that we will take steps to improve our communication and booking processes to prevent similar situations from occurring in the future.
We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more positive experience.
If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact our customer service team directly.
The Pierre & Vacances team