Customer reviews Les Tamarins

4.0

Very good

629 reviews

37.7 %

38.0 %

16.2 %

5.6 %

2.5 %

Eric Irvine Kabalata

il y a 1 week sur G_Google Google

5/5

Breathtaking views

Shakeela Jones

il y a 1 month sur G_Google Google

4/5

The rooms were very pretty and the overall space is beautiful! Our room's air conditioning wasn't the best, but other rooms we were in had better air conditioning than us. The staff did not know English well, so make sure to have Google translate. The food at the dining area was spectacular!

Shannon Mouillesseaux

il y a 1 month sur G_Google Google

5/5

We came as a family of 3 from the U.S. and absolutely LOVED our week-long stay. I was concerned by some of the reviews prior to arriving but found the entire place fabulous, and the staff friendly and welcoming. We essentially had an entire apartment - two bedrooms, a living area and a terrace with a kitchen (refrigerator, microwave, coffee maker, water heater, stovetop, and dishes, cutlery, etc.). The terrace overlooked the pool and ocean. We were exceptionally impressed. We rented a car from the airport, but this can also be done sur place at the hotel, and we used it - with the hotel as our base - to visit other parts of the island (highly recommend plage de grande anse, as well as point des chateaux). We will be back and hope to stay for a month or so next time.

Jan Špaček

il y a 3 months sur G_Google Google

2/5

Unfortunately you can see on every single detail that they don’t care. So many small items broken or not well working, which would not cost much to improve but clearly they don’t care. Starting from old sign showing directions to hotel, not cleaning beach from sea grass, broken almost everything at room, broken sun beds, dirt on the beach.

There are so many small details which would require extra 2 maintenance guys and management which would have the attention for detail and would care. Unfortunately not the case here. Otherwise nice location but hotel is not managed at all and with coming years it will just get worse.

Of course there are as well bad things which requires bigger investments like not sufficient parking, equipment at kitchen…

But as above key problems of this hotel is not under investment but management not caring.

Review 2024-06-04 13:33:53

We sincerely apologize for the issues you encountered during your visit, Jan. It's disappointing to hear that you found many aspects of our property lacking in maintenance and attention to detail. We strive to provide a high standard of service and facilities for our guests, and we regret that we fell short of your expectations in this regard.

Your comments have been shared with our team for further review and action. We take guest feedback seriously and will work diligently to address the maintenance issues you mentioned, as well as improve our overall level of service and management oversight.

We appreciate your recognition of the hotel's nice location and regret that your experience was marred by the shortcomings you mentioned. Please know that your feedback is invaluable to us as we continuously strive to enhance the guest experience.

We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay that reflects our commitment to excellence.

The Pierre & Vacances team

Florentina Argentina

il y a 1 year sur G_Google Google

5/5

Absolutely lovely place to spend your days in Guadeloupe! But I would recommend to rent a car, as it is harder to go around the island and reach places.