We arrived and the welcome from the doorman was very wellcoming and nice.
The reception though, missed to give any information except where the room is located, which was very different to any hotel we have ever been. All the information had to be pulled from the nose of the people, which involved several walks back of course.
The hotel overall is very rocked down. Everything at the end of the life-cycle. Shower was clogged and you only get a 50ml shower-gel. Working hairdryier, not. Mold, yes. Floor in the pool loosening, stairs broken, floor tiles missing, etc. So, missing paint would be the least. The doors, windows, metals and nails in the grass, bushes and garden around, make it very suburban.
If you think there is a gym you can train, rather look for a tree and do pull-ups.
The on site store is massively overpriced (x2-4). 5.40 for some toasts, just you dont have a toaster. Rather take a 10min ride to the closest supermarket, which has plenty of fresh fruits etc.
Cleaning of the room doesnt exist...maybe you need to stay a week or more. You also need to clean the kitchen and trash your garbage before you leave, really?!
There were also some stray dogs by the beach which behaved a bit aggressively to approaching people. A girl didnt dare to move for at least 5min. We got the info that this problem exists for a while...the hotel doesnt do anything since they are assumed to friendly. Still not what you want on a family beach with small kids.
No wifi, except in your room.
You only get beachtowels if you stay more than 7 days.
Activities not available...or maybe another i fo we didnt get.
Look at the listed equity shares and you know whats going on...lets hope a good company takes them over.
Review 2023-01-06 13:22:38
HelloD L,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
I was booked to stay at Village Pierre for one night November 9th. The reservation was non-refundable. My flight was cancelled due to storm Nicole. I requested a free cancellation or change my reservation to Nov 11 when I am able to arrive. They refused. This property is focused on profit and not customer service.
The gain of $90 meant more than a customer having a positive first experience at their location. NOW I am arriving in Guadeloupe for the first time ever with no place to stay as a solo female traveler. Thanks Village Pierre.
Review 2022-11-24 09:50:54
Hello F P,
We are sorry to read that you are not satisfied with the service and we apologize for that experience.
At Center Parcs, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
D L
il y a 1 month sur
Google
In short: just skip it. Its not cheap enough.
We arrived and the welcome from the doorman was very wellcoming and nice.
The reception though, missed to give any information except where the room is located, which was very different to any hotel we have ever been. All the information had to be pulled from the nose of the people, which involved several walks back of course.
The hotel overall is very rocked down. Everything at the end of the life-cycle. Shower was clogged and you only get a 50ml shower-gel. Working hairdryier, not. Mold, yes. Floor in the pool loosening, stairs broken, floor tiles missing, etc. So, missing paint would be the least. The doors, windows, metals and nails in the grass, bushes and garden around, make it very suburban.
If you think there is a gym you can train, rather look for a tree and do pull-ups.
The on site store is massively overpriced (x2-4). 5.40 for some toasts, just you dont have a toaster. Rather take a 10min ride to the closest supermarket, which has plenty of fresh fruits etc.
Cleaning of the room doesnt exist...maybe you need to stay a week or more. You also need to clean the kitchen and trash your garbage before you leave, really?!
There were also some stray dogs by the beach which behaved a bit aggressively to approaching people. A girl didnt dare to move for at least 5min. We got the info that this problem exists for a while...the hotel doesnt do anything since they are assumed to friendly. Still not what you want on a family beach with small kids.
No wifi, except in your room.
You only get beachtowels if you stay more than 7 days.
Activities not available...or maybe another i fo we didnt get.
Look at the listed equity shares and you know whats going on...lets hope a good company takes them over.
HelloD L,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
The Pierre & Vacances team
F P
il y a 2 months sur
Google
I was booked to stay at Village Pierre for one night November 9th. The reservation was non-refundable. My flight was cancelled due to storm Nicole. I requested a free cancellation or change my reservation to Nov 11 when I am able to arrive. They refused. This property is focused on profit and not customer service.
The gain of $90 meant more than a customer having a positive first experience at their location. NOW I am arriving in Guadeloupe for the first time ever with no place to stay as a solo female traveler. Thanks Village Pierre.
Hello F P,
We are sorry to read that you are not satisfied with the service and we apologize for that experience.
At Center Parcs, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
The Pierre & Vacances team
florent jerolon
il y a 5 months sur
Google
Impeccable
Stef
il y a 6 months sur
Google
Top
Pierre Quinchon
il y a 7 months sur
Google
Excellent
Hello Pierre Quinchon,
We are pleased to read that you enjoyed your stay and we thank you for your feedback.
We look forward to seeing you again in our residences!
The Pierre & Vacances team