Customer reviews Sainte-Anne

Had an amazing vacation! Spend 4 night and 5 days here. And each day was more beautiful than the last. It sits right on the beach, they have delicious restaurants on site. Staff are friendly & they also provide tours. It's a great time for sure.

Super nice place specially for the second beach , very secluded and exclusive with nice lagon to swim.

Location is excellent, garden is clean and nice. In front of the sea with privare beach. Swimming pool is family oriented. Rooms are decent but far to be clean, fornitures old and sometimes dangerous with broken parts. Personnel is not welcoming it seems that smiling has to be payed.

A 3 star residence. No more.

Arrogant, lazy, unprofessional staff and outdated hotel, need urgent renovation! Once you arrive at the hotel you start notice the amateurish service from everyone involved in serving customers. I have been all over the world but this hotel is out of order. - Reception took us over 40 min to get our documents ready and release the keys for the rooms. What you got for studio for 3 people? – 1 shampoo, 1 blanket, I toilet paper, once these runs out you are doomed. Toilet leaking, ac cannot be switched off, shower head broken, toilet door cannot be closed??? Water stops at around 5-6pm, you cannot get a shower, probably from the high demand. Despite complaining for all of the above, no action taken from any of the hotel staff. During first night ac cannot be turned off, called the reception 5 times, nobody seemed to be bothered, went to the reception myself to ask for a blanket for my child, waited 1 hour at 1 am during the night, whilst my child was shivering from the broken AC. Next day I went to the reception to see the manager first. Member of staff said that Remy Zacarrini is off on Sundays, than second person said that he starts at 10.30am, went to see him at 11am, staff covered for him and said that is on 2 hours lunch break. R you kidding me? Mr Remy Zacarrini , I think you are sitting very comfortably in your position and your guests are getting rubbish service despite paying 1000 euros for 4 night stay, don’t you think that you are too comfortable in your chair, instead stepping up and help??? Or you are one from the establishment. All hotel staff lazy, unprofessional, security at the barriers falling asleep and too tired from napping to open the barriers and let cars in. Cleaners napping on the trolley on front of customers, receptionists rude and unprofessional. Poor breakfast choice for almost 20 euros per person. Pool doors out of service/ broken you can’t get in or out of the pool area. Only 1 is working. You clearly see the broken handles on everyone of it. Positive thing was only yhe person called Gregg he was doing the sports activities. He was the only one who seemed to be working hard for his money. Beach nice and calm, nice swimming pool. The rest is rubbish and its not value for money. The hotel is outdated as I said and it needs major renovation. Appliances very old, you notice many rotten doors and door frames. Despite paying 1000 euros we weren’t given beach towels, hotel staff said that we need to have booking for at least 1 week, yes so we get only if we pay over 200 euros??? To director Mr Remy Zacarrini: Instead installing golden plate on your door, please use the money rationally and get some things done and repaired in your hotel. Mr Zacarrini you call this Slum a Heaven? for us it was a hell of a place. To new clients: Don’t be fooled by the nice photos in Booking or Tripadvisor!!!