So bad we had to leave immediately.
We were 3 adults and 2 toddlers. I called and sent lots of emails both before that after I made the reservation asking them if the place was suitable for toddlers. They told me that it was. We drove 5 hours, to arrive there and find that we could not go with the car close to the reception or to the building where we were supposed to sleep. There was a steepy icy road and then outdoor stairs to reach the building. Once arrived at the reception the door knob fell off (it’s definitely not a new building) The apartment designed for 6 people was waaaaay too small, but worst thing, we asked 2 baby cribs and there was no space in the rooms for them. The receptionist was so sorry and acknowledged that I was right, we were supposed to leave 2 babies in the living room to sleep, losing even that 1 sq/mt in the living room. No one even in the brochure told us that the swimming pool would have been in another building (to get there we were again supposed to get off the outdoor stairs and the icy road) and during all my calls and emails I always told them we were not there for skiing but to enjoy the swimming pool with the babies and spend some time with the family. Our holiday was ruined since there was no other place available for the week so after 5 hours drive, we have to drive back, with 2 crying toddlers.
Also we had to feed the baby while trying to find a solution and the sink was not even working.
They sell it as a premium residence but a hostel is a much better solution that this.
Hard to find parking in the neighborhood, absolutely not suitable for people with disabilities or with lots of luggage. (Also there is also NONE available in case you need help to reach the room with babies and luggage between snow, steepy road and stairs, even paying it, there was no staff). Worst place I’ve been. Also it’s far from the main area of Les Menuires. Val Thorens is definitely much better and offers better accomodation)
Review 2023-01-31 12:54:47
Hello Brenda,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Nice location but no taxi or bus service to get from the apartment for early morning flight, need own car transport, plus if you book with maeva and not P&V treated like 2nd class not same benefits, disappointed will definitely not stay in Reberty again as transport is kin existence after 2330 pm
Good position. Apartment, even superior for 6, was a bit small for 5. We had a nice time, but for such value, you expect much more.
Pool is poor.
Internet to....
brenda beggiato
il y a 2 months sur
Google
So bad we had to leave immediately.
We were 3 adults and 2 toddlers. I called and sent lots of emails both before that after I made the reservation asking them if the place was suitable for toddlers. They told me that it was. We drove 5 hours, to arrive there and find that we could not go with the car close to the reception or to the building where we were supposed to sleep. There was a steepy icy road and then outdoor stairs to reach the building. Once arrived at the reception the door knob fell off (it’s definitely not a new building) The apartment designed for 6 people was waaaaay too small, but worst thing, we asked 2 baby cribs and there was no space in the rooms for them. The receptionist was so sorry and acknowledged that I was right, we were supposed to leave 2 babies in the living room to sleep, losing even that 1 sq/mt in the living room. No one even in the brochure told us that the swimming pool would have been in another building (to get there we were again supposed to get off the outdoor stairs and the icy road) and during all my calls and emails I always told them we were not there for skiing but to enjoy the swimming pool with the babies and spend some time with the family. Our holiday was ruined since there was no other place available for the week so after 5 hours drive, we have to drive back, with 2 crying toddlers.
Also we had to feed the baby while trying to find a solution and the sink was not even working.
They sell it as a premium residence but a hostel is a much better solution that this.
Hard to find parking in the neighborhood, absolutely not suitable for people with disabilities or with lots of luggage. (Also there is also NONE available in case you need help to reach the room with babies and luggage between snow, steepy road and stairs, even paying it, there was no staff). Worst place I’ve been. Also it’s far from the main area of Les Menuires. Val Thorens is definitely much better and offers better accomodation)
Hello Brenda,
We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.
At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.
Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.
Kind regards,
The Pierre & Vacances team
Joe-aan Duthie
il y a 3 years sur
Google
Nice location but no taxi or bus service to get from the apartment for early morning flight, need own car transport, plus if you book with maeva and not P&V treated like 2nd class not same benefits, disappointed will definitely not stay in Reberty again as transport is kin existence after 2330 pm
Peter Rowan
il y a 3 years sur
Google
A very comfortable place
Predrag G.
il y a 4 years sur
Google
Good position. Apartment, even superior for 6, was a bit small for 5. We had a nice time, but for such value, you expect much more.
Pool is poor.
Internet to....
Snježana Buha Šebelja
il y a 4 years sur
Google
Great position to skiing. Ski in- ski out. Next to shop. Big swimingpool and great sauna. Kindly people. Small apartment but nice amd clean��