Name: Hotel Coray
Brand: Pierre & Vacances
Price: 194 EUR
Availability: InStock
Rating: 3.9 (574 reviews)

Customer reviews Hotel Coray

3.9

Good

574 reviews

44.1 %

25.4 %

15.2 %

6.8 %

8.5 %

Most recentOldestTop ratingsLowest grades

Chris H

There is 3 months on G_Google Google

1/5

Dont trust this hotel:

I stored my bag in the hotel’s lugage room. When I came back from skii a few hours later the bag was not there. I had to leave because my bus was departing. The next day the hotel said they found the bag. But the hotel didnt want to help send my bag to Barcelona. Later when I wanted to pick up the bag the hotel said the bag was gone and they said there was nothing they could do because there were other employees who worked there at the incident.

I cannot recommend the hotel for that reason, I lost alot of my personal things and the hotel did not care at all.

Every year my company go to Andorra with a large group of 50-100 people. I will let me company know this and ask my company to stop to do any more bookings with this hotel

Review 2025-12-23 11:11:15

Dear Chris,
Thank you for sharing your feedback with us.

We are truly sorry to hear that some aspects of your stay did not meet your expectations.

The experience you described with your luggage and the support you received does not reflect the standard of care we are committed to providing. Our team aims to assist guests with their belongings and concerns efficiently so you can feel secure throughout your stay. We regret that this was not your experience and take your comments seriously, as they help us identify where guest care can be improved. Your observations have been shared with our management team so that attention is given to the areas you mentioned.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Amparo Marques , Directora Hotel Coray

Rui Pinto

There is 11 months on G_Google Google

3/5

The staff is (without a doubt!) the best part of the hotel. They are all very friendly and always ready to help. The food is not spectacular, but it is quite good. The hotel is very well located, close to the Funicamp, supermarkets, and other commercial establishments.

Where to begin? This hotel has a lot of potential, but it seems stuck in time. Here are some key points:
- The walls are **extremely thin** (the thinnest I have ever seen), and you can literally hear everything, even the most normal conversations.
- Since they host groups of young people on vacation, the week was an absolute nightmare in terms of noise (shouting, banging on doors, running in the hallways, etc.), and it was constant from 6:40 AM until late at night.
- The food does not have any labels indicating what it is, so you have to guess or ask.
- The garage gate can only be opened upon request at reception every time you arrive at the hotel.

The staff tried to resolve or help with each of these issues, and they are indeed very attentive. The real issue lies with management and the lack of investment in modernization, not with the staff.

Review 2025-03-05 09:53:57

Dear Rui,
Thank you for sharing your opinion after your recent stay at Hotel Coray by Pierre & Vacances.
We are pleased that you found our staff to be the highlight of your stay and appreciated their readiness to assist. It is also rewarding to hear that you enjoyed our culinary offerings and the hotel's prime location, just a stone's throw from the Funicamp, supermarkets, and a variety of shops.
However, we regret to hear about the disturbances you experienced due to the acoustic insulation of our walls. We understand that a peaceful environment is essential, especially after a day of activities, and we apologize for any inconvenience this may have caused.
Our team strives to offer a comfortable and enjoyable experience, and your feedback is invaluable in helping us maintain and improve our services.
We hope we will have the opportunity to see you again in the future.
Best regards,

Amparo Marques, Directora Hotel Coray

Brian Mc Namara

There is 11 months on G_Google Google

4/5

We had a lovely stay at this hotel. Staff were lovely and room very clean and warm if a little dated (the style which I actually liked). Breakfast was good and plentiful. I would easily recommend this hotel.

Review 2025-03-04 07:51:32

Dear Brian,
We are delighted that you enjoyed the friendliness of our staff, the cleanliness and warmth of your room, and our breakfast offerings. It is great to know that our efforts to provide a welcoming and comfortable environment are appreciated by our guests.
We hope we will have the opportunity to see you again in the future.
Best regards,

Amparo Marques, Directora Hotel Coray

Leidy Johanna Guzman Gil

There is 1 year on G_Google Google

5/5

Really good.

Review 2025-02-27 12:51:00

Dear Leidy Johanna,
Thank you very much for your kind review.
We are really pleased we met your expectations.
It would be a pleasure to welcome you back. Best wishes,

Amparo Marques, Directora Hotel Coray

peri mina yormaz

There is 1 year on G_Google Google

5/5

Really good location. Clean and good service ??

Review 2025-05-24 11:11:01

Dear Mina,
Thank you for sharing your feedback with us.

It is wonderful to learn that your stay at Hotel Coray by Pierre & Vacances met your expectations.

We appreciate your remarks on our excellent setting in Encamp, as well as the attention and care provided by our team. Maintaining a clean and welcoming environment for our guests is a priority for us.

We hope to have the pleasure of welcoming you back in the future.

Warm regards,

Amparo Marques , Directora Hotel Coray