Name: Hotel Coray
Brand: Pierre & Vacances
Price: 59 EUR
Availability: InStock
Rating: 3.9 (640 reviews)

Customer reviews Hotel Coray

3.9

Good

640 reviews

45.0 %

25.0 %

15.0 %

6.6 %

8.4 %

Most recentOldestTop ratingsLowest grades

Andrew Storey

There is 1 week on G_Google Google

5/5

Best hotel in Encamp for hikers. Cheap rooms at the height of August summer season, ample buffet at breakfast and dinner. Helpful, friendly, smiley staff.

Review 2026-08-16 14:11:04

Dear Andrew,
Please accept our sincere thanks for this kind feedback.

We are delighted you found our hotel to be a great choice for exploring the hiking trails around Encamp. Our team is happy you enjoyed comfortable rooms at reasonable summer rates.

It means a lot that our breakfast and dinner buffets met your needs, and we are especially pleased you felt welcomed by our attentive, friendly team. Your praise shows us our efforts make a real difference for guests travelling through the mountains, and your high satisfaction is the best reward for us.

We would be delighted to welcome you back on another occasion.
All the best,

Amparo Marques

Alena Polyak

There is 3 weeks on G_Google Google

5/5

Nice hotel worth for money, we didn't have great view , but stayed 1 night only, so oversleep and gone. The breakfast were lovely, nice range of products, food, drinks. Place was clean, big rooms and bathroom, comfortable. Walk distance from local shops and restaurants. We have had a great stay, thank you.

Review 2026-08-06 12:13:34

Dear Alena,
We are grateful for the time you took to review your recent visit.

We are thrilled that you found Hotel Coray by Pierre & Vacances to offer such great value.

Your kind words about our varied breakfast selection and spotless accommodations mean a lot to our team. We take pride in offering spacious rooms designed for relaxation after mountain adventures.

Likewise, we're delighted that our central location served you well for exploring local dining and shopping options. The proximity to Encamp's charm remains one of our most appreciated features.

We look forward to welcoming you back.
Kind regards,

Amparo Marques

Elina

There is 1 month on G_Google Google

1/5

Worse experience in my life. Check in took more than 20 minutes and it was during the night after tough driving. They didn’t find the reservation at first and then all the process was extremely slow. Then 30 minutes later, I was already sleeping, it was about 5am the receptionist knocked on the door to ask if I found by any chance other people in the room. Of course if the room was occupied, I would have immediately informed so it was senseless to come wake me up later. Also in the morning the cleaning service really knocked hard to enter although I hadn’t indicated I needed cleaning and I was leaving in a few hours anyway. So overall the experience was surreal, totally unbelievable and I can’t recommend this hotel to anyone who appreciate their time.

Review 2026-07-23 16:11:33

Dear Elina,
Thank you for providing your observations.

We sincerely apologize that your stay did not meet your expectations. The challenges during your late check-in and subsequent disruptions to your rest period fall short of our commitment to seamless hospitality. Our team is reviewing these incidents to enhance operational efficiency and reinforce privacy protocols.

Regarding housekeeping coordination, we encourage guests to share preferences directly with our 24-hour reception to ensure service aligns with individual needs. Your insights help us refine communication channels for greater guest discretion.

We do look forward to seeing you in the future for a better experience.
Kindest regards,

Amparo Marques , Directora Hotel Coray

Chris H

There is 9 months on G_Google Google

1/5

Dont trust this hotel:

I stored my bag in the hotel’s lugage room. When I came back from skii a few hours later the bag was not there. I had to leave because my bus was departing. The next day the hotel said they found the bag. But the hotel didnt want to help send my bag to Barcelona. Later when I wanted to pick up the bag the hotel said the bag was gone and they said there was nothing they could do because there were other employees who worked there at the incident.

I cannot recommend the hotel for that reason, I lost alot of my personal things and the hotel did not care at all.

Every year my company go to Andorra with a large group of 50-100 people. I will let me company know this and ask my company to stop to do any more bookings with this hotel

Review 2025-12-23 11:11:15

Dear Chris,
Thank you for sharing your feedback with us.

We are truly sorry to hear that some aspects of your stay did not meet your expectations.

The experience you described with your luggage and the support you received does not reflect the standard of care we are committed to providing. Our team aims to assist guests with their belongings and concerns efficiently so you can feel secure throughout your stay. We regret that this was not your experience and take your comments seriously, as they help us identify where guest care can be improved. Your observations have been shared with our management team so that attention is given to the areas you mentioned.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Amparo Marques , Directora Hotel Coray

Rui Pinto

There is 1 year on G_Google Google

3/5

The staff is (without a doubt!) the best part of the hotel. They are all very friendly and always ready to help. The food is not spectacular, but it is quite good. The hotel is very well located, close to the Funicamp, supermarkets, and other commercial establishments.

Where to begin? This hotel has a lot of potential, but it seems stuck in time. Here are some key points:
- The walls are **extremely thin** (the thinnest I have ever seen), and you can literally hear everything, even the most normal conversations.
- Since they host groups of young people on vacation, the week was an absolute nightmare in terms of noise (shouting, banging on doors, running in the hallways, etc.), and it was constant from 6:40 AM until late at night.
- The food does not have any labels indicating what it is, so you have to guess or ask.
- The garage gate can only be opened upon request at reception every time you arrive at the hotel.

The staff tried to resolve or help with each of these issues, and they are indeed very attentive. The real issue lies with management and the lack of investment in modernization, not with the staff.

Review 2025-03-05 09:53:57

Dear Rui,
Thank you for sharing your opinion after your recent stay at Hotel Coray by Pierre & Vacances.
We are pleased that you found our staff to be the highlight of your stay and appreciated their readiness to assist. It is also rewarding to hear that you enjoyed our culinary offerings and the hotel's prime location, just a stone's throw from the Funicamp, supermarkets, and a variety of shops.
However, we regret to hear about the disturbances you experienced due to the acoustic insulation of our walls. We understand that a peaceful environment is essential, especially after a day of activities, and we apologize for any inconvenience this may have caused.
Our team strives to offer a comfortable and enjoyable experience, and your feedback is invaluable in helping us maintain and improve our services.
We hope we will have the opportunity to see you again in the future.
Best regards,

Amparo Marques, Directora Hotel Coray