Customer reviews Hôtel Austria by Pierre & Vacances

Worst hotel I have ever stayed in. Fortunately I was able to move to another one.

The hotel is good enough. The location is nice, 15 mins walking to the ski lift of Grandvalira. Big and cheap supermarket located next to the hotel. Ski rent is across the street. What I didn't like: check-in time at 5 pm and checkout at 10 am - super uncomfortable, especially because they don't provide a place to leave your bags. The restaurant service is horrible, they don't speak English, very unattentive, slow. It was a nightmare to have dinner, better to go somewhere else. But the food is good, only service is bad. Breakfast was good.

Stayed for 3 nights on a ski holiday with our 3 year old and they assigned us a room right next to the bar (room 105). We did not sleep well for those 3 nights as the bar was blaring music until at least 2AM. When you pay for stay at a hotel and go skiing during the day, you expect to rest at night, which we did not. We had to change our day schedules to accommodate our lack of quality sleep. When we complained multiple times, all they could say is that the hotel and the bar are under different management — complete nonsense. They offered to transfer us to another room for just 1 night at 1AM when the music was so loud, it was unbearable, but why put us in that room in the first place knowing full well there would be parties until 2AM? I would give ZERO stars except for the very friendly staff. This is obviously a management problem. As far as our stay goes, expecting at least to be able to get some sleep, it was a complete disaster.

Attention, cheaters! They showed photos which are completely different from reality! The reception of the hotel looks like a bus station, so pour and sad. We payed 260 euro per night (without breakfast) for the room which you can not close.( the lock was broken and the guy on the reception even didn’t know about it and didn’t care) . In the photo was window with the view on the mountains, in reality the room was so sad without any view, you can hear each sound in this place. After he proposed to change the room for that one, which was near the restaurant, it was incredibly noisy, impossible to sleep there. The guy on reception didn’t care at all, I asked him to connect with the manager, but as we have payed already he didn’t care and he didn’t want to help. He said that the owner of the hotel in Barcelona and in some way he doesn’t know when he can get the answer. So sad situation, that they do not care about the reputation.!!! How it is possible that the photos are not true ? We could not park the car, because the guy on reception told that there is no place, but he was repeating this story to each guest. So big shame and frustration!!!! Be away from this place 🙌

One of the worst hotels I stayed in. Very disrespectful staff, the ceiling in our bedroom started to fall down after water started leaking. It advertised shuttle, pool table, games area and it doesn't even have a decent place to have dinner.