Customer reviews Hôtel Austria by Pierre & Vacances

3.7

Good

279 reviews

5

42.7 %

4

24.7 %

3

12.2 %

2

5.7 %

1

14.7 %

Rui Sá

il y a 2 months sur Google

2/5
Restaurant with only 20% occupation and it takes way more than 1h since you ask your main dish until you receive it. I strongly recommend you choose another place to eat or not choosing accommodation with dinner included. Terrible wait. You plan eating at 9pm and you end up leaving the restaurant at 11pm
Review 2024-03-19 07:50:22

Dear Rui,
Thank you for taking the time to review your stay.

We regret to hear that your dining experience did not meet your expectations and apologise for the extended wait time you encountered.

Our restaurant strives to provide exceptional service and it seems we fell short during your visit. We appreciate your feedback as it helps us to improve our guest experience.

We hope that you will allow us the opportunity of providing you with an improved stay in the future.
Best regards,

Claudia G., General Manager

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Steve “Duke”

il y a 1 year sur Google

5/5
Excellent hotel. Very cheap. Excellent customer service.
Review 2023-04-19 07:50:06

Dear Steve,

It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.

Thank you for this great feedback about your recent stay at Hotel Austria by Pierre & Vacances.

We look forward to welcoming you back on future occasions.
Best wishes,


Claudia G., General Manager

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Sarah Ayres

il y a 1 year sur Google

5/5
Really great hotel, I was a little worried reading the reviews but honestly it’s exceeded every expectation, very friendly helpful staff. The room is immaculate and warm with free wifi everywhere. Parking is no problem even though it’s on the road, it’s very safe. The bar is definitely worth a visit, again super friendly staff! They really are a credit. The lady manager of the bar and restaurant is fantastic! All in all a great stay and will definitely visit here again! Well worthy of 5 stars from us
Review 2022-12-27 17:50:12

Dear Sarah,
Thank you for taking the time to leave your review.

A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are very glad that everything met your expectations during your stay.

We look forward to welcoming you back.
Best wishes,


Claudia G., General Manager

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Yeranson José

il y a 1 year sur Google

5/5
Great!
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Andrew Martin

il y a 2 years sur Google

1/5
Worst hotel I have ever stayed in. Fortunately I was able to move to another one.
Review 2022-04-11 11:50:36

Dear Andrew,
Thank you for this review about your recent stay at Hotel Austria by Pierre & Vacances.

We are sorry that you were disappointed during your stay. Would it be possible to provide us with more information, please? We always welcome suggestions for improvement.

We hope you will consider staying with us again in the future.
Best regards,

Claudia G., General Manager

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