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Pierre & Vacances
Residence Andorra El Tarter

2 Carretera General, AD100 El Tarter, Andora

Residence Andorra El Tarter
Pierre & Vacances
Residence Andorra El Tarter

2 Carretera General, AD100 El Tarter, Andora

Customer reviews Andorra El Tarter

4.1

Very good

515 reviews

5

49.1 %

4

29.3 %

3

9.9 %

2

4.1 %

1

7.6 %

Mihaela Ursu

il y a 2 weeks sur Google

3/5
The 3 bedroom apartment is big, has two bathrooms. The beds are comfortable clean sheets.
Checkout at 10AM is much too early especially since you MUST LEAVE THE APPARTMENT CLEAN: kitchen clean, all bed sheets and towels in the bathroom plus take the trash out of the building, for 3 nights, 5 people we got only one bag!! I am on vacation so I would prefer to wake up around 9AM, have a decent breakfast and leave. The checkout should be 11AM. Since the guests remove bed linen, place in the bathroom(s), take the trash out and clean the kitchen, how much work does it require for the rooms to be ready until 17:00?!!

1h max to vaccum, clean the floors, arrange beds. By the way, there is a lot of dust under the beds. The low review is simply related to the too early check out and the high deposit.

I knew about checkout at 10AM but had no idea I must act as a cleaning lady early in the morning. I am sorry to say that I will choose a different location if I ever visit Andorra. All this info should have been listed clearly when you book the appartment.

200EUR deposit, not sure if this is an Andorrian thing but I never had to pay 150% of accomodation for 1 night for deposit. Hardly anything I could damage from the appartment has that value. And the worst is that they can keep that money for whatever reason because as a foreign visitor you cannot do anything. I made a video before leaving the appartment as a proof, I don't trust the owners of this business. There is a reason for why they have a low score of 8.3 on booking.

PS: there are 7h between checkout and next checkin and the staff does not even vaccum under the beds - see picture from one of the beds. Someone with allergy to dust would have an allergy attack.
Review 2025-08-01 07:14:17

Dear Mihaela,


Thank you for sharing your opinion after your recent stay at Pierre & Vacances Andorra El Tarter.

We appreciate your positive comments about the spaciousness of your three-bedroom accommodation. Your satisfaction with the comfortable beds and pristine linens means a lot to us.



We understand your concerns about the morning departure requirements. The check-out time and cleaning procedures are designed to maintain our high standards of cleanliness between guests. Moreover, the security deposit amount follows standard hospitality practices to safeguard our property. We sincerely apologize for any inconvenience regarding the number of waste bags provided during your stay.



Finally, we value that you chose our residence for your Andorran holiday.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Manager

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Asta Vasiliauskaite

il y a 6 months sur Google

5/5
We have enjoyed every day of our stay.
Review 2025-02-10 17:50:48

Dear Asta,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Andorra El Tarter.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We look forward to seeing you again in the future.
Kind regards,

Claudia G., General Manager

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Haytham

il y a 7 months sur Google

5/5
Amazing
Review 2025-02-12 16:50:07

Dear Haytham,
Thank you for this great feedback about your recent stay at Pierre & Vacances Andorra El Tarter.

We are delighted to read that you enjoyed your stay with us.

We would be delighted to welcome you back.
Take care,

Claudia G., General Manager

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Irena S

il y a 11 months sur Google

3/5
Avoid basement appartment!
The appartments are newer than most in Tarter. Newer furniture, utenciles, kitchenware. The price is the same as some other buildings in village.
BUT avoid basement appartment! You will hear all the people talking while waiting for elevator. Nightmare at ~9 pm, you won't be able to sleep early.
I don't know if that's a design issue but the walls of the hall and communal area amplify the voices.
It's generally well insulated building. We haven't heard neighbors upstairs. But boy, all the people passing the hall, exiting elevator, and the barking excited dogs...
Review 2024-08-22 08:51:28

Dear Irena,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Andorra El Tarter.

We are delighted that you enjoyed the modern amenities and kitchenware provided in our apartments, which are a testament to our commitment to a high standard of accommodation. It is great to hear that you did not experience any disturbances from neighbors due to our soundproofing efforts.

Nonetheless, we regret to hear that noise from the communal areas disturbed your peace during your stay. We understand the importance of a restful environment, especially in the evenings. While our building design aims to enhance guest experience, we see that in this instance, it has fallen short for you. We are looking at ways to minimize any inconvenience and appreciate your patience and understanding.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Claudia G., General Manager

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Evgenia Yanchuk

il y a 1 year sur Google

1/5
I want to warn everyone‼️‼️‼️‼️‼️‼️
I was hoping and counting on their decency and expecting a full refund of my money. They know 200% that they are wrong, that they cheated and did not give me a room with 4 beds, so they do not care about the reputation of their hotel - it was easier for them to kick us out and lie than to find out and solve this issue. They didn't give me my money back and they didn't care about their guests, not even valuing their reputation and negative reviews - I didn't think my 620€ was worth it. Although I didn't live in their hotel and had every legal right to get my money back for the service they didn't provide me. Sorry for the wasted nerves and days of figuring out my vacation.
People do not fall for it - Pierre & Vacances Andorra is a network of cheats and scammers!!!! They take money, and then it turns out they do not provide you with the apartments you ordered!!!!

‼️ I don't recommend this hotel ‼️
01/ 2024
Review 2024-05-24 08:50:17

Dear Evgenia,

Dear Evgenia,

We are sorry for what happened to you, but our records show you have not stayed at this Pierre & Vacances TARTER. We would appreciate it if you would delete this comment as you have chosen the wrong Pierre Vacances to review.

Regards,

Claudia G., General Manager

Regards,

Claudia G., General Manager

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