Residence Andorra Sunari Peretol
€ 60
1 night from 22/04 to 23/04

Customer reviews Andorra Sunari Peretol

4.2

Very good

144 reviews

5

54.2 %

4

25.0 %

3

13.9 %

2

2.1 %

1

4.9 %

Michael Pruijmboom

il y a 9 months sur Google

4/5
Very very nice appartment with everything you need.but we were in the mountains so didnt see the email that we had to check in in another hotel in ca. 10 minutes walking
Review 2023-07-24 07:52:34

Dear Michael,

Thank you for sharing your opinion after your recent stay at Pierre & Vacances Andorra Sunari Peretol.

We are delighted to hear that you found our apartment to be very nice and well-equipped for your stay. Our goal is to provide our guests with comfortable and convenient accommodations, so it's great to know that we met your expectations.

We apologize for any confusion regarding the check-in process. As our reception is located at the Austria Hotel, a short 10-minute walk away, we understand that this may not have been clear upon arrival. We will make sure to improve our communication to avoid any inconvenience for future guests.

We hope to have the opportunity of welcoming you back in the future.
Best regards,


Claudia G., General Manager

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Edssel Loechle

il y a 2 years sur Google

5/5
???
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Adrian Snell

il y a 4 years sur Google

5/5
Clean, great rooms
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Ester Marín Pla

il y a 5 months sur Google

1/5
After waiting almost two hours to be able to enter, and having them hang up on us twice, they asked us for 200 euros as a deposit, which we did not know about, there is a lot of noise, it is at the foot of the main road, fatal, we will not return.
Review 2023-11-29 08:50:26

(Translated by Google) Dear guest,
We appreciate you taking the time to share your experience with us.

We are deeply sorry that your arrival was not as smooth as we would have liked and that the wait to access your accommodation was longer than usual. We understand this can be frustrating and are working to improve the efficiency of our check-in process.

Regarding the deposit, it is standard practice to ensure the care of the facilities, although we strive to ensure that this information is clear and available to all our guests prior to their arrival.

We are concerned to hear that you experienced noise during your stay and want to assure you that we take all comments into account to improve your experience at our property. Although our location offers prime mountain views and close access to the ski slopes, we understand that proximity to the road may be a source of discomfort for some of our visitors.

For future stays, please feel free to contact us in advance to request a room in a location you prefer, and we will do our best to accommodate your request.

We hope to have the opportunity to welcome you again and offer you an experience that meets your expectations.

Sincerely,

Claudia G., General Director

(Original)
Estimado huésped,
Le agradecemos que se haya tomado el tiempo para compartir su experiencia con nosotros.

Lamentamos profundamente que su llegada no fuera tan fluida como hubiéramos deseado y que la espera para acceder a su alojamiento resultara más larga de lo habitual. Entendemos que esto puede ser frustrante y estamos trabajando para mejorar la eficiencia de nuestro proceso de check-in.

En cuanto a la fianza, es una práctica estándar para garantizar el cuidado de las instalaciones, aunque nos esforzamos por asegurarnos de que esta información sea clara y esté disponible para todos nuestros huéspedes antes de su llegada.

Nos preocupa saber que experimentó ruido durante su estancia y queremos asegurarle que tomamos en cuenta todas las observaciones para mejorar la experiencia en nuestro establecimiento. Aunque nuestra ubicación ofrece vistas privilegiadas a la montaña y acceso cercano a las pistas de esquí, comprendemos que la proximidad a la carretera puede ser una fuente de molestia para algunos de nuestros visitantes.

Para futuras estancias, no dude en contactarnos previamente para solicitar una habitación en una ubicación que prefiera, y haremos nuestro mejor esfuerzo para acomodar su petición.

Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia que cumpla con sus expectativas.

Atentamente,

Claudia G., Directora general

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Jordi Rodila Perez

il y a 5 months sur Google

4/5
We were very comfortable, super quiet place and perfect to disconnect
Review 2023-11-14 07:50:05

(Translated by Google) Dear Jordi,

We thank you for your excellent review.

Your review gives us an idea that you were able to enjoy a correct and pleasant stay in our facilities. Thank you for choosing us and for your time in sharing your feelings.

We send you a very cordial greeting, hoping for your soon return.

Sincerely,


Claudia G., General Manager

(Original)
Estimado Jordi,

Le damos las gracias por su excelente valoración.

Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.

Le enviamos un saludo muy cordial, esperando su pronto regreso.

Atentamente,


Claudia G., General Manager

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