Room seemed a lot more basic than advertised especially when we paid for a suite. It didn't feel like we were getting much more value for our money based on the quality of the rooms. Corridors are loud and we were constantly woken up by guests coming in late in the evening/early morning. Could also clearly hear the guests in neighbouring rooms too. On two nights they were banging on the door next to ours at 3am which probably woke up the whole floor! Didn't trust the ski lockers as half were broken and some even had the doors missing. Doesn't look like this area is locked in the evening so we kept our equipment elsewhere. The gentleman on reception was incredibly rude. Reception was advertised as being open between 9am and 1pm but this isn't the case. Returned a few times to find it closed and on our final day were made to feel like an inconvenience for visiting during the opening times. Don't advertise the opening hours if you aren't going to adhere to them. There were another three guests who visited while we were waiting only to be greeted by a very argumentative, condescending man who clearly had somewhere better to be! Tried P&V twice now and been let down on both occasions so won't be using them again.
Review 2023-01-17 10:50:13
Dear Guest,
Thank you for taking the time to share your candid feedback.
We are sorry to hear that your stay did not entirely meet your expectations and regret that you were disturbed. Please do let us know at the time so that we may find you a more comfortable solution.
We also apologise that you felt our service at reception was not up to our usual standards and regret any inconvenience; rest assured we will be addressing your comments with the team.
Moreover, we have duly noted your feedback regarding the ski lockers to be addressed with our maintenance team.
We hope that you will allow us the opportunity of welcoming you back in future.
Best regards,
Will not ever return here again! So far the worst stay at the ski resort in our life.
Rude and incompetent personnel at reception, unable to perform key functions.
Very poor sound isolation - we had two apartments on the 5th floor with mountain view (which was paid extra while booking on PV website) - in fact 3 bars are just opposite the building, parties all night and no chance for us to sleep.
We asked about other rooms in the property, no chance at all.
Apart from that the hotel is NOT 4 stars at all.
The only problem was the guy from the reception..not at all polite.
The residence is placed in the best possible place. A beautiful view on the mountain and a very quiet place
Review 2022-03-11 08:50:27
Dear Maximus,
Thank you for this review about your stay with us at Pierre & Vacances Pas De La Casa Princesa.
While we are happy to hear that overall you had an enjoyable stay at our hotel we are concerned by your comments. Our team is trained to be welcoming and polite to all our guests and are sorry if you did not find this to be the case. Please be assured that we will look into this matter and that it will not occur again. Nevertheless, we are glad that your stay was very peaceful and you found our location suited your needs well.
The entire team hope that we may have the pleasure of seeing you in the future.
Kind regards,
Nice self catering apartments with actual beds and fully equipped kitchen. Ski in and out from your complimentary lockers supplied by the hotel. Just be advised its at the highest point in the town if you are dragging a 20kg bag along!
Review 2022-07-04 08:50:04
Dear Adam,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Pas De La Casa Princesa.
We are delighted that you enjoyed your stay and that our location was ideal for you. The comfort and well-being of our guests are of the utmost importance to us.
We are sorry you didn't find our location ideal, however, we are pleased this didn't affect your enjoyment of your overall experience.
The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,
AJ
il y a 3 weeks sur
Google
Room seemed a lot more basic than advertised especially when we paid for a suite. It didn't feel like we were getting much more value for our money based on the quality of the rooms. Corridors are loud and we were constantly woken up by guests coming in late in the evening/early morning. Could also clearly hear the guests in neighbouring rooms too. On two nights they were banging on the door next to ours at 3am which probably woke up the whole floor! Didn't trust the ski lockers as half were broken and some even had the doors missing. Doesn't look like this area is locked in the evening so we kept our equipment elsewhere. The gentleman on reception was incredibly rude. Reception was advertised as being open between 9am and 1pm but this isn't the case. Returned a few times to find it closed and on our final day were made to feel like an inconvenience for visiting during the opening times. Don't advertise the opening hours if you aren't going to adhere to them. There were another three guests who visited while we were waiting only to be greeted by a very argumentative, condescending man who clearly had somewhere better to be! Tried P&V twice now and been let down on both occasions so won't be using them again.
Dear Guest,
Thank you for taking the time to share your candid feedback.
We are sorry to hear that your stay did not entirely meet your expectations and regret that you were disturbed. Please do let us know at the time so that we may find you a more comfortable solution.
We also apologise that you felt our service at reception was not up to our usual standards and regret any inconvenience; rest assured we will be addressing your comments with the team.
Moreover, we have duly noted your feedback regarding the ski lockers to be addressed with our maintenance team.
We hope that you will allow us the opportunity of welcoming you back in future.
Best regards,
Pablo Lema, General Manager
Marina Ivanova
il y a 4 weeks sur
Google
Will not ever return here again! So far the worst stay at the ski resort in our life.
Rude and incompetent personnel at reception, unable to perform key functions.
Very poor sound isolation - we had two apartments on the 5th floor with mountain view (which was paid extra while booking on PV website) - in fact 3 bars are just opposite the building, parties all night and no chance for us to sleep.
We asked about other rooms in the property, no chance at all.
Apart from that the hotel is NOT 4 stars at all.
Silvia Maduro
il y a 7 months sur
Google
Top🥰
Dear Silvia,
We would like to thank you for your feedback about your experience at Pierre & Vacances Pas De La Casa Princesa.
We are pleased to know that you had a good stay with us.
We all certainly look forward to seeing you in the future. Best wishes,
Alfred BL, General Manager
maximus tracul
il y a 10 months sur
Google
The only problem was the guy from the reception..not at all polite.
The residence is placed in the best possible place. A beautiful view on the mountain and a very quiet place
Dear Maximus,
Thank you for this review about your stay with us at Pierre & Vacances Pas De La Casa Princesa.
While we are happy to hear that overall you had an enjoyable stay at our hotel we are concerned by your comments. Our team is trained to be welcoming and polite to all our guests and are sorry if you did not find this to be the case. Please be assured that we will look into this matter and that it will not occur again. Nevertheless, we are glad that your stay was very peaceful and you found our location suited your needs well.
The entire team hope that we may have the pleasure of seeing you in the future.
Kind regards,
Pablo Lema, General Manager
Adam Hickey
il y a 1 year sur
Google
Nice self catering apartments with actual beds and fully equipped kitchen. Ski in and out from your complimentary lockers supplied by the hotel. Just be advised its at the highest point in the town if you are dragging a 20kg bag along!
Dear Adam,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Pas De La Casa Princesa.
We are delighted that you enjoyed your stay and that our location was ideal for you. The comfort and well-being of our guests are of the utmost importance to us.
We are sorry you didn't find our location ideal, however, we are pleased this didn't affect your enjoyment of your overall experience.
The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,
Alfred BL, General Manager