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Customer reviews Andorra La Tulipa

4.6

Fabulous

378 reviews

5

78.8 %

4

13.2 %

3

2.9 %

2

0.8 %

1

4.2 %
Most recentOldestTop ratingsLowest grades

Darcie Elizabeth

There is 2 months on Google

1/5
Of all the hotels I booked in Europe, this was the worst place I booked. I experienced a lot of rudeness from Claudia and her team. Stay elsewhere.
Review 2026-05-14 11:10:57

Dear Darcie,
Thank you for taking the time to share your feedback with us.

After checking our records, you have not yet stayed with us. Your reservation is non-refundable, which is why it was declined. Please contact us and send us proof of your flight cancellation.

We hope to hear from you soon.
Kind regards,

Manager

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Steve Smith

There is 2 months on Google

1/5
My partner Darcie and I were unable to stay at Pierre & Vacances Andorra La Tulipa after our international flights were cancelled, due to the war.

While we understand that policies exist, what stood out was the complete lack of communication. We contacted the hotel directly multiple times, and Expedia also attempted to reach them, but there was no response whatsoever.

This was the only hotel across our entire Europe trip that not only declined to assist us with our booking, but didn’t even engage in a conversation.

A simple reply would have gone a long way. If you're the kind of person who likes to support good honest businesses, book elsewhere.
Review 2026-05-14 11:10:54

Dear Steve,
Thank you for taking the time to share your feedback with us.

Having checked our database, you have not yet stayed with us. Your reservation is non-refundable; for that reason it was denied. Please would you kindly contact us and send us proof of your flight cancellation.

We hope to hear from you soon.
Kind regards,

Manager

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Jack Napier

There is 6 months on Google

5/5
Wonderful place perfect for family and kids. Room distribution with separate living room, kitchen, and big bathroom. Accommodating personal staff. Would recommend ?
Review 2025-12-29 01:09:40

Dear Jack,
Thank you for letting us know how happy you were with your recent experience in our hotel.

We are delighted that your family found our accommodations well-suited for creating memorable moments together. Our team takes pride in ensuring each space provides comfort and practicality, so it is wonderful to know the layout of your apartment contributed positively to your stay.

Your recognition of our staff’s efforts is truly appreciated. We strive to offer attentive service that enhances every guest’s experience, and we are thrilled this aspect stood out during your visit.

We look forward to the pleasure of welcoming you back on a future visit.
Best wishes,

Claudia G.

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Michaël Heere

There is 1 year on Google

5/5
We had a wonderful experience. The family that owns the place are incredibly friendly and really helpful. We had a great breakfast and dinner, for both not the most complicated dishes very well executed. Everything was fairly priced and the vibe is great. Their dog is also really cute.
Review 2025-07-13 08:15:03

Dear Michaël,
We sincerely appreciate your detailed feedback.

We are delighted that you valued our hospitality, with our team members delivering attentive service throughout your stay. The appreciation you expressed for our culinary offerings at La Tulipa restaurant brings us particular satisfaction, as our chefs take pride in preparing Mediterranean specialties with local ingredients.

Your comments about the welcoming ambiance and value proposition mean a lot to us, as we strive to create memorable experiences for our guests in our mountain setting.

We look forward to welcoming you back to Pierre & Vacances Andorra La Tulipa.
Best regards,

Claudia G.

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Vladimir

There is 1 year on Google

5/5
Very cosy and large apartments. This is a family-run aparthotel with a very homely atmosphere. Located close to the Ordino-Arcalis ski area. Now (07.01...10.01.2025) in this area the highest snow level is 90-120 cm.
Review 2025-01-13 16:52:34

Dear Vladimir,
Thank you for this great feedback about your recent stay at Pierre & Vacances Andorra La Tulipa.

We aim to provide a memorable experience and are delighted that we were able to meet your expectations.

It is very rewarding for our team that your accommodation met your expectations and encourages us to continue maintaining our high standards.

We would be delighted to welcome you back.
Take care,

Claudia G., General Manager

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