Customer reviews Hotel Starc

4.5

Fabulous

276 reviews

75.4 %

13.4 %

2.2 %

2.9 %

6.2 %

il y a 2 months sur G_Google Google

1/5

Booked a very long stay here and deeply regretted it. The construction shakes the entire hotel, and it is so loud that it is painful to my ears inside the room. It's impossible to work here during the day, which was my intention. The rooms are very nice and comfortable, but they are far smaller and more expensive than the Arthotel. I paid a lot extra for a balcony room and checked in on a weekend, not realizing how loud the construction would be. I can not use the balcony due to the extreme noise and the dust, which causes allergy. The construction begins at 7 am. most mornings and lasts all day. While this is not the hotel's fault, it should be mentioned on their website, guests should be informed, and prices should be discounted dramatically on weekdays.

Review 2024-05-25 09:51:04

Dear Guest,
Thank you for taking the time to share your feedback.

We are delighted to hear that you found our rooms to be comfortable, reflecting the high standards we strive for at our establishment.

However, we regret to learn about the disturbance caused by the external construction work. We understand how this could affect the serenity of your stay and sincerely apologize for any inconvenience. Please rest assured that the details of ongoing works are communicated through our official channels and our team is always on hand to provide any necessary assistance to alleviate the impact. We empathize with your experience and regret that the balcony could not be enjoyed as expected.

Our intention is to offer an environment of luxury and comfort, and we regret if we fell short in this instance. Rest assured that we have noted your comments. We take pride in providing well-appointed rooms with modern design and amenities, which are regularly compared to ensure competitiveness within our market.

We hope that you will allow us the opportunity to provide you with an improved stay in the future.
Best regards,

XiMO CASPE, General Manager

M HLA

il y a 2 months sur G_Google Google

5/5

We were very satisfied with the quality of the service and the CLEANLINESS of the room and of the whole space. The cleaning stuff should get a raise ?. The hotel is placed in the center of the shopping galleries and it makes the stay even more satisfying. We will certainly be booking here every time we come ANDORRA.

Review 2024-05-21 13:52:42

Dear Guest,
Thank you for this great review.

We are particularly pleased that the cleanliness of our hotel met your expectations and that our staff made a positive impression. Your praise for the cleaning team is greatly appreciated and will certainly be passed along.

The convenience of our central location is something we are very proud of, providing direct access to Andorra's finest shopping galleries. It's wonderful to hear that this enhanced your overall experience with us.

We are always striving to deliver exceptional service to all our guests, and it's rewarding to know that your time in Andorra was memorable.

We look forward to welcoming you back soon.
Kind regards,

XiMO CASPE, General Manager

Alexander Alashkin

il y a 2 months sur G_Google Google

5/5

Good hotel, but literally nobody speaks English

Review 2024-05-19 07:51:27

Dear Alexander,
Thank you for such a great review.

We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.

We look forward to a return visit from you in the future.
Best wishes,

XiMO CASPE, General Manager

LINDA

il y a 4 months sur G_Google Google

1/5

This is not our first time to come here, we have stayed at this hotel several times because of good service from a Portuguese gentleman. But this time I was very disappointed, there was no water heater (although I asked for refilling the milk powder for my 2 yrs old baby), there was no service even I spent my time to explain but I gave up finally, and this was a 4 stars hotel. I don't think I'll be here again…

Review 2024-03-18 10:53:13

Dear Linda,
Thank you for taking the time to share your feedback.

We are glad that you have chosen our hotel for multiple visits and have previously enjoyed the service provided by our dedicated team.

Our commitment to guest satisfaction is paramount, and we apologise for not meeting your expectations regarding the water heater and service on this occasion. While our rooms are well-appointed with modern amenities, we understand the importance of addressing every guest's needs, especially when it comes to the comfort of young children.

Please rest assured that we take your feedback seriously as we strive to maintain the high standards expected of our four-star establishment.

We hope to have the opportunity to welcome you back for a much-improved experience in the future.
Warm regards,

XiMO CASPE, General Manager

MJR

il y a 6 months sur G_Google Google

3/5

the hotel staff didnt priorizie us when we arrived after our check in time, breakfast was not good very poor options not even eggs. The room was pretty and we loved the jacuzzi but the water in the bath and shower was not hot or very warm so big minus for that. You pay for room and you cant even control the temperature of the water. They also charge 2€ per person per night tax. Location for the hotel is perfect but this hotel is more 3star. Room looks bigger and nicer in photos than real life. I dont recommend long stay in this hotel its too pricey for what it offers so not so good value for money. Also they dont offer slippers so another minus for that because room has carpets and they dont clean that they just vacuum so gross. Not coming back here.

Review 2024-01-11 08:52:10

Dear Rosa,
Thank you for this feedback about your recent stay at Hotel Starc By Pierre & Vacances.

We are delighted to hear that you found the room beautiful and enjoyed the jacuzzi. Our location is indeed ideal for those looking to explore Andorra and we're glad it met your expectations. We regret to hear that certain aspects of your stay did not meet the high standards we strive to uphold. While our rooms are designed with modern comfort in mind, we apologize if they appeared different from what you expected, and we appreciate your input on this matter. Regarding the water temperature, we always aim to provide comfortable amenities, and we're sorry to hear you encountered issues; our team is always on hand to assist with such concerns. Please be assured that our breakfast selection typically includes a variety of both cold items and a la carte hot dishes, and we regret if you felt the options were limited during your visit. We take cleanliness seriously and our rooms are thoroughly cleaned and vacuumed, but we apologize if you felt additional amenities like slippers would have enhanced your experience. Lastly, we understand that the tourist tax and deposit can be a surprise and we are working on improving communication about these aspects to ensure clarity for our guests.

We look forward to seeing you again in the future.
Kindest regards,

XiMO CASPE, General Manager