Customer reviews Hotel Starc

4.5

Fabulous

300 reviews

74.7 %

13.3 %

3.0 %

6.0 %

Paul Daniel Schneider

il y a 3 days sur G_Google Google

4/5

The room was huge ... yet not perfect.
The mistery of the lights is still unresolved, the curtains were falling apart.

The service at the breakfast & the breakfast itself were tremendously awesome! :) If I would ever go again, it's be for the breakfast! :D

stephane Romeu

il y a 1 month sur G_Google Google

5/5

Excellent

Review 2024-08-05 07:59:21

Cher Stephane,
Merci de partager l'expérience de votre séjour.

Nous sommes ravis de lire que votre séjour parmi nous vous a comblé.

Nous espérons que vous avez eu l'occasion de profiter de notre restaurant gastronomique COURE lors de votre visite, une caractéristique unique à la marque Hotel Starc By Pierre & Vacances qui offre une expérience culinaire inoubliable.

Nous espérons vous compter de nouveau parmi nous.

XiMO CASPE, Directeur général

il y a 3 months sur G_Google Google

1/5

Booked a very long stay here and deeply regretted it. The construction shakes the entire hotel, and it is so loud that it is painful to my ears inside the room. It's impossible to work here during the day, which was my intention. The rooms are very nice and comfortable, but they are far smaller and more expensive than the Arthotel. I paid a lot extra for a balcony room and checked in on a weekend, not realizing how loud the construction would be. I can not use the balcony due to the extreme noise and the dust, which causes allergy. The construction begins at 7 am. most mornings and lasts all day. While this is not the hotel's fault, it should be mentioned on their website, guests should be informed, and prices should be discounted dramatically on weekdays.

Review 2024-05-25 09:51:04

Dear Guest,
Thank you for taking the time to share your feedback.

We are delighted to hear that you found our rooms to be comfortable, reflecting the high standards we strive for at our establishment.

However, we regret to learn about the disturbance caused by the external construction work. We understand how this could affect the serenity of your stay and sincerely apologize for any inconvenience. Please rest assured that the details of ongoing works are communicated through our official channels and our team is always on hand to provide any necessary assistance to alleviate the impact. We empathize with your experience and regret that the balcony could not be enjoyed as expected.

Our intention is to offer an environment of luxury and comfort, and we regret if we fell short in this instance. Rest assured that we have noted your comments. We take pride in providing well-appointed rooms with modern design and amenities, which are regularly compared to ensure competitiveness within our market.

We hope that you will allow us the opportunity to provide you with an improved stay in the future.
Best regards,

XiMO CASPE, General Manager

M HLA

il y a 3 months sur G_Google Google

5/5

We were very satisfied with the quality of the service and the CLEANLINESS of the room and of the whole space. The cleaning stuff should get a raise ?. The hotel is placed in the center of the shopping galleries and it makes the stay even more satisfying. We will certainly be booking here every time we come ANDORRA.

Review 2024-05-21 13:52:42

Dear Guest,
Thank you for this great review.

We are particularly pleased that the cleanliness of our hotel met your expectations and that our staff made a positive impression. Your praise for the cleaning team is greatly appreciated and will certainly be passed along.

The convenience of our central location is something we are very proud of, providing direct access to Andorra's finest shopping galleries. It's wonderful to hear that this enhanced your overall experience with us.

We are always striving to deliver exceptional service to all our guests, and it's rewarding to know that your time in Andorra was memorable.

We look forward to welcoming you back soon.
Kind regards,

XiMO CASPE, General Manager

Alexander Alashkin

il y a 3 months sur G_Google Google

5/5

Good hotel, but literally nobody speaks English

Review 2024-05-19 07:51:27

Dear Alexander,
Thank you for such a great review.

We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.

We look forward to a return visit from you in the future.
Best wishes,

XiMO CASPE, General Manager