Dear Linda,
Thank you for taking the time to share your feedback.

We are glad that you have chosen our hotel for multiple visits and have previously enjoyed the service provided by our dedicated team.

Our commitment to guest satisfaction is paramount, and we apologise for not meeting your expectations regarding the water heater and service on this occasion. While our rooms are well-appointed with modern amenities, we understand the importance of addressing every guest's needs, especially when it comes to the comfort of young children.

Please rest assured that we take your feedback seriously as we strive to maintain the high standards expected of our four-star establishment.

We hope to have the opportunity to welcome you back for a much-improved experience in the future.
Warm regards,

XiMO CASPE, General Manager

Dear Rosa,
Thank you for this feedback about your recent stay at Hotel Starc By Pierre & Vacances.

We are delighted to hear that you found the room beautiful and enjoyed the jacuzzi. Our location is indeed ideal for those looking to explore Andorra and we're glad it met your expectations. We regret to hear that certain aspects of your stay did not meet the high standards we strive to uphold. While our rooms are designed with modern comfort in mind, we apologize if they appeared different from what you expected, and we appreciate your input on this matter. Regarding the water temperature, we always aim to provide comfortable amenities, and we're sorry to hear you encountered issues; our team is always on hand to assist with such concerns. Please be assured that our breakfast selection typically includes a variety of both cold items and a la carte hot dishes, and we regret if you felt the options were limited during your visit. We take cleanliness seriously and our rooms are thoroughly cleaned and vacuumed, but we apologize if you felt additional amenities like slippers would have enhanced your experience. Lastly, we understand that the tourist tax and deposit can be a surprise and we are working on improving communication about these aspects to ensure clarity for our guests.

We look forward to seeing you again in the future.
Kindest regards,


XiMO CASPE, General Manager

Dear Maryam,
Thank you for this feedback about your recent stay at Hotel Starc By Pierre & Vacances.

We are delighted to hear that you found our hotel's location perfect and our rooms spacious and clean, with comfortable bedding and a well-appointed bathroom. We are also pleased that our staff made a good impression with their great service. Regarding the absence of a coffee machine and kettle in the room, we appreciate your feedback and would like to note that our rooms are designed with a focus on modern amenities, as detailed in our description. While we do not currently offer in-room coffee or tea making facilities, our lounge bar serves a selection of beverages for our guests' enjoyment.

We look forward to seeing you again in the future.
Kindest regards,


XiMO CASPE, General Manager

Dear Sofia,
Thank you for this positive review.

We are delighted to hear that you appreciated our central location and spacious rooms. Our hotel is indeed situated in the heart of Andorra, providing easy access to various shops and attractions. The stunning views of Andorra la Vella from our rooms are something we take pride in, and we are glad you enjoyed them as well.

Wishing you all the best and looking forward to your next visit,


XiMO CASPE, General Manager

Dear Julie,
Thank you for taking the time to let us know your opinion of your recent stay.

We are glad you had a pleasurable stay and that our convenient location was ideal for you.

Thank you for commenting on our prices; we are very glad that you were satisfied in this regard.

We are also pleased to hear that you appreciated our team's service. This motivates us to continue upholding the high standards we set for ourselves.

We hope to see you again soon.
Kind regards,


XiMO CASPE, Manager