Customer reviews Hotel Starc

4.4

Very good

544 reviews

71.7 %

14.7 %

3.1 %

2.8 %

7.7 %

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Max

There is 1 month on G_Google Google

3/5

Location is great, breakfast was great! The bed was comfy and the rooms look really cool!

But for a 4* hotel which offers such a central stay and good rooms, its in terrible shape.
Lets start from the front:
- door leaks a lot of light
- carpet floor saw better days. Also it was only vacuumed in the middle. At the edges and some parts of the room it was really dirty.
- rain shower head: half the holes were calcified and didn’t let any water through.
- side shower heads only worked in one mode (3 water jets) and they had almost no water pressure
- hand shower had almost no water pressure
- the black flooring of the shower looked unhygienic as they had lots of white spots
- bathtub shower head was loose
- there was some floor tiling missing

As for breakfast, really love the variety. Everything was sooo good. But. The hot food (scrambled eggs, sausage, bacon) was just cold. Such a shame.

They have their own garage. Limited spots, car elevator and tight.

Review 2026-04-01 16:13:30

Dear Max,
We appreciate your candid feedback; thank you.

We are delighted that you enjoyed our prime central location and found your bed exceptionally comfortable, along with your appreciation for the modern design of our rooms.

Best wishes,

XiMO CASPE, General Manager

Aleksandr Dynin

There is 1 month on G_Google Google

4/5

At night it is quite noisy from the street from the visitors of the night cafe in the vicinity.

Review 2026-03-24 08:11:37

Dear Aleksandr.
We thank you for taking the time to provide us with your feedback.

We are delighted to hear that you appreciated our central location and modern amenities during your stay.

However, we sincerely regret the disturbance caused. While our double-glazed windows typically minimize street noise, we understand this may not have fully met your expectations during this period.

Nonetheless, we hope the gourmet dining options and convenient access to shopping and activities contributed positively to your visit. We also remain committed to ensuring comfort despite ongoing city works through soundproofing measures.

We hope to welcome you back on a future occasion for an improved experience
Best wishes,

XiMO CASPE, General Manager

Eve

There is 2 months on G_Google Google

4/5

The rooms are amazing but service is mid. Dinner at coure was really good, but pretty slow. The breakfast was… interesting; location was great tho. The bathtubs were literally amazing and if u don’t care about the little stuff this place is good.

Review 2026-02-24 16:17:52

Dear Eve,
Thank you very much for your feedback.

We are thrilled you found our rooms amazing and enjoyed your dinner at COURE. Our team takes pride in providing memorable dining experiences and comfortable stays.

We sincerely regret that some aspects of your stay fell short of your expectations. Feedback about our service speed and breakfast offerings is valuable, and we are reviewing these areas to enhance future guest experiences.

Nonetheless, we are glad our central location added convenience to your visit. The bathtubs in our rooms are designed for relaxation, and we hope they contributed positively to your stay.

We do hope to have the opportunity to welcome you back in the future.
Best regards,

XiMO CASPE, General Manager

Amani

There is 3 months on G_Google Google

5/5

Amazing hotel , excellent location near Andorra’s main avenue , big room with relaxing Jacuzzi in the bathroom , friendly staff

Highly recommended ,

Review 2026-01-29 14:13:05

Dear Amani,
Thank you for your positive feedback.

It’s wonderful to know your stay at Hotel Starc By Pierre & Vacances was so enjoyable.

We’re thrilled you found your room spacious and appreciated the added relaxation of the jacuzzi. Our team takes pride in providing welcoming service, and we’re delighted you felt well taken care of during your visit. With our central position near Andorra’s main avenue, it’s great you experienced the convenience of being steps from shops and city attractions.

We look forward to welcoming you again.
Kind regards,

XiMO CASPE

Suzanne Ahmed

There is 3 months on G_Google Google

2/5

Miguel at reception provided excellent service both before and during our stay. When our travel plans changed last minute, he was extremely helpful and accommodating via email, efficiently organising an extra night for us without any stress. In person, he was equally welcoming and professional as part of the reception team, which made a great first impression.

The accommodation in terms of the room itself was absolutely fine, not necessarily a modern feel to the room, a little dated in terms of interior however was clean. It was disappointing that the TV was not a smart TV so we couldn’t stream Netflix and watch Christmas movies which we usually do on our Christmas ski holidays.

After a couple of days and interactions with hotel staff we did feel it was important to share some constructive feedback regarding the restaurant experience in the spirit of helping the hotel maintain and improve its standards.

Each evening there seemed to be ongoing confusion around the half-board arrangement. While some members of staff were consistently polite, welcoming, and attentive in helping us, we unfortunately found the approach of some staff (particularly a younger male of staff) to be quite abrupt and, at times, rude. Being greeted with questions such as “What are you here for?” or “What do you want?” does not align with the level of service expected in a hotel and can feel uncomfortable as a guest.

This did unfortunately impact our dining experience and was very distasteful.

The food itself was enjoyable, however the dessert options remained the same every evening (chocolate mousse or carrot cake). Some variation here would have enhanced the dining experience further, especially for guests staying multiple nights. Also at Christmas you would have expected a little variation of the menu but it was exactly same and did become boring.

We shared this feedback directly with the hotel as we genuinely believe that addressing these small service details could significantly improve guest satisfaction, reviews, and long-term customer retention.

Overall, Starc Hotel is well located and for the price we paid was comfortable. Due to the distasteful service we received, unfortunately we wouldn’t stay again.

Review 2026-01-07 10:12:22

Dear Suzanne,
We thank you for taking the time to share your feedback.

We are delighted that Miguel’s attentive assistance made such a positive difference during your stay. Our team takes great pride in providing thoughtful support to accommodate our guests’ needs, and it is rewarding to know his efforts contributed to a welcoming experience.

That said, we sincerely regret that your dining experience and interactions with some staff members did not meet the standard we aim to uphold. Your feedback about the inconsistent service has been shared with our team to reinforce our commitment to courteous and attentive hospitality.

Regarding the TV amenities, we appreciate your note and are exploring options to enhance in-room entertainment for future stays. While our seasonal menus strive to offer variety, we regret that the dessert selection did not meet your expectations during the festive period.

Nonetheless, we are glad you found your accommodation comfortable and our central location convenient for your stay. Your recognition of the value we provide is much appreciated, and we hope to have another opportunity to welcome you back.

We hope that we are able to offer you an improved experience in the future.
Wishing you a very Happy New Year,

XiMO CASPE, General Manager