Dear Ria,
Thank you for taking the time to share your feedback with us.

We sincerely apologise for the maintenance issues encountered during your stay and any inconvenience caused by the delayed resolution. Our team aims to address all requests promptly, and we will reinforce our processes to ensure such oversights do not recur.

Regarding the check-out procedures, we communicate cleaning expectations and bin storage locations through pre-arrival documentation sent to guests.

Your comments about staff interactions concern us deeply, as we strive to maintain professional and courteous service. This experience does not reflect our usual standards, and we will address this matter internally to ensure consistent quality in our guest relations.

We hope you might reconsider staying with us again to experience our commitment to improvement.
Best regards,

Pierre & Vacances Pas de La Casa Princesa

Dear Vadim,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Pas De La Casa Princesa.

It's wonderful to hear that you found our apartments to be clean and appreciated their newness. We're also thrilled to know the proximity to the slopes met your expectations for a ski-in ski-out experience. Our parking facilities are indeed designed for convenience, and we're glad this aspect of your stay was satisfactory.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Axel Lewin, General Manager

Dear Ryan,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Pas De La Casa Princesa.

We regret to hear that you faced difficulties with communication at our front desk. We pride ourselves on our multilingual staff and are continuously working on improving our services to cater to the needs of all our guests.

We also apologize for any inconvenience caused by the location of our apartments, which offers a unique experience nestled in the heart of the Pyrenees, ideal for those seeking direct access to the Grandvalira ski resort and outdoor activities.

We understand that the inability to cancel shortly after booking can be frustrating, and we strive to make our cancellation policies clear and transparent during the reservation process. However, we are always available to discuss any concerns or issues that may arise during your stay.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Wishing you a Happy New Year!

Axel Lewin, General Manager

Dear Aivaras,

While we empathise with your situation, we have to inform you that the building you stayed in was not one managed by Pierre & Vacances Pas De La Casa Princesa, and you have not been a guest of ours.

We would appreciate it if you could delete your review and repost it to the appropriate hotel. Thank you.



Kind regards,

Axel Lewin, General Manager