Name: Residence Pas de la Casa Princesa
Brand: Pierre & Vacances
Price: 129 EUR
Availability: InStock
Rating: 3.7 (564 reviews)

Customer reviews Pas de la Casa Princesa

3.7

Good

564 reviews

39.9 %

26.6 %

14.0 %

5.9 %

13.7 %

Most recentOldestTop ratingsLowest grades

Simona G.

There is 3 weeks on G_Google Google

1/5

Disastrous place! Avoid at all costs!
A week before our holiday they have cancelled a stay for 10 people due to 'operational issues' and then just completely dissapeared! Didn't answer any of our messages, phone calls and even booking.com could not make them cooperate. We had to relocate to another town (!) and incurred massive additional costs! Such properties should not be allowed to be open at all!

Chris Newton

There is 3 weeks on G_Google Google

4/5

Apartment was lovely with everything you need to self cater. 2 ring electric hob, microwave, dishwasher and fridge. Plus kettle, coffee pod machine and toaster. Cleaning kit provided with 4 dishwasher tabs. Bed was comfy but on the firm side. Reception staff were lovely. They actually take the deposit money from your account (not a pre-authorisation) so make sure you have enough on your Monzo! We left the apartment as clean as we found it and stripped the beds and they refunded the full deposit the day after we left no problem. The ski in/out works ok but after a dump of snow it gets a but tricky to get back without a bit of a walk. Access to the slopes is via the carpark level P2. Also there are two ski locker rooms as there are two companies using the building. The PV lockers are furthest from the door. Getting to the town is a bit of a walk down the road which takes about 10 mins down and maybe 15 back up. A lot of people use the slope access and walk down the piste but it is quite steep if you are carrying shopping. Lots of supermarkets with basic stuff. Not a great selection of fruit and veg but if you shop around it's ok. We used the Spar mostly which is the closest. There is a basic shop closer in the Caribou apartment block half way down the road which also does bread and croissants from 8am. Quite a few young people use the apartments so a bit of evening noise but not too bad, thats why its cheaper. So as long as you accept the walk up/down the hill it is a good place. Skiing area was good but most of the lifts are from the 1980's and slow. So lots of queuing! Way behind the Alps! They take your money for the ski pass but have not invested in the infrastructure!

Review 2026-02-07 16:10:47

Dear Chris,
Thank you very much for your feedback.

We're delighted you found the apartment well-equipped for self-catering and appreciated the thoughtful kitchen amenities. Our team takes pride in ensuring comfortable stays, and we're glad the bed met your needs. It's heartening to know our reception staff enhanced your experience and that the deposit refund process was smooth.

However, we regret the challenges you encountered with slope accessibility after snowfall and the walk to town. We acknowledge the lift infrastructure's impact on your skiing experience and will share your feedback with local partners to encourage improvements.

Nonetheless, we hope the proximity to Grandvalira's slopes allowed you to fully enjoy the Pyrenees. It was a pleasure hosting your stay, and we look forward to welcoming you back for a more seamless experience.

We certainly hope that we will have the chance to see you all again on a future occasion.
With kind regards,

Pierre & Vacances Pas de La Casa Princesa

M T

There is 6 months on G_Google Google

5/5

Great location and helpful staff. Had an awesome stay with my family. Highly recommend.

Review 2025-08-04 04:12:49

Dear Guest,
Thank you for this great feedback about your recent stay at Pierre & Vacances Pas De La Casa Princesa.

We are delighted that your stay at Pierre & Vacances Pas De La Casa Princesa exceeded your expectations.

Your kind words about our team members warm our hearts, as providing attentive service is our priority. The strategic position of our residence, offering direct access to the slopes and proximity to local amenities, enhances the comfort of your mountain experience. We take pride in creating memorable moments for families like yours.

We look forward to seeing you again in the future.
Kind regards,

Pierre & Vacances Pas de La Casa Princesa

Ria Emery-King

There is 11 months on G_Google Google

1/5

Toilet seat, shower door, door handle and lock broken. I went to reception and asked them to fix it they said they would and then didn’t. On check out they decided to charge us 30 euros per room as you have to deep clean the room, bring all your laundry down, clean the kitchen ware and empty all the bins into a bin store they don’t tell you about. Absolutely awful service and stinky attitudes from the staff. Never stay here.

Review 2025-05-08 10:50:09

Dear Ria,
Thank you for taking the time to share your feedback with us.

We sincerely apologise for the maintenance issues encountered during your stay and any inconvenience caused by the delayed resolution. Our team aims to address all requests promptly, and we will reinforce our processes to ensure such oversights do not recur.

Regarding the check-out procedures, we communicate cleaning expectations and bin storage locations through pre-arrival documentation sent to guests.

Your comments about staff interactions concern us deeply, as we strive to maintain professional and courteous service. This experience does not reflect our usual standards, and we will address this matter internally to ensure consistent quality in our guest relations.

We hope you might reconsider staying with us again to experience our commitment to improvement.
Best regards,

Pierre & Vacances Pas de La Casa Princesa

jose manuel ortin molina

There is 1 year on G_Google Google

5/5

Genial