Residence Andorra Bordes d'Envalira
€ 170
1 night from 29/03 to 30/03  
The price shown is per accommodation, for a Studio 4 people, from 29/03 to 30/03 . In France, the displayed prices do not include the tourist tax.

Customer reviews Andorra Bordes d'Envalira

4.1

Very good

570 reviews

5

48.8 %

4

33.9 %

3

7.5 %

2

3.2 %

1

6.7 %

zanas jezeris

il y a 1 month sur Google

1/5
I've been coming to Pierre&vacances El Tarter and Pierre & Vacances Andorra Bordes d’Envalira for 7 years, the last two years twice every year (January and February). Every time, the cleaner comes once a week to change the towels and change bed sheets. But this time, i wrote an email asking if anyone was coming to change. Reception to email me back the next day, and the cleaner is coming. But no one came to change bed sheets and the towels
Second, we moved in, and i see the kitchen extractor fan is not working. There is no light, no extractor fan. I been assured someone the next day is coming to fix that, but no one came or even gave an update!
Third the mattresses is super uncomfortable! I think no one change mattresses in that 8 years! About sofa bed is like hamak, if i need to sleep at the sofa bed i think better i sleep on the floor! And again, manager, i read rewievs and told that every time they look after or improve something but no one improves anything! The kitchen is dirty, the walls are dirty i don't think anyone cleaning apartaments, they just change sheets and towels.
The one bedroom room for € 1305 for 7 nights without cleaner, with a broken extractor fan, is not worth it. Im very disappointed with the service i got at 2024 February, and the room in Block B-42 has a nice view, but the sittingroom is too small to open the sofa bed! can't use balcony cos sofa-bed is blocking open the balcony!
P.S i told my issues about my apartment not one but 3 times:
1- first day about radiator at bathroom been hanging (next day is been fixed), and about extractor fan.
2- i emailed reception about duvets and towels- i got email someone coming next day - no one come.
3- email again next day and again no one come .
Review 2024-02-29 11:50:31

Dear Zanas,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Andorra Bordes d'Envalira.

We're delighted to hear that you enjoyed the view from Block B and acknowledge your loyalty in visiting us regularly over the past years.

We note your concerns regarding housekeeping and the kitchen extractor fan. Our usual processes include housekeeping changes for 7-day stays, and we regret any confusion or inconvenience you may have experienced. We're also looking into the matter of the extractor fan and appreciate you bringing this to our attention. Rest assured that we are committed to providing a comfortable and well-maintained environment for all our guests.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Claudia G., General Manager

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Gail Blissett

il y a 8 months sur Google

2/5
Stayed with my family at Andorra resort Dec. 22. Despite several requests i am still waiting on my €200 deposit it is now July '23.
Review 2023-07-04 14:50:54

Dear Gail,
First of all, thank you for choosing the Pierre & Vacances Andorra Bordes d’Envalira apartments to enjoy your stay in Andorra.

We would like to let you know that if we have not contacted you on the day of your departure, it is because we have found your apartment to be in the condition expected, and therefore, that same afternoon, your pre-authorization was automatically returned.

The incidence may come from the banks being in different countries and therefore this operation may take longer than usual. We have sent you the receipt in case you need to contact your bank.

We appreciate the trust placed in us and hope to welcome you again soon.
Receive a cordial greeting.

Claudia G., General Manager

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Joris Evers

il y a 1 year sur Google

4/5
Great apartments for a family ski week. Best part is the supermarket right across the street, super convenient. Other bonus: the friendly guys at SkiSet rentals downstairs and the free bus to Grau Roig and Peretol (wish we had know about that prior, since we prebooked kids lessons at Soldeu and couldn’t change the location :-( - but we took a public bus to Soldeu for €1,90 a person each way.) Apartments aren’t big and I wish they had a bunk bed in the second bedroom so the kids could use it, instead of a single bed. All together we had a great time though. Thanks for the City Sherpa (xerpa) tip we also had some great delivery meals.
Review 2023-02-27 07:51:08

Dear Joris,
We would like to thank you for this feedback about your experience at Pierre & Vacances Andorra Bordes d'Envalira.

We are pleased that our location was ideal for you.

However, we do have several types of rooms available and would be more than happy to help you choose the one that best suits your needs and preferences ahead of your next visit.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Claudia G., General Manager

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Basel Al Ashkar

il y a 1 year sur Google

1/5
The four bedroom apartments are a scam. Only one bedroom is for 2 people. The other bedroom for 2 is actually a bedroom for one where they shoved and extra bed, so there is no space to move your finger. And the bed is not comfortable.
Insulation really bad and reception in another building. Also for an apartment with 6-8 people you get 1 key.
The kitchen ware in the apartment is ver low quality, with glass chipping away and getting in your food.
Parking almost impossible to find in the street during the season.
The rooms are not so clean.
Review 2023-02-21 09:50:32

Dear Basel,
Thank you for this feedback about your recent stay at Pierre & Vacances Andorra Bordes d'Envalira.

We appreciate that you chose to stay with us, however, we are concerned to read that your stay did not meet all your expectations.

We are sorry that you were not satisfied with the size of your apartment and wish you had let us know at the time. The comfort of our guests is our top priority and we would have done our best to find you an alternative apartment, if available.

While we have tried to maximise the amount of space in our 4-bed apartments we have, nonetheless, taken note of your feedback for consideration.

Our team are more than happy to assist you with your parking needs prior to your stay, and we encourage guests to get in touch with us should you wish to book a space in our private parking facilities.

We have ensured to take note of your feedback and will be reviewing this with each concerned department as we continue to improve for our guests, thank you for bringing these issues to our attention.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Claudia G., General Manager

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Aksil J. H. Schneider

il y a 1 year sur Google

4/5
Pretty nice, with spacious rooms and good beds, and a kitchen fully equipped with a microwave, a coffee machine, and a water heater.
About a five minute drive away from a ski resort.
The view is also great.
Review 2023-02-10 09:50:46

Dear Aksil,
Thank you for this great feedback about your recent stay at Pierre & Vacances Andorra Bordes d'Envalira.

It's a delight to know you had a such a good experience in our hotel and that you enjoyed our location.

We are delighted that you were pleased with your accommodation and appreciated all the amenities. We aim to provide a memorable experience and are pleased that we were able to meet your expectations with the quality standards we deliver and the views your room afforded.

Please rest assured that we have noted your feedback and while we continuously maintain our establishments we appreciate your feedback, which assists us in highlighting areas for consideration in our future renovation programs.

It would be a pleasure to welcome you again.
Best regards,


Claudia G., General Manager

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