Very good
1349 reviews
barry macklin
There is 1 month on Google
Alper Babayoglu
There is 3 months on Google
Thank you for taking the time to share your detailed feedback following your stay at Pierre & Vacances, Alper.
We are sorry to read that several aspects of your experience did not meet your expectations. Your comments are important to us and help us improve our services.
We would like to clarify a few points to provide better context:
Pierre & Vacances is a tourist residence rather than a hotel. As such, daily hotel-style services such as regular room cleaning during the stay are not included. However, our reception team remains available throughout your stay and is always ready to assist with any requests or needs you may have.
Welcome amenities, including basic cleaning products, are provided upon arrival to help guests settle in comfortably during the first days of their stay.
We understand that apartment layout, size, and furnishing arrangements may not suit every guest’s expectations. Nevertheless, guest comfort is very important to us, and all apartment descriptions and sizes are clearly indicated in our booking and informational materials to help guests choose the accommodation that best fits their needs.
Regarding the swimming pool, we sincerely thank you for your observations. We have taken note of your comments and will share them with our technical and maintenance teams for further review and attention.
We appreciate your feedback, as it helps us continue improving the experience we offer.
The Pierre & Vacances Team
James Murphy
There is 1 year on Google