We sincerely apologize for the issues you experienced during your stay.

It's disheartening to hear about the cleanliness issues in your room and the outdated facilities. This is certainly not the standard we aim to uphold. We will be addressing these concerns with our housekeeping and maintenance teams immediately to ensure improvements are made.

We also apologize for the inconvenience with the TV and WiFi. We understand how important these amenities are and will work on ensuring they are reliable for future guests.

While we're glad you enjoyed the beautiful surroundings, we regret that the hotel did not meet your expectations. We appreciate your feedback as it helps us to improve our services and facilities.

We hope you will consider giving us another chance in the future to provide you with a better experience.

The Pierre & Vacances team