Stayed for 4 days, 3 nights
Couple

Really love the area, it’s located in a quiet area of Binibeca. It’s a very silent peaceful place, adults only ??

Rooms are HUGE, we got the Junior suite with the balcony. Bathrooms are massive, but the shower could be better in terms of water pressure, temperature consistency and the water control as it floods out. The kitchen is too small if you wanna do a lot of cooking. They also don’t provide spatulas for cooking, very limited kitchen facilities they can provide. Soundproofing is 10/10.

Buffet selection is surprisingly great, lots to choose from, seating and layout is great.

Cleaners aren’t very respectful and friendly. Front desk staff are friendly and helpful.

Surrounding areas are good, nice place for walks. Supermarket and restaurants nearby.

Great hotel and location. I’m not sure what the reviews raiding staff are about. The staff couldn’t do enough to help you and we had a small issue with our first room so we moved with no issue at all. Hotel is super clean and rooms are huge. Lovely pool areas. Only small thing o would recommend is some areas like outside doors to patio area needs some tlc like sanding down and the decking around the cove in front of rooms need securing.

This was the sixth occasion we have stayed at this hotel over the past 10 years. I base this review on "value for money" and I couldn't fault it.
Check in was smooth and good information was communicated to us.
We stayed in Room 30 at the far end of the hotel which was the perfect place to watch the sun set
The room was comfortable, clean and had a small kitchenette. The Bed is the biggest we have ever slept in !! If there was a negative I would say a kettle would be better than a coffee pod machine. Breakfast was excellent with plenty on offer.
All the Staff were friendly and professional.
The location.....wonderful.
Check out is at noon which is another positive.
We will return in future years for another peaceful relaxing holiday.

The first room we were allocated was nice, next to the pool and restaurant however had a distinct smell of sewage, we complained about this and asked to move and the staff were unbelievably rude to us and made this incredibly hard work. After this we were moved to a much worse room, tiny tiny kitchen, no pans or cooking appliance, and no view.

Then when I had a shower the whole bathroom and the floor in the living room leaked ruining my partners bags which were on the floor in the lounge.

When we complained about this the staff were again terribly rude.

All in all much much better hotels for the same price range in Binibeca.

For example we stayed in Hotel Calallonga the week before and that was amazing, beautiful hotel with very friendly and helpful staff and all round much better service - stay there instead!!

WARNING: THIS SHOULD NOT BE A 4-STAR HOTEL. It’s a 2/3-star hotel with a great view that looks good in photos.

I’ll start with the worst part: our room had a NON-ADVERTISED public walkway right in front of it. By NON-ADVERTISED I mean the hotel NEVER informed us or publicly mentioned that guests would have to tolerate being exposed to the public just 1 meter outside their rooms. During golden hour, dozens of tourists passed by, often making noise and sometimes looking inside the rooms. The curtains didn’t provide adequate privacy; from outside, you could see into the bathroom. If the blackout wasn’t closed, someone could see you in the afternoon. THIS IS OUTRAGEOUS! Hotel security was nonexistent: I was at the pool when I saw a non-guest family with kids sitting next to me, taking pictures, and making noise.

We spent 4 nights at this hotel during summer and were really disappointed upon arrival. The advertised information does not match the quality of the services, the premises, or the room conditions.

Positive side: the staff is friendly and willing to find solutions. When we found our bedroom didn’t have the view we expected (and paid for), they quickly offered a new one with a sea view. This attitude was consistent across all interactions, though the service at the Hotel Restaurant was expensive for the quality provided.

The hotel view is incredible. You can see Binibequer Vell town throughout the day in all its colors. Though the view may vary by room, 2 of the 3 pools have a fantastic view of this landmark. The external corridors also keep you in touch with the atmosphere.

However, there is much room for improvement, especially regarding the facilities, maintenance, services, and room equipment:

Room construction and decoration were rustic. The furniture looked cheap (like melamine faced chipboard) and old (several pieces were broken with sharp edges; I injured myself twice). The walls had rough paint patches. Many metallic details in the bathroom were rusted.
Rooms were poorly equipped. For a 4-star with a kitchen, I expected more appliances (like a water boiler, more dishes, cutlery, and a dishcloth) and basics like salt or dish soap.
No minibar or place to get groceries. No tea, just 2 coffee capsules and 2 bottles of water. No room service.
Rooms weren’t completely cleaned. Both had sand inside, and the bathroom floor seemed to have red dust. Even the new towels had spots as if not cleaned properly.
Cleaning was inadequate. They quickly cleaned the bathroom, made the bed, and changed towels. One day, I found my shirt thrown over my suitcase wheels. They didn’t clean the kitchen, which was difficult for me without cleaning products. On the last day, I only asked for towels because they came very late when we were having a snack, and the staff told me they were running out of large towels.
The pool needs maintenance or at least a new layer of paint. Worn paint at the bottom was visible, with “little pieces” floating in the pool.
The hotel restaurant was very expensive for the kind of food and service offered.
The morning buffet was good, though the coffee was low quality. When leaving, we asked if breakfast to-go was possible. The receptionist, who was friendly, opened the diner and showed us dishes covered with cling film (salami, cheese, a banana, and bread).

Finally, they told us check-in is from 14 to 16! Although we arrived at 14:30, and got our room fast after they mentioned the “official” check-in time, I feel that 16h is abusive, even 15h is a lot.

Overall, this hotel feels like it was built for something else and isn’t being used to its best potential. This hotel needs a complete makeover, more maintenance, a new reception hall, and full staff training on hotel quality standards.