Dear Georgina,
Thank you for taking the time to review your stay.

We're delighted our team made you feel welcome and that our location served you well for exploring Andalusia's treasures.

It's wonderful you enjoyed convenient access to Gibraltar and picturesque destinations like Ronda. Our team takes pride in helping guests discover the region's hidden gems through day excursions.

We hope to see you again on many more occasions.
Best wishes,

General Manager

Dear Guest,
Thank you for sharing your comprehensive review following your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted to hear your family enjoyed our swimming facilities and that our lifeguard's professionalism made such a positive impression during your child's incident. Our multilingual team always strives to provide compassionate care in these situations.

That said, we sincerely regret that some aspects of your experience fell short of expectations. While loungers are available first-come-first-served, we acknowledge demand can outpace supply during peak periods. Regarding apartment cleanliness, we maintain scheduled housekeeping every 4 days but remain available for interim requests.

On a positive note, we're glad our scenic location overlooking Gibraltar's rock contributed to your enjoyment. Many families appreciate how our village combines natural beauty with convenient access to Costa del Sol's attractions.

We look forward to welcoming you back on a future occasion.
Best wishes,

General Manager

Dear Aurélien,
Thank you for choosing to stay with us and for sharing your review.

We are delighted our team members left a positive impression through their kindness and efficiency during your stay.

Your appreciation for the transparent pricing and functional accommodations truly motivates us to maintain these standards.

That said, we sincerely regret some areas requiring attention affected your experience. While we perform regular upkeep, we acknowledge your observations and will factor them into our maintenance planning.

Finally, we hope our village's privileged Costa del Sol location near Gibraltar offered enjoyable moments between relaxation and exploration.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

General Manager

Dear Katherine,
Thank you for taking the time to review your stay.

It is so wonderful that you had such a memorable time at Pierre & Vacances Terrazas Costa del Sol. Our staff are happy to know that the comfortable apartments, attentive service, refreshing drinks and stunning surroundings contributed to your relaxing stay.

We hope you could cool off from the warm sunshine with a dip in the village’s infinity pool, where you can enjoy fantastic panoramic views of the Mediterranean Sea and the impressive Rock of Gibraltar.

We hope to see you again on many more occasions.
Best wishes,

General Manager

Dear Sir,

We are sorry that your stay did not meet your expectations.

Indeed, we are located in a natural setting by the sea, and sometimes our guests may be bothered by ants. We do everything possible to minimise any inconvenience. However, we would like to clarify that we do not have bed bugs.

Furthermore, we would like to remind you that holiday residences offer different services from hotels. As indicated on our website, end-of-stay cleaning is included, and towels and linens are changed every 5 days. Should this have been neglected, we will take the necessary steps.

We hope to welcome you back in the future for an improved experience.
Kind regards,

General Manager