Dear Zakiyya,
Thank you for this lovely review.

We are delighted that your experience at Pierre & Vacances Terrazas Costa del Sol was enjoyable.

It brings us great satisfaction to know that you savored our culinary offerings, with both our breakfast selections and dining options meeting your dietary requirements.

However, we sincerely apologize for any inconvenience regarding the walking distances within our establishment.

Finally, we are thrilled that you were impressed by our aquatic facilities and the breathtaking panoramic vistas from our resort.



We look forward to welcoming you back.

Dear Mauro,
We sincerely thank you for your review.

Your wonderful experience at Pierre & Vacances Terrazas Costa del Sol fills us with pride.

We are pleased that you found our accommodation to be an excellent value, offering the perfect blend of comfort and convenience for your stay.

We look forward to serving you again in the future.
Best regards,

E.Ecija, General Manager

Dear Guest,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are very sorry that your arrival experience did not meet the level of comfort and assistance you expected, especially after a long international journey with your young children. Our reception operates 24 hours during the high season; however, during certain periods, including the one of your stay, the reception is open for 8 hours daily from 10:00am to 2:00pm and 5:00pm to 9:00pm. This schedule is communicated to our travel partners and guests beforehand.

We understand how challenging it must have been to wait outside the village late at night without immediate support. Our property team regrets not being able to assist you at that time. Moreover, we acknowledge the difficulty this caused your family and the lack of assistance you felt from the travel company.

Your comments about the absence of support and the distress caused are taken seriously, and we extend our sincere apologies for the inconvenience experienced during your arrival. We appreciate the importance of a warm welcome, especially for families arriving late, and regret that we could not provide this on your visit.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

General Manager

Dear Guest,

We are delighted that you enjoyed the village's tranquil atmosphere, spacious accommodations, and the range of services available during your Easter holiday stay with friends and their children. It is great to hear that you found our village to be an ideal place for relaxation even when all services were operational.

We look forward to welcoming you back.

E.Ecija, General Manager

Dear Guest,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are pleased that you found our location convenient for exploring local attractions like Gibraltar and Marbella, and that our pool facilities added to your enjoyment during your stay.

However, we regret to hear that certain aspects of your visit did not meet expectations. We understand that a comfortable bed is essential for a restful night, and we apologize if our accommodations were not to your satisfaction. Additionally, we are sorry that the sunbeds did not provide the comfort you anticipated. Regarding the main pool's availability, please note that maintenance is essential for ensuring the highest standards of safety and enjoyment, although we regret any inconvenience this may have caused during your visit.

Finally, we are delighted that you appreciated the overall atmosphere of our holiday village for your week's break. Despite the challenges of the remote location, we hope the tranquility and leisure facilities provided a relaxing getaway.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

E.Ecija, General Manager