Customer reviews Terrazas Costa del Sol

3.8

Good

2100 reviews

39.5 %

28.4 %

15.8 %

5.8 %

10.5 %

Alberto Meléndez

il y a 5 days sur G_Google Google

2/5

Our room smelled like sewage, we're missing some bed clothing and pool was extremely crowded. No room to put our things or sit. Too many apartments for too small of a pool. View was nice though. Access only with car and the charge €5 per night for parking.

Kiz Monk

il y a 1 week sur G_Google Google

5/5

I stayed here in September 2018 and I can honestly say that this place is absolutely beautiful & the staff here are amazing!! They went out of their way to help me , my mum and my Nan throughout our stay, the receptionists were more than happy to ring for taxis for us when we wanted to go out for the day.
Also the staff at the poolside bar were incredible, especially a lady called Idalmis who took the time to make sure we were all okay and enjoying ourselves as she see that I got really upset the first night we arrived because I suffer from severe anxiety. I’d also like to say how grateful I am for the team for caring so much for my disabled nan and making sure that she had a comfortable stay , she had a lovely holiday which was helped by the kindness of everyone here

Review 2024-07-19 07:58:17

Dear Kiz,
Thank you for this great feedback about your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are truly heartened to hear about your remarkable stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you appreciated the stunning setting of our holiday village, the compassionate assistance from our reception team, and the attentive service at our poolside bar - especially by Idalmis. It is wonderful to know that the care provided for your family, including your Nan, contributed to a comfortable and enjoyable holiday for all.

We look forward to welcoming you back.
Kind regards,

E.Ecija, General Manager

Daniel Reineke

il y a 2 weeks sur G_Google Google

4/5

Beautiful views

Review 2024-07-07 09:51:42

Dear Daniel,
Thank you for this great feedback about your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you enjoyed the beautiful views, offering a picturesque perspective of the surrounding landscape, which includes a family-friendly village on the Costa del Sol, overlooking the rock of Gibraltar.

We look forward to welcoming you back.
Kind regards,

E.Ecija, General Manager

f ff

il y a 1 month sur G_Google Google

1/5

The worst hotels I've been to. The bathroom smelled awful all the time. They never once cleaned the rooms. They never changed bed sheets. There were not a single soap in the bathroom. Everything was empty. If we needed towels or toilet paper we had to ask for it every single time. The people worked in the reception always looked confused and had an attitude. The pool water was ice cold, buffe food looked dry. The location was not good either. You had to pay 5 euros every day for parking and sometimes the parking places were all taken. We got accused for having eaten breakfast there and they wanted us to pay until the restaurant chef said it wasn't us. Ridiculous!

Review 2024-06-30 10:24:39

Dear Guest
Thank you for sharing your opinion after your recent stay.

We are sorry that your stay did not fully meet your expectations. Concerning the smell you encountered, we strive to maintain the highest standards of cleanliness and regret any lapse in our service. We acknowledge your comments regarding our housekeeping; please note that our policy includes room cleaning every 4th day for stays of a week or more and additional cleaning services can be requested. We understand the importance of having basic amenities like soap and we regret this oversight.

Moreover, our reception team is trained to provide professional and courteous service, and we regret that we did not convey this during your visit. We also apologize for any inconvenience caused by the temperature of the pool and the perceived quality of the buffet food; we aim to provide a comfortable and enjoyable dining experience for all our guests.

Additionally, we recognize the frustration regarding parking fees and availability, and we are constantly working to improve our parking management. The misunderstanding at the breakfast service was unfortunate, and we sincerely apologize for any distress caused.

We hope that you will return for an improved stay in the future.
Best wishes,

General Manager

Ashleigh

il y a 1 month sur G_Google Google

1/5

dirty with insects everywhere and they don’t return your deposit.

Review 2024-06-20 10:51:14

Dear Ashleigh,
Thank you for sharing your opinion after your recent stay.

We are concerned to read about this experience. While we strive to maintain the highest standards of comfort and cleanliness, we acknowledge that our setting can occasionally present challenges and we have a rigorous treatment schedule in place to manage this.

Regarding the deposit, we understand the importance of timely refunds. While we are working on improving our processes, sometimes delays can occur due to banking procedures. We ensure that all information regarding deposits and refunds is available on our website for transparency and guest convenience.

We hope to have the opportunity to better serve you in the future.
Warm regards,

General Manager