Customer reviews Terrazas Costa del Sol

3.8

Good

1906 reviews

38.9 %

28.8 %

16.2 %

5.8 %

10.4 %

Christina Schorn Winch

il y a 4 days sur G_Google Google

3/5

We booked a 'fully equipped' self catering apartment. There was no toaster, no kettle, no egg flip and we had to ask for these items. The apartment was not very clean nor was it well maintained, the fridge was in a bad state with broken shelves and rust inside, cupboard doors were off the hinges. TV did not work and had to be exchanged. No cleaning service during our 10 day stay. We had to dispose of our rubbish ourselves. Toilet paper was not replenished, we had to go and buy more. WiFi and aircon worked well. Dishwash items were provided as well as shampoo and body wash. Towels were replaced 3 times in 10 days. The pool area was very nice with sun loungers, a bar and great views.

Alex P

il y a 5 days sur G_Google Google

5/5

We stayed in the Sevilla building.Rooms are clean and kitchen was clean as well. They are a one bedroom flat with self catering ( if you choose to have it this way) like us. We wanted the culinary experience and we weren't planning to only eat here. You will need a rental car to get to nearby cities or if you don't drive, Uber is the best option and very cheap. If you're planning to only stay at the hotel, food is really good. Buget for breakfast and dinner, throughout the day they serve other food as well at the chiringuito near the pool. They have all sorts of activities throughout the day and at night, for both children and adults

Review 2023-09-24 12:51:02

Dear Alex,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted to hear that you found our rooms and kitchen clean and well-equipped for your self-catering needs. It's great to know that you enjoyed the culinary experience both within our village and in the nearby cities. We appreciate your recommendation for having a rental car or using Uber for exploring the surrounding areas.

We're glad to know that you enjoyed the food at our chiringuito near the pool and the various activities offered for both children and adults. It's important to us that our guests have a memorable and enjoyable stay. We continuously strive to maintain a high standard of cleanliness and comfort in our apartments, and we're pleased that this was reflected in your experience.

Best regards,

E.Ecija, General Manager

lc 20

il y a 5 days sur G_Google Google

5/5

Just returned and had a wonderful holiday. Staff were lovely and always willing to help. Entertainment staff really go above and beyond encouraging you to join in with games and put on wonderful performances grease and abba were great, the resort had a good variety of entertainment each night. We didn't eat in the restraunt but bar food was lovely good choice and reasonable priced drinks are reasonably priced. Mini Market good priced and had a few bits but would recommend visiting sabenaillas for shopping from mercandona or carriefor.Pools are lovely and well maintained as the rooms too with beautiful views . WiFi is good and no issues especially having 2 teenagers. There is a 200 euro deposit to pay and this can be paid by card or cash I paid cash and got back when leaving which is understandably for the room you get. Housekeepers would knock every few days and ask if we needed more towels. I thought the welcome pack in the room was a great touch with cleaning supplies . room was lovely and having a dishwasher was really helpful. Plenty of utensils to cook with. Yes the resort is a bit out of the way you can walk to a beach but steep hills, the reception called us a taxi and going to the marina was about 13 euro each way which Is quite cheap and from the marina you can walk along to sebanillas 5minutes along the road estapona is also nice to visit and taxi is about 35 euro each way makes a good day out. Definitely would recommend and would visit again beautiful resort.

Joshua Lucking

il y a 1 week sur G_Google Google

4/5

Amazing place with a great view, amazing staff, although the food isn't great.

Review 2023-09-20 08:55:16

Dear Joshua,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are thrilled to hear that you enjoyed the amazing view and found our staff to be exceptional. Our team works hard to ensure that our guests have a memorable stay, and your kind words are greatly appreciated.

We apologize for the disappointment you experienced with the food. We strive to offer a variety of dining options at our on-site restaurants, and we understand the importance of satisfying meals during your vacation. We will take your feedback into consideration as we continue to improve our culinary offerings.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

E.Ecija, General Manager

WackyWolf05

il y a 2 weeks sur G_Google Google

4/5

Absolutely lovely hotel, rooms are very spacious, and well kept, the pool is massive however the lack of sunbeds made us resort to lying on the floor with a towel which is the last thing you would want to do on a holiday, but sometimes managed to get a sunbed. We arrived without a car and ended up spending more than 200 euros on ubers, the hotel website should specify that you would really need a car to stay here as it is very secluded and leaves no walking routes as is near a busy main road. Food was quite expensive, not much choice for picky eaters and drinks are reasonably priced. Other than that, still had a good holiday, just a shame on the location.

Review 2023-09-10 08:51:27

Dear Guest,
We would like to thank you for this feedback about your experience at Pierre & Vacances Terrazas Costa del Sol.

We are delighted to hear that you found our hotel lovely and appreciated the spacious, well-kept rooms. It's great to know that you enjoyed our massive pool as well. However, we understand your concerns regarding the availability of sunbeds and will take this into consideration for future improvements.

We apologize for any inconvenience caused by the location of our holiday village and the transportation costs you incurred. For future reference, we do offer on-site parking options for guests who choose to rent a car during their stay. Regarding the food options, we have several restaurants on-site catering to various tastes, and we also offer a mini-market for additional convenience. We appreciate your feedback and will work on enhancing our offerings to cater to a wider range of preferences.

Once again, thank you for your valuable feedback, and we are glad that you still had a good holiday despite the mentioned concerns.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

E.Ecija, General Manager