Last minutes: already booked by 4 people since yesterday

Holiday Village Terrazas Costa del Sol
€ 933
7 nights from 26/06 to 03/07

Customer reviews Terrazas Costa del Sol

3.8

Good

2039 reviews

5

39.4 %

4

28.5 %

3

15.7 %

2

5.9 %

1

10.4 %

Ashleigh

il y a 1 week sur Google

1/5
dirty with insects everywhere and they don’t return your deposit.
Review 2024-06-20 10:51:14

Dear Ashleigh,
Thank you for sharing your opinion after your recent stay.

We are concerned to read about this experience. While we strive to maintain the highest standards of comfort and cleanliness, we acknowledge that our setting can occasionally present challenges and we have a rigorous treatment schedule in place to manage this.

Regarding the deposit, we understand the importance of timely refunds. While we are working on improving our processes, sometimes delays can occur due to banking procedures. We ensure that all information regarding deposits and refunds is available on our website for transparency and guest convenience.

We hope to have the opportunity to better serve you in the future.
Warm regards,

General Manager

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Anissa Jones

il y a 1 week sur Google

1/5
The staff are extremely rude. The place was dirty and there was an ant infestation. All the Antwerp broken. DO NOT BOOK
Review 2024-06-19 08:54:44

Dear Anissa
Thank you for sharing your opinion after your recent stay.

We are deeply saddened to learn about the issues you encountered during your stay. Our team is committed to providing a welcoming and comfortable environment for all our guests and it is disheartening to hear that we may not have met these standards on this occasion. Please rest assured that this matter will be reviewed internally.

Additionally, we take pride in the cleanliness and upkeep of our accommodations and we regret if this was not evident in your experience. We have rigorous cleaning and maintenance schedules in place and will review our procedures with our team members.

Regarding your comments on pest control, though our village is situated in a natural setting where such challenges can sometimes challenges arise, we provide constant treatments and strive to ensure that these incidents are dealt with promptly and efficiently.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

General Manager

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Ruty Cab9

il y a 1 week sur Google

5/5
Great buffet. Reception staff was a little but distracted. However, other staff was great. Great views. A lot of walking from rooms to restaurant.
Review 2024-06-13 19:51:31

Dear Ruty,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are thrilled that you enjoyed the great buffet and found the views to be remarkable. Our team takes pride in offering a variety of dining options and ensuring that our guests can appreciate the stunning scenery of the Costa del Sol.

We regret to hear that there were moments when our reception staff appeared distracted. We are committed to providing attentive and professional service, and we will continue to emphasize the importance of this with our team.

We understand that navigating our extensive village can require a bit of a walk, and we hope that the beauty of the surroundings made it a pleasant experience. We appreciate your kind words about our dedicated staff, who strive to make every guest's stay enjoyable.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,


E.Ecija, General Manager

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R5nutta Boost

il y a 2 weeks sur Google

1/5
Pros - room was quite large , bed comfy and air con worked . Thats about it . Oh and location to Gibraltar but need car .
Cons - very poor customer service - we didnt have a bottle opener - told to go to bar with our bottles to open ! No hairdryer , missing utensils from kitchen , they never answer phone at reception so have to walk there and the staff are never happy to help .
Only allowed 1 toilet roll a day , good luck if staying with kids !! They clean the room and change towels every 5 days - but only if you ring and remind them !!
No oven in apartment , only microwave so cooking is a challenge .
The Balconies have gaps on the wall tops so when your neighbour is smoking every half hour it comes over and into your apartment which isnt nice . Some days were so noisy , someone had a karaoke and were singing really badly all night , teenagers were jumping the fence and jumping into the pool at midnight , no security to be seen !
Extra charges for everything , parking inside the place , a safe if u want it etc etc . No where to walk to , need car . Avoid unless really cheap and you have a car .
Review 2024-06-11 09:52:13

Dear Nutta,
Thank you for your feedback regarding your stay.

We are pleased to hear that you found the room spacious and the bed comfortable and that the air conditioning system was to your satisfaction. It is also gratifying to know our proximity to Gibraltar was convenient for your travels.

Our team strives to provide a complete and comfortable experience and we apologise if this was not met in your case. We take note of your feedback regarding the responsiveness of our reception and the demeanor of our team and will use this as we reinforce our training on offering attentive and friendly service at all times. Concerning kitchen utensils, we try to offer the amenities most commonly requested by our guests and appreciate your suggestions. We also offer a variety of accommodation options with different cooking facilities to cater to our guests' needs.

Furthermore, we understand that the frequency of room cleaning is an important aspect of a comfortable stay and we apologise if there was any confusion regarding our housekeeping schedule, which is designed to provide service every fourth day. We are sorry for any inconvenience you experienced with privacy and if you were disturbed by other guests; we are continuously working on ensuring a peaceful and private environment for all our guests.

Moreover, we aim to ensure all services and facilities, including the necessity of a car due to our tranquil location, are clearly communicated to our guests and we will continue to work towards making our guests' experiences as pleasant as possible. We are committed to providing a relaxing and enjoyable environment for all our guests and take your comments seriously.

We hope to welcome you back in the future for an improved experience.
Kind regards,

General Manager

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Neli Nae

il y a 2 weeks sur Google

1/5
I was in holiday with my family, travelling from UK
Just few members of the staff are speaking English the rest of them only Spanish, I speak in English they reply back in them language. I was ask few times for the clean towels but need to insist to get some clean. I paid €200 secured deposit for the room and they said I will get back next day after I make check out after many attempts no one responds to phone call I give to reception. I will not recomand at all . This hotel have not beautiful view everywhere depending where you are located. Very disappointed because was first time I visited Spain
Review 2024-06-11 09:51:32

Dear Neli
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Terrazas Costa del Sol

We take pride in our multilingual team, and while many members do speak English, we are sorry to hear that you encountered communication difficulties. Our colleagues are always eager to assist guests to the best of their ability.

We apologize for any inconvenience you may have experienced with housekeeping. Our policy ensures that clean towels are provided upon request, and we regret if there was any delay in fulfilling this service for you.

Regarding the security deposit, we understand the importance of a prompt return post-checkout. While our process with bank preauthorizations typically runs smoothly, we acknowledge that delays can occur, particularly with international banking procedures. We are committed to reviewing our processes to prevent such occurrences in the future.

We regret to hear that the view from your accommodation did not meet your expectations. Our village offers a variety of vistas, and we hope that guests find the views delightful, though we understand that this is subjective and can vary based on location within the village.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

General Manager

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