Customer reviews Terrazas Costa del Sol

3.8

Good

2617 reviews

38.3 %

28.6 %

15.1 %

6.2 %

11.7 %

Most recentOldestTop ratingsLowest grades

Reza Salamat

There is 1 week on G_Google Google

3/5

We arrived end of March .poor service, construction every where mainanance next door. There is charges 5 euros for parking your car whereas out side free street parking , you may need to walj long destance to park outside! No cleaning service .once a week !hot water limitation.
Next user should wait 4 hours for bath if need hot water.
Reception asked for 200 Euros as deposite and hold it for whole stay.
Reception people are helpful providing new kettle as it existing one was so dirty.
Also we requsted a toster.
Before 27th of March , is wennter season and reception is closed after 9 pm till morning and main gate is closed

Review 2026-04-12 15:10:32

Dear Reza Salamat,
We would like to thank you for this feedback about your experience at Pierre & Vacances Terrazas Costa del Sol.

We are pleased our reception team promptly assisted with replacing the kitchen appliance and addressing your additional requests during your visit.

Still, we sincerely regret that several aspects of your experience fell short of your expectations. Our cleaning schedule during winter seasons aims to balance guest comfort with operational efficiency, and we acknowledge the inconvenience caused by limited hot water availability in certain periods. The deposit process is standard practice to ensure accommodation conditions for all guests, though we understand the importance of clearer communication beforehand.

Nonetheless, we value your recognition of our team's efforts to enhance your comfort, and we hope the swift resolution of appliance concerns contributed positively to your stay.

We sincerely hope we may have the pleasure of welcoming you back.
Kind regards,

E.Ecija, General Manager

Real Restaurant Inspector

There is 1 month on G_Google Google

1/5

Why do none of the telephone numbers work for owners to book and purchase further units?

Review 2026-03-09 10:11:31

Dear Guest,
Thank you for taking the time to share your feedback with us.

We regret that you experienced difficulty reaching us by telephone to discuss ownership matters. Our team is committed to assisting all owners with their enquiries, and we apologise for any challenges you faced in trying to contact us. You are always welcome to communicate with our reception staff or through our online channels if you need immediate assistance, as we want your experience to be as smooth as possible.

We hope to hear from you soon.
Best regards,

E.Ecija, General Manager

Niloufar Rezapour

There is 3 months on G_Google Google

2/5

We stayed in this apartment expecting the heating system to work properly, but after several days it still hasn’t been fixed. The receptionist was very kind and tried to help, but unfortunately the technician did not fulfill his responsibilities. We were told once that it’s due to Christmas, another time that it would be handled over the weekend, yet during our holiday we are still feeling cold and freezing. We hope the management resolves this issue promptly so future guests don’t face the same problem.

Review 2026-02-12 12:13:13

Dear Niloufar,
Thank you for taking the time to share your feedback with us.

We are glad to hear that our reception staff provided kind and helpful assistance during your stay.

However, we sincerely apologize that your experience fell short in some areas. Our maintenance protocols require prompt resolution of such matters, and we are addressing this internally to prevent future occurrences. While seasonal periods can occasionally impact response times, we strive to maintain consistent service standards to ensure guest comfort.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

E.Ecija, General Manager

gheorghe ionutcatalin

There is 3 months on G_Google Google

5/5

Very big rooms and clean, brilliant location overseeing the water front

Review 2026-02-10 21:13:10

Dear Gheorghe,
Thank you for your kind review.

We are thrilled that your stay at Pierre & Vacances Terrazas Costa del Sol left such a positive impression.

It’s great to hear you appreciated the generous space and upkeep of your apartment. Our team takes pride in maintaining a welcoming environment, and your kind words about the panoramic waterfront views truly highlight what makes our location special.

We look forward to welcoming you back.
Kind regards,

General Manager

Ibrahim Elbouqi

There is 5 months on G_Google Google

5/5

Genial

Review 2026-02-10 21:13:15

Dear Ibrahim,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are thrilled to hear you had such a brilliant stay with us. Your satisfaction is our greatest reward.

We hope you enjoyed the unique water park and artificial beach, highlights that make our village a special getaway on the Costa del Sol.

We look forward to welcoming you back on a future stay.
Best regards,

General Manager