Customer reviews Terrazas Costa del Sol

3.8

Good

2192 reviews

39.1 %

28.5 %

15.6 %

6.1 %

10.7 %

michael finch

il y a 1 week sur G_Google Google

1/5

Thief's!! I left my wedding ring which was also my grandfather's in my bathroom beside the sink as I was going to the pool with my family and didn't want to lose it!! on my return I saw cleaners hovering outside my apartment and I went in my ring was gone!!! I informed reception and a lady who spoke English said she would contact head of cleaning and check all key cards of who has entered and I said I would return next morning when I did the lady hid and sent a man out who also spoke English and he was rude and obnoxious and just gave me the impression that they did there investigation and found out I was rite and tried covering it up absolutely disgraceful completely ruined the whole holiday on my second day and I've still 2 more to go avoid this place or save your valuables no cameras or nothing for me to prove any of this!!!

Ireland from the sky

il y a 1 week sur G_Google Google

1/5

Oh my where so I start? Ants everywhere in the kitchen, Broken Aircon, rooms falling apart (doors, hinges, locks) run down paint work. Deposit for everything including safety deposit box and take note of how bad the room is because your deposit could end up paying for their incompetence. No courtesy for any problems. Total lack of communication. They just don't care.

Review 2024-08-27 10:52:55

Dear Guest,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Terrazas Costa del Sol

We are sorry to hear that your stay at Pierre & Vacances Terrazas Costa del Sol did not live up to your expectations. We understand how disheartening it can be to encounter issues during your vacation, and we extend our sincerest apologies for the inconveniences you faced.

Concerning the presence of ants in the kitchen, we would like to explain that although consistent treatments are carried out, due to our natural environment, complete eradication can be challenging. Nonetheless, we are always seeking ways to improve our pest control measures. Regarding the air conditioning system, we had a failure on the 09/08/2022 which has been addressed, but we regret if this impacted the comfort of your stay. We also apologize for the wear you observed in the room, including the paintwork and fixtures. Regular maintenance is a priority for us, and we will certainly address these issues.

Regarding the deposit for the safety deposit box and other amenities, we aim for full transparency and regret any oversight in communicating these requirements. We are currently reviewing our processes to ensure that all guests are fully informed upon arrival. In the event of any delay in the return of deposits, we understand the frustration this may cause and are looking into ways to expedite this process with the banks. Rest assured that guest satisfaction is paramount, and we will follow up on this with our team.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

General Manager

Peter Harrop

il y a 2 weeks sur G_Google Google

4/5

Overall very clean, didn’t eat on site, could do with more facilities like another pool, and shop being open more hours, but very good

Review 2024-08-26 07:57:45

Dear Peter,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you found our holiday village to be very clean. Our team works diligently to ensure that our accommodations are well-maintained and inviting for all our guests.

Nonetheless, we understand your concerns regarding the need for additional facilities and extended shop hours. While we strive to provide excellent amenities, we acknowledge that there is always room for improvement. Your feedback is invaluable, and we are actively considering ways to enhance our guest experience, including the possibility of extending the shop hours and evaluating our pool facilities.

We hope you were able to appreciate the beautiful surroundings of the Costa del Sol, our proximity to the beach, and the various activities and excursions available in the local area. Our goal is for our guests to have a memorable and enjoyable stay, with plenty of opportunities to explore and relax.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

E.Ecija, General Manager

Jake Bower

il y a 3 weeks sur G_Google Google

2/5

Average rooms, lovely views and nice location. Need a car to get about.

Review 2024-08-16 11:51:51

Dear Jake,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are pleased that you enjoyed the lovely views and the nice location of our holiday village. Our prime position overlooking the rock of Gibraltar offers guests a unique perspective and a memorable stay. It's wonderful to know that these aspects of your visit left a positive impression.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

General Manager

Finn van Rijn

il y a 4 weeks sur G_Google Google

2/5

At the beginning of our stay, everything went well and our holiday was great.

But on the 3rd night, I woke up to a stinging sensation on my legs, felt like being poked by a needle. There are some sort of bed bugs in the beds. When we informed the person at the reception, he told us that some technician would come by. Which happened, after about an hour a worker came by and sprayed poison everywhere in the room with us still being in it.

Furthermore, the pools are overcrowded, with everyone fighting for a pool bed. The adult pool is crowded with kids and nobody doing anything about it.

The water fountains are not even working anymore, together with the vending machines. They only work with coins. *But I haven't tried that.
The shower is almost falling apart, and the air conditioning looks like it has never been cleaned whatsoever.

During the week that we stayed at this hotel, it was not cleaned once.

Walking to the beach is not possible, and it will take you over 25 minutes on a steep hill.

Overall, just avoid this place. It is not worth your money, and the whole hotel is in desperate need for renovation and cleaning. Also, our complaints have not been taken seriously. When you visit a hotel and there are bed bugs, you would expect a thorough cleaning of the room, not just a guy to spray poison on the sheets where you have to sleep with again tonight.

ALSO
The general manager is only responding on Google Maps reviews with messages written by ChatGPT (According to GPTZero but I know for sure). How low effort can you be to not even write personalised comments.

Review 2024-08-12 16:54:11

Dear Finn,
We are grateful for your feedback.

We are pleased that you enjoyed your stay with us initially.

We apologize for your stay not meeting all your expectations. We are sorry to hear about your discomfort regarding the presence of insects in your accommodation. While we conduct regular treatments to manage pests, being in a natural environment can sometimes present challenges, we assure you that bedbugs are not present.

Additionally, we understand your concerns regarding the overcrowding at the pools. Our facilities can become busy during peak times, and we appreciate your understanding.

Regarding the condition of the shower and the cleanliness of the air conditioning, we strive to maintain high standards, and we regret that these aspects did not meet your expectations.

We take your comments very seriously as we strive to ensure a pleasant stay for every guest.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

General Manager