Nice place. Doesn’t quiet feel like a 4 star hotel. The views from the room and balcony were pretty good. I don’t like that you have to pay extra to use the safe in the room. The room was modern, clean and of good quality. Breakfast was included: A great selection of hot and cold food yes. They should really improve a couple of things though ( the juices are bad and even watery- why not natural juices). The coffee from the machines is not good aside from the fact that all options seem to result in added sweetener or sugar. There is no musli, porridge or granola just cornflakes like cereals. The yoghurt is a bit strange also. However overall the place is pretty good.
Review 2022-10-13 08:50:18
Dear Guest,
Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.
We are pleased that you enjoyed the view from your room, However, we regret that our dining options weren't ideal for you. We have shared this information with our culinary team to look at adding more vegan options to the menu, we apologise for the inconvenience. Nevertheless, we are glad that our location was handy for you.
We hope to have the opportunity of welcoming you back in the future.
Best regards,
Nice enough. Some of the staff are super friendly..others grumpy ! Breakfast is superb.. breakfast staff are lovely. Pool is nice ...nice walk to the beach..I think they should have a drink available for arrivals from late flights.
Review 2022-10-13 08:50:08
Dear Lisa Anna,
Thank you for this feedback about your recent stay at Hotel Vistamar by Pierre & Vacances.
We're glad that you had a pleasant stay with us.
It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.
We regret that you felt our service was not up to the standards we set ourselves. Thank you for bringing the matter to our attention and rest assured that this will be addressed with our team.
We are delighted that you enjoyed our pool facilities.
We look forward to seeing you again in the future.
Kindest regards,
Should be a one star hotel, room wasn’t clean it had makeup stains on the pillow there were bugs in the room and the air con was so filthy the bathroom also didn’t flush and when we told reception they said plumber couldn’t come for days so had to use a glass of water to try flush the toilet. They kicked us out the last day aswell without any warning overall bad experience would not recommend rooms are not clean whatsoever. The receptionist Antonia was also extremely rude and talked in spanish to her other work. colleague talking badly about us and I also speak spanish hence i knew exactly what they were saying. Do not go!
Review 2022-09-16 11:51:11
Dear Bea,
Thank you for taking the time to share your feedback.
Thank you for choosing to stay with us, however, we regret that you felt our usual high standards were not upheld; please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take immediate action.
We appreciate all feedback from our guests and will be reviewing yours with our team to ensure consistent quality service. Please accept our apologies for any inconvenience.
It has a great view from the Harbour.
Hotel is sparkling clean, comfortable rooms, friendly staff.
Unfortunately food quality and variety are missing.
Breakfast is good enough but dinner is really lacking. A lot of deep fried and almost no salad.
But even though, I would definitely come back skipping half pension.
Review 2022-07-27 08:50:54
Dear Gabriela,
Thank you for this review about your stay with us at Hotel Vistamar by Pierre & Vacances.
We are pleased that you had a pleasant stay overall; our team is always pleased to help and we are happy that you appreciated our efforts to make your stay as enjoyable as possible.
However, we are sorry to hear that our dinner was not to your satisfaction; we are constantly trying to ensure we match your expectations and have taken note of your suggestion.
We look forward to seeing you again in the future.
Kindest regards,
Conor O'Donoghue
il y a 3 months sur
Google
Nice place. Doesn’t quiet feel like a 4 star hotel. The views from the room and balcony were pretty good. I don’t like that you have to pay extra to use the safe in the room. The room was modern, clean and of good quality. Breakfast was included: A great selection of hot and cold food yes. They should really improve a couple of things though ( the juices are bad and even watery- why not natural juices). The coffee from the machines is not good aside from the fact that all options seem to result in added sweetener or sugar. There is no musli, porridge or granola just cornflakes like cereals. The yoghurt is a bit strange also. However overall the place is pretty good.
Dear Guest,
Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.
We are pleased that you enjoyed the view from your room, However, we regret that our dining options weren't ideal for you. We have shared this information with our culinary team to look at adding more vegan options to the menu, we apologise for the inconvenience. Nevertheless, we are glad that our location was handy for you.
We hope to have the opportunity of welcoming you back in the future.
Best regards,
Catherine C., General Manager
Lisa Anna
il y a 3 months sur
Google
Nice enough. Some of the staff are super friendly..others grumpy ! Breakfast is superb.. breakfast staff are lovely. Pool is nice ...nice walk to the beach..I think they should have a drink available for arrivals from late flights.
Dear Lisa Anna,
Thank you for this feedback about your recent stay at Hotel Vistamar by Pierre & Vacances.
We're glad that you had a pleasant stay with us.
It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.
We regret that you felt our service was not up to the standards we set ourselves. Thank you for bringing the matter to our attention and rest assured that this will be addressed with our team.
We are delighted that you enjoyed our pool facilities.
We look forward to seeing you again in the future.
Kindest regards,
Catherine C., General Manager
Bea Rosales
il y a 4 months sur
Google
Should be a one star hotel, room wasn’t clean it had makeup stains on the pillow there were bugs in the room and the air con was so filthy the bathroom also didn’t flush and when we told reception they said plumber couldn’t come for days so had to use a glass of water to try flush the toilet. They kicked us out the last day aswell without any warning overall bad experience would not recommend rooms are not clean whatsoever. The receptionist Antonia was also extremely rude and talked in spanish to her other work. colleague talking badly about us and I also speak spanish hence i knew exactly what they were saying. Do not go!
Dear Bea,
Thank you for taking the time to share your feedback.
Thank you for choosing to stay with us, however, we regret that you felt our usual high standards were not upheld; please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take immediate action.
We appreciate all feedback from our guests and will be reviewing yours with our team to ensure consistent quality service. Please accept our apologies for any inconvenience.
regards,
Kind regards,
Catherine C., General Manager
Allan Osmansson
il y a 5 months sur
Google
👏
(Translated by Google) Dear osman,
We thank you for your excellent review.
We send you a very cordial greeting, waiting for your soon return.
Catherine C., CEO
(Original)
Estimado Osman,
Le damos las gracias por su excelente valoración.
Le enviamos un saludo muy cordial, esperando su pronto regreso.
Catherine C., Directora general
gabriela ferrari
il y a 6 months sur
Google
It has a great view from the Harbour.
Hotel is sparkling clean, comfortable rooms, friendly staff.
Unfortunately food quality and variety are missing.
Breakfast is good enough but dinner is really lacking. A lot of deep fried and almost no salad.
But even though, I would definitely come back skipping half pension.
Dear Gabriela,
Thank you for this review about your stay with us at Hotel Vistamar by Pierre & Vacances.
We are pleased that you had a pleasant stay overall; our team is always pleased to help and we are happy that you appreciated our efforts to make your stay as enjoyable as possible.
However, we are sorry to hear that our dinner was not to your satisfaction; we are constantly trying to ensure we match your expectations and have taken note of your suggestion.
We look forward to seeing you again in the future.
Kindest regards,
Catherine C., General Manager