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Apartment Standard 3 people - 1 bedroom - Balcony1 night from 07/10/2022 to 08/10/2022
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Apartment Standard 3 people - 1 bedroom - Balcony1 night from 07/10/2022 to 08/10/2022
Pierre & Vacances
Residence Mallorca Deya
Apartment Standard 3 people - 1 bedroom - Balcony1 night from 07/10/2022 to 08/10/2022
contactYourManagerTitle
contactYourManagerText
from59
See the prices

Customer reviews

Customer reviews Mallorca Deya

5

27.6 %

4

19.0 %

3

17.5 %

2

10.9 %

1

25.0 %
3.1

Good

616 reviews

Paula Logan

il y a 1 week surG_Google Google

1/5

Good location, right on strip and close to beach but the room was absolutely disgusting. Blood on sheets, holes and stains on towels, stains on walls and curtains, dirty outside and inside furniture, no clean bedsheets for the full week I was there. Damp on the celling of the bathroom, blocked shower drain. Cigarette burns on furniture. What looked like snotters on the walls.

Dee

il y a 3 weeks surG_Google Google

4/5

OK so we were a party of 8 in 3 apartments for a hen do. We're aged between mid 20s to 60s and all from professional backgrounds as well as extensively travelled. We knew this wasn't going to be the Ritz from the reviews and we accepted that but we were not prepared to compromise on cleanliness, hygiene or state of repair and amenities provided in the room. As a result of that, I contacted the Head Office via Twitter and email to say we know its not a luxury chain but we would not compromise the essentials I've mentioned. HO did get the Director in Santa Ponsa to email me back and he did acknowledge we needed 3 well maintained rooms that would be clean but also reaffirmed this is a "party hotel" IT'S NO FRILLS BUT DOES THE JOB WELL So you won't be getting get fancy soap bottles or shower gels and don't expect the maid in everyday. If you haven't packed your own toiletries and don't know how to make a bed, should you even be away without an appropriate adult lol 😆 We were there after summer hols so very few kids and to be fair it wasn't full of partying young ones unless you count us lot! #eagle We had apartments 271, 273 and 274 on the 7th floor in the main block. The views across the bay of Santa Ponsa were the best you are going to get, truly stunningly to sit on your balcony with its clear glass front, allowing you to take in the resort as the sky changes colour as the sunsets, worth it just for that. Location 3 min walk from the beach, on the main strip, supermarket in hotel and one opposite, loads of bars and places to eat, we loved breakfast in Mrs Murphys Kitchen each day, good brew, quality breakfast and really welcoming. The rooms Basic, clean and had all the bits we expected. Decent shower, microwave, fridge, aircon in main lounge as well as the bedroom, hangers, towels, plenty of sockets and a TV on the wall. Pool Brilliant area, clean, plenty of space to sit or sunbathe including sail shelters for shade. Little shallow pool for kids and decent enough size pool for adults. Bar/Gym Hotel has a bar at the front on the main strip so you can't go wrong really, staff again really nice. Gym looked good...never went near the place 😄 Staff Reception lovely, especially Gabriel but even the Director was personable and came to speak to us to check everything was ok. All the other staff we encountered were pleasant. Only one person we found funny, as in his action's were hilarious and that was a sort of 'security' bloke on the first night sat by the pool. As I mentioned the view was lovely so after a full first day we decided to have a drink on the balcony. It was 8pm and we kept getting a light shone on up to our balcony, we had music on, 6 women between 30 to 60 sat in PJs so not exactly hard core ravers but even the hotel and its Director describe it as a "party hotel" so we waved back to the torch man a few times. At 8.53pm torch man came banging on our door, barged in and was shouting at us (big mistake) he claimed there had been complaints about the music! It was a Beats pill speaker so hardly Glasto, playing 80s (yes that could justify a complaint I suppose) but we were not raucous nor did we deserve his aggressive approach. He tried to say the apartment nextdoor had complained until I told "I am in the apartment nextdoor, its only 8.53pm not midnight now off you pop with your torch" Had we of been a group of young girls, we could fully see how this type of behaviour would be really intimidating but sadly for torch man he got a group of middle aged women who sent him and his torch packing!!!😄 Would I stay here again? Yes I would, with no expectations except cleanliness, hygiene and a room in good repair. We didnt just get what we paid for, it exceeded that by miles and we have just had a ball at the Pierre and Vacances Deya Apartments in Santa Ponsa.

Karen Cahill

il y a 3 weeks surG_Google Google

2/5

Stayed for a girls holiday-we are over the age of 30 but very baby faced group. Staff is rude and completely unhelpful, eye rolling and muttering rudely under-breath any time you dared to ask a question! This place is completely ageist-the staff treat anyone over the age of 35 with complete respect and anyone below it with complete disrespect. One staff member who sat infront of the pool was caught trying to con an 18 year old boy out of 200EURO to let him back into his room as he forgot his room key and when they threatened to call the police he let them in quickly and left. Great location but you could not pay me to stay here again-they also didn't refill the toilet roll-you got 2 rolls of toilet roll for the entire week and when asked at reception, the guy shrugged and advised supermarket across the street smartly. Towels were refreshed once a week, we arrived on a thursday and new towels were provided on the wednesday. We had witnessed several alterations with staff and guests in regards to fresh towels and after witnessing the same sarcastic eye rolling from the staff decided it best to avoid asking. Owners should be ashamed of themselves for the kind of treatment the staff find acceptable for paying customers.

Simon Snopko

il y a 3 weeks surG_Google Google

1/5

Dirty, unpleasant employees, hot, you don't receive any bed sheets. Very bad experience

eleni gropetis

il y a 1 month surG_Google Google

2/5

Charging the most money they can and doing less than the bare minimum. Upon arrival were asked for a €200 deposit per room which we were not aware of. Our rooms were spacious but there were several marks on the wall, a broken tile underneath the sink in the bathroom, and loose light switches. There were marks on the bedding and pillows and even hairs found on our bed sheets when we arrived! During our whole stay our room wasn’t cleaned once, we were given the same towels the whole time, we had to ask for more toilet roll and empty/take out our own bins. The sofa bed was rock hard and the mattress was found with crumbs and rubbish on it as well as the cupboards having crumbs left in it too. The lift was also very run down, when two of my friends were in it, it dropped and would not open for 2 minutes. It is clear that the rooms are only cleaned on a surface level before someone new is arriving and less than the bare minimum was done. The hotel would be nice if it was refurbished and cleaning was up to standards. The only reason it was manageable was because we were on a girls holiday. Would not recommend.

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