il y a 3 months sur Google
It was a great spot nun the less ..
Thank you for this feedback about your recent stay..
While we are pleased that you appreciated our location, we are sorry that your stay was not entirely satisfactory. Please let us know more about what we could have done to make your experience more enjoyable.
We hope that you will give us the opportunity to provide you with a better experience in the future.
il y a 3 months sur Google
Was worried about staying here reading bad reviews.... I'm here now and these apartments are not as bad as people are making them out to be... OK its not the hilton but for what you pay its perfect... the staff couldn't be nicer and reception staff greet you smile every time we walk past.... rooms are very spacious and yes could do with a lick of paint but for the amount of time you spend in the apartments they are clean and comfy.... we are on the 3rd floor and it's not too noisy but during summer months it would be different.... very central and less than 5 min walk to beach.... pool area is kept spotless and staff out cleaning it every morning.....
would definitely stay here again.... if you're fussy about clean sheets and towels and luxury toiletries then maybe book somewhere else... most people bring their own and who changes their sheets at home everyday🤷🏽♀️ life is too short to worry about small things just enjoy the sun and have a great holiday
Thank you for taking the time to share your review.
We are delighted to know you are having a pleasant experience with us. Your kind comments encourage our team to continue upholding our high standards and make every guest's experience an exceptional one.
It is also rewarding to read that you are happy with your apartment's well-designed and spacious accommodation.
We hope you enjoy the rest of your stay.
il y a 4 months sur Google
Good location, right on strip and close to beach but the room was absolutely disgusting. Blood on sheets, holes and stains on towels, stains on walls and curtains, dirty outside and inside furniture, no clean bedsheets for the full week I was there. Damp on the celling of the bathroom, blocked shower drain. Cigarette burns on furniture. What looked like snotters on the walls.
Thank you for sharing your opinion following your stay.
While we are pleased that our location was ideal for you, we are sorry that not everything was entirely to your expectations. Please accept our apologies and rest assured that we have shared this feedback with our housekeeping and maintenance teams so that we can make the necessary improvements.
However, please let us know at the time should you have any issues so that we can find an immediate solution. The comfort and satisfaction of our guests are one of our main aims.
Furthermore, with regards to housekeeping of your apartment, as is customary for establishments of our kind, our housekeeping service is offered for stays of over 7 nights for an additional fee, excluding kitchenette and dishes.
We look forward to welcoming you again for an improved experience.
il y a 4 months sur Google
OK so we were a party of 8 in 3 apartments for a hen do.
We're aged between mid 20s to 60s and all from professional backgrounds as well as extensively travelled.
We knew this wasn't going to be the Ritz from the reviews and we accepted that but we were not prepared to compromise on cleanliness, hygiene or state of repair and amenities provided in the room.
As a result of that, I contacted the Head Office via Twitter and email to say we know its not a luxury chain but we would not compromise the essentials I've mentioned.
HO did get the Director in Santa Ponsa to email me back and he did acknowledge we needed 3 well maintained rooms that would be clean but also reaffirmed this is a "party hotel"
IT'S NO FRILLS BUT DOES THE JOB WELL
So you won't be getting get fancy soap bottles or shower gels and don't expect the maid in everyday. If you haven't packed your own toiletries and don't know how to make a bed, should you even be away without an appropriate adult lol 😆
We were there after summer hols so very few kids and to be fair it wasn't full of partying young ones unless you count us lot! #eagle
We had apartments 271, 273 and 274 on the 7th floor in the main block. The views across the bay of Santa Ponsa were the best you are going to get, truly stunningly to sit on your balcony with its clear glass front, allowing you to take in the resort as the sky changes colour as the sunsets, worth it just for that.
3 min walk from the beach, on the main strip, supermarket in hotel and one opposite, loads of bars and places to eat, we loved breakfast in Mrs Murphys Kitchen each day, good brew, quality breakfast and really welcoming.
Basic, clean and had all the bits we expected. Decent shower, microwave, fridge, aircon in main lounge as well as the bedroom, hangers, towels, plenty of sockets and a TV on the wall.
Brilliant area, clean, plenty of space to sit or sunbathe including sail shelters for shade. Little shallow pool for kids and decent enough size pool for adults.
Hotel has a bar at the front on the main strip so you can't go wrong really, staff again really nice.
Gym looked good...never went near the place 😄
Reception lovely, especially Gabriel but even the Director was personable and came to speak to us to check everything was ok. All the other staff we encountered were pleasant. Only one person we found funny, as in his action's were hilarious and that was a sort of 'security' bloke on the first night sat by the pool.
As I mentioned the view was lovely so after a full first day we decided to have a drink on the balcony. It was 8pm and we kept getting a light shone on up to our balcony, we had music on, 6 women between 30 to 60 sat in PJs so not exactly hard core ravers but even the hotel and its Director describe it as a "party hotel" so we waved back to the torch man a few times. At 8.53pm torch man came banging on our door, barged in and was shouting at us (big mistake) he claimed there had been complaints about the music! It was a Beats pill speaker so hardly Glasto, playing 80s (yes that could justify a complaint I suppose) but we were not raucous nor did we deserve his aggressive approach. He tried to say the apartment nextdoor had complained until I told "I am in the apartment nextdoor, its only 8.53pm not midnight now off you pop with your torch"
Had we of been a group of young girls, we could fully see how this type of behaviour would be really intimidating but sadly for torch man he got a group of middle aged women who sent him and his torch packing!!!😄
Would I stay here again?
Yes I would, with no expectations except cleanliness, hygiene and a room in good repair.
We didnt just get what we paid for, it exceeded that by miles and we have just had a ball at the Pierre and Vacances Deya Apartments in Santa Ponsa.
il y a 4 months sur Google
Stayed for a girls holiday-we are over the age of 30 but very baby faced group. Staff is rude and completely unhelpful, eye rolling and muttering rudely under-breath any time you dared to ask a question! This place is completely ageist-the staff treat anyone over the age of 35 with complete respect and anyone below it with complete disrespect. One staff member who sat infront of the pool was caught trying to con an 18 year old boy out of 200EURO to let him back into his room as he forgot his room key and when they threatened to call the police he let them in quickly and left.
Great location but you could not pay me to stay here again-they also didn't refill the toilet roll-you got 2 rolls of toilet roll for the entire week and when asked at reception, the guy shrugged and advised supermarket across the street smartly. Towels were refreshed once a week, we arrived on a thursday and new towels were provided on the wednesday.
We had witnessed several alterations with staff and guests in regards to fresh towels and after witnessing the same sarcastic eye rolling from the staff decided it best to avoid asking.
Owners should be ashamed of themselves for the kind of treatment the staff find acceptable for paying customers.
Thank you for sharing your opinion after your recent stay.
While we are happy to hear that you appreciated our location, we are concerned about your comments.
We are sorry if you did not find the level of service to be that expected and please be assured that we will look into this matter.
We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.