Name: Residence Mallorca Cecilia
Brand: Pierre & Vacances
Price: 75 EUR
Availability: InStock
Rating: 4.1 (431 reviews)

Customer reviews Mallorca Cecilia

4.1

Very good

431 reviews

45.7 %

28.5 %

15.3 %

6.0 %

4.4 %

Gonçalo Amália

il y a 1 month sur G_Google Google

4/5

Stayed at the studio apartment with a kitchenette. Was quite nice, the kitchenette is well equipped and the space is comfortable. Be aware of the mosquitos, it was difficult to open a window because they would immediately get in. The pool is nice and very clean.

Review 2023-10-27 15:50:19

Dear Gonçalo Amália,
Thank you for this review about your stay with us at Pierre & Vacances Mallorca Cecilia.

We are glad to hear that you found the studio apartment comfortable and the kitchenette well-equipped. Our goal is to provide a pleasant stay for our guests, and we are happy that you enjoyed the pool and its cleanliness.

We apologize for the inconvenience caused by the mosquitos. We understand how frustrating it can be and recommend using mosquito repellents during your stay. We hope that the proximity to the beautiful Cala Marçal beach and the various activities available in the area made up for this inconvenience.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Catherine C., General Manager

amer alameri

il y a 1 month sur G_Google Google

5/5

Special thanks to Mrs. Lupe!

Review 2023-10-13 16:50:53

Dear Amer,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Cecilia.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback, we will comunicate your special thanks to Lupe at the recepción.

We look forward to the pleasure of welcoming you back on a future visit.
Best wishes,

Catherine C., General Manager

Hoang Anh Vu

il y a 2 months sur G_Google Google

3/5

This place deserve the 3 stars but not more than that.
Actually the room was quiet nice, clean and modern but its front door was very old and one night when the weather was a bit windy, it was rattling, making those thriller noises in the middle of the night, so i had to put a chair against it.
Yes you can cook in there, but you gotta buy Salt and pepper for yourself, and if you arent staying there for a long time then yeah it's quite funny. I wish they had those included in their service.

If you are a couple, just got married or got together, I reccommend you to stay away from this place since a lotta families also love to stay here with their kids, and they were pretty loud.

Parking was easy though, and location is fine also, you can find various restaurants nearby.

Review 2023-10-27 16:50:37

Dear Hoang,
We would like to thank you for this feedback about your experience at Pierre & Vacances Mallorca Cecilia.

We are glad to hear that you found our apartment clean, modern, and well-located with easy parking and various restaurants nearby. We appreciate your feedback on the front door and apologize for any inconvenience it may have caused during your stay. We will look into this issue to ensure the comfort of our future guests and change al of them.

Regarding the cooking essentials, we provide a cleaning kit for purchase at reception, but we understand your point about the salt and pepper. We will take your suggestion into consideration for future improvements. As for the noise from other guests, our residence is indeed popular among families, and we apologize if this affected your stay. We recommend visiting during quieter periods or requesting a room in a more secluded area of the residence for a more peaceful experience. Once again, we appreciate your valuable feedback.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Catherine C., General Manager

M B

il y a 2 months sur G_Google Google

1/5

Noise reduction level : Zero.
You hear absolutely everything happening in the other rooms, corridor and outside weather conditions.

Cleanness level : Zero.
Water stains and smell everywhere. Pictures below : wall and curtain. The building has difficulties to evacuate humidity therefore it is an unhealthy environment.

Air conditioning was delivering a smelly air flow, picture below shows stains and dust inside, god knows what remains or lives inside the pipe.

Black stains were found on one of the two white sleeping pillows and bed sheet, picture below.

The studio’s floor is made of vinyl, better not walk barefoot on it as it is not cleaned properly.

In addition to this non exhaustive list, the studio is “cleaned” only once every 5 days. That also means that you are given only 1 towel set for 5 days. It says a lot about their cleanness policy.

We complained twice to the reception upon arrival, we tried 3 different studios, at the last one we understood that there wasn’t much of difference in the whole resort and we deeply regretted booking Pierre & Vacances.

Review 2023-09-18 11:55:35

Dear Guest,
Thank you for taking the time to share your feedback.

We appreciate your positive remarks about our location near the beautiful Cala Marçal beach and the convenience of having a supermarket nearby.

Our goal is to provide a comfortable and enjoyable stay for our guests, and we are sorry to hear that we did not meet your expectations in some aspects.

We understand your concerns regarding the noise and cleanliness of the apartment.
Please know that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made.

As for the air conditioning, we apologize for any inconvenience caused and would have been more than happy to assist you in resolving the issue during your stay.

Regarding the frequency of cleaning and towel changes, we offer various housekeeping options to cater to our guests' preferences, and we apologize if this was not communicated effectively upon your arrival.

We value your feedback and will use it to improve our services for future guests.

We would like to welcome you back for an improved visit in the future.
Best regards,

Janis

il y a 3 months sur G_Google Google

1/5

For the price absolutely not sufficient. Our room on the first floor (303) smelled of mold and there was a humid air in the apartment. My wife had to cough constantly after 1 night and I had a headache. We left the doors open at night so that at least some clean air could get in. We were there 4 nights and really glad when we had a new hotel. Also I find the equipment of the kitchen insufficient, there is really nothing at all (salt, pepper, oil, napkins).

Review 2023-09-01 16:50:52

Dear Janis,
Thank you for sharing your opinion following your recent stay.

We are sorry to hear about the issues you encountered in your apartment, such as the unpleasant smell and humidity. We understand how this could have affected your comfort and well-being. Our team is committed to maintaining a high standard of cleanliness and comfort in all our apartments, and we encourage our guests to inform us of any concerns during their stay so that prompt action can be taken.

Our kitchens come fully equipped, and there is a supermarket nearby for any items you require. We apologize if this was not clear or if you found it insufficient for your needs. We will take your feedback into consideration for future improvements.

Best regards,