Residence Mallorca Cecilia
€ 3302
7 nights from 21/07 to 28/07

Customer reviews Mallorca Cecilia

4.1

Very good

488 reviews

5

46.3 %

4

28.7 %

3

14.1 %

2

5.9 %

1

4.9 %

Daniel Di Bartolomeo

il y a 1 week sur Google

5/5
Very good facilities. The lady at the front desk, Magdalena, is delightful. The beach nearby is amazing.
Review 2024-07-05 15:51:41

Dear Daniel Di,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Cecilia.

We are glad to hear that you enjoyed our pool and facilities during your stay. Our goal is to provide a relaxing and enjoyable experience for our guests, and we are happy that our amenities met your expectations.

We would be delighted to welcome you back.
Take care,


Catherine C., General Manager

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Erika Molotov

il y a 2 weeks sur Google

1/5
Everybody that is considering to stay in this apartment, please STAY AWAY from this place and dont do our mistakes. Somebody from the staff stole a huge amount of money from our room and they havent answered for a month or so to our email, there is no solution from them. You cant do lots of stuff by the pool with your kids because the rules are so strict that they barely can have fun. There is no forgiveness for thiefs so please, choose other options than this apartment, there is lots of more better places than this. I thought that the Spain and Mallorca will be the gratest experience of my life but it was all oposite - we are really bitter and sad. Learn from our mistakes and dont to the same please. Sad, that people still get away with these things and live peacefully.
Review 2024-07-01 17:50:22

Dear Ms. Molotov,
Thank you for sharing your opinion following your recent stay with us.

We are sincerely sorry that your visit did not fully meet your expectations. However, we would like to assure you that guest safety and satisfaction are our top priorities, and we take allegations of theft very seriously. We understand the importance of a prompt and efficient communication process, and we apologize if our response time has not been up to the standard you deserve. Rest assured, we are committed to providing a pleasant and secure environment for all our guests.

Regarding the pool area, we strive to maintain a balance between fun and safety, and we regret if the rules in place affected the enjoyment of your time there. Our team is dedicated to ensuring the well-being of all our guests and your feedback is valuable as we continuously review our services.

We hope to see you again.
Best regards,

Catherine C., General Manager

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Christy Li

il y a 3 weeks sur Google

1/5
Flight was late so arrived at 1am. Cannot reach out to any number provided to check in. Worst experience ever.
Review 2024-06-24 14:51:06

Dear Li,
Thank you for sharing your opinion following your recent stay at Pierre & Vacances Mallorca Cecilia.

We are truly sorry to read about this experience and apologise for the inconvenience caused. Our reception is available until midnight and we are reviewing our communication processes to ensure that our guests are better informed about our reception hours and the available options for late check-in.

Best regards,

Catherine C., General Manager

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Martina Kelly

il y a 1 month sur Google

5/5
Simply perfect.
Review 2024-06-06 09:50:27

Dear Martina,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Cecilia.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We look forward to seeing you again in the future.
Kind regards,


Catherine C., General Manager

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Ellis

il y a 1 month sur Google

4/5
Stayed here for 4 nights the apartment was self catering very clean with everything you needed including a dolce gusto coffee machine plates cutlery and pans ect. The beds are two large singles pushed together but more comfortable than expected. Television in the room although only Spanish Chanel’s and subtitles as some would expect in Spain. Shower only in this room but was large enough. The pool is very deep starting at 5ft 4 and going to around 7ft with a small kids pool next to it. Changing rooms/toilets and showers by the pool Unfortunately the restaurant and bar are still closed due to coronavirus. There was a ping pong table and a outdoor pool table by the pool. All the reception staff were very helpful and very quick to attend and help with any questions or queries. Housekeeping seem to work all throughout the day so if we needed anything they was around and very helpful. Beach is literally around 5 mins away. We went out of season so shops were only just opening meaning the closest shopping centre was around 30 - 45 min walk. But as we was leaving a spar was opening just next to the beach. Absolutely no “social clubs” anywhere near there and tobacco shop was good 45 min walk so be sure to get your tobacco before arriving.
Review 2024-05-28 15:50:36

Dear Ellis,
Thank you for this review about your stay with us at Pierre & Vacances Mallorca Cecilia.

We are delighted to hear that you found the self catering amenities to your satisfaction and that the comfort of the beds exceeded your expectations.

We regret that the depth of the pool did not meet your personal preference and understand that it may not be suitable for all our guests. For the safety and enjoyment of our guests, we do provide a children's pool and ensure that there are changing rooms, toilets, and showers by the pool area, which we are pleased you found to be convenient. It is also wonderful to hear that you enjoyed the recreational facilities such as the ping pong and outdoor pool table.

Your kind words regarding the helpfulness and availability of our staff are greatly appreciated, and we are thrilled to know our team was able to assist you promptly with any queries or needs. The proximity to the beautiful beach, just a short stroll away, is indeed one of Pierre & Vacances Mallorca Cecilia's highlights, and we are glad you took advantage of this during your stay.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Catherine C., General Manager

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