Dear Rhiannon,
Thank you for sharing your feedback.

We are sincerely sorry for the confusion and inconvenience caused by the payment and booking process. Our intention is always to provide clear and accurate information regarding payments due upon arrival. Your experience does not reflect the high standard of service we strive to offer.

Additionally, we apologize for the lack of prompt communication you experienced. It is crucial for us to be responsive and supportive to our guests' inquiries and concerns, and we regret that we did not meet this expectation in your case.

We understand the disappointment you must feel due to the perception of unreliability following the cancellation of your booking. We take such matters seriously and are reviewing our booking confirmation procedures to prevent such situations from occurring in the future.

We hope to see you in the future.
Best regards,

Pierre & Vacances Mallorca Cecilia

Dear Dyanne,
Thank you for bringing this urgent matter to our attention.

We sincerely apologise for the distress caused during your arrival. Due to the severe weather conditions affecting Mallorca, we experienced unexpected power and communication disruptions across the Balearic Islands, which impacted our reception operations and phone lines. Our reception team typically operates until midnight with emergency contact details displayed, but these unforeseen circumstances prevented our usual protocols.

We deeply regret that you found yourself in this challenging situation and have reviewed our contingency plans to better support guests during exceptional events. While Portocolom's natural beauty and proximity to Cala Marçal beach usually provide a welcoming environment, we acknowledge this experience fell far short of our standards.

We hope you might consider giving us another opportunity to showcase our commitment to guest care.
Best regards,

Dear Daniela,
We are grateful for your feedback.

We appreciate your recognition of the overall cleanliness and the reasonable value that the accommodation provides. Our team strives to maintain a comfortable environment for all our guests.

However, we note your concerns about the humidity affecting the room’s atmosphere. Humidity levels can vary due to natural climate factors in the area, and we encourage guests to use the air-conditioning system designed to improve comfort during their stay. Regarding the unexpected phone calls, such occurrences are uncommon, and our reception is available to assist immediately should any disturbance arise.

Finally, we are glad the pricing met your expectations and that you found the experience fair. We hope these elements, along with the peaceful surroundings, contributed positively overall.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Pierre & Vacances Mallorca Cecilia, General Manager

Dear Anushka,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia.

We are delighted that your 12-day stay with us felt like home and that the spaciousness and cleanliness of the rooms, as well as the peacefulness provided by our soundproof apartments, contributed to a memorable experience. It is also wonderful to hear that the balcony offered a delightful setting for your morning coffee and that the bed comfort added to your relaxation.

However, we understand your concern regarding the swimming pool hours. Please note that the schedule is designed to ensure guest safety, with lifeguard availability, and also complies with local regulations. Nonetheless, we are glad that the beach proximity offered an alternative option for enjoyment.

Finally, we are pleased that the convenient location, just a few minutes' walk from the beach and restaurants, enhanced your stay. The additional hallway space in the apartment is indeed thoughtfully designed to store travel and beach gear, making it a practical feature for our guests.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Catherine C., General Manager