Last minutes: already booked by 6 people since yesterday

Residence Héliotel Marine
€ 882
7 nights from 09/09 to 16/09

Customer reviews Héliotel Marine

3.7

Good

772 reviews

5

33.2 %

4

33.2 %

3

16.2 %

2

6.5 %

1

11.0 %

Iulia Dinu

il y a 1 month sur Google

3/5
The price of the room is excessively high for the conditions it offers.
Close to the beach, located on the edge of the port of Saint Laurent du Var.
The beach with stones and a steep entrance to the sea.
The bus station is close, the airport 3 km away, quite far from the train station.
There are no terraces and no restaurant where you can eat.
Supermarket very far.
You have to go to the nearest at Cagnes sur mer to find terraces, supermarkets and shops.
The staff at the reception are very kind, the reception is only open after a certain schedule, if you arrive earlier outside the schedule, there is no one there to help you or check in earlier.
The rooms are quite outdated, the rooms are not cleaned at all during the stay, no one picks up the trash, you have to take it out yourself, there are no bathroom products and no toilet paper, no hair dryer.
I found the toilet dirty, the bathroom and the windows the same, I don't know how the cleaning is done before the next tourists come, it's clear that everything is done superficially.
A hood would have been necessary in the kitchen, otherwise there is all the equipment you need.
There are two bathrooms, but poorly thought out, one with a bathtub and sinks but no toilet, and the toilet is separate without a sink.
The interior of the hotel looks terrible, the walls are dirty, it needs major repairs.
Parking, swimming pool, tennis court and ping pong.
I would definitely not come back here!!
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Ricardo Alves

il y a 2 months sur Google

2/5
Apart from being very close to the beach the train station is 25mins away, the room smells cigarettes because there’s no vent shutters so if your neighbours smoke you end up smoking too, cooker doesn’t work same for some sockets and lights, furniture is falling apart. At the end is is barely 2 stars I’m giving the extra one because the AC works.
Review 2024-08-29 13:02:54

Thank you for your feedback, Ricardo, and we're sorry to hear about the challenges you faced during your stay. While we’re glad that you appreciated the proximity to the beach and the functioning AC, it’s disappointing to learn that other aspects of your room did not meet your expectations.

We apologize for the cigarette smell and the lack of proper ventilation. We understand how this can impact your comfort, and we will address this issue to ensure a smoke-free environment for all guests. We're also sorry to hear about the problems with the cooker, sockets, lights, and the state of the furniture. Our maintenance team will be alerted to these issues to make the necessary repairs and improvements.

Your feedback is invaluable as it helps us identify areas for enhancement. We appreciate your honesty and will work hard to provide a better experience for our future guests. If you decide to stay with us again, we would love the opportunity to make things right.

The Pierre & Vacances Team

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Ovidiu Serbanescu

il y a 2 months sur Google

5/5
Nice place to pass your holiday's in.
The rooms are nice and quite big.
The personnel is nice and friendly.
Not quite good at cleaning.
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mom

il y a 3 months sur Google

5/5
Our stay at Pierre residences was very nice. The front desk staff was friendly and efficient. There was ample parking, and located very close to everything. Amazing restaurants and bars were a very short walk away. All the rooms had kitchens so you can cook for a family. The pool was very large and the tennis courts were kept very clean. This is a great place to stay, and I took my morning walks along the water. Great time had by all.
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Darius Matuzas

il y a 4 months sur Google

4/5
Rooms and lovation is good, but some places we were passing as like in appocalyptic movies.
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