Thank you for sharing your feedback, Henrik. We are deeply sorry to hear about the issues you encountered during your stay, including the unclean rooms, mould, non-functioning air conditioning, and uncomfortable furniture. These conditions are far below the standards we aim to provide, and we sincerely apologize for the discomfort and frustration this caused.

We understand your concern about the requirement to clean the room and take out the trash before departure, which can detract from the convenience expected during a stay. Your comments are concerning, and we will address these issues with our housekeeping and maintenance teams immediately to ensure improvements are made.

We regret that your experience was so disappointing, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your trust in the future.

The Pierre & Vacances Team

Thank you for sharing your feedback, Natali. While we’re glad to hear that you appreciated the location near the beach, we are deeply sorry to learn about the cleanliness and maintenance issues you encountered during your stay.

The level of dust and lack of upkeep you describe, from the balcony furniture to the curtains and the noisy door, is far below the standards we aim to provide. We sincerely apologize for the discomfort and frustration this caused. Your comments are concerning, and we will address these issues with our housekeeping and maintenance teams immediately to ensure improvements are made.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.

The Pierre & Vacances Team