Thank you for sharing your feedback, Henrik. We are deeply sorry to hear about the issues you encountered during your stay, including the unclean rooms, mould, non-functioning air conditioning, and uncomfortable furniture. These conditions are far below the standards we aim to provide, and we sincerely apologize for the discomfort and frustration this caused.

We understand your concern about the requirement to clean the room and take out the trash before departure, which can detract from the convenience expected during a stay. Your comments are concerning, and we will address these issues with our housekeeping and maintenance teams immediately to ensure improvements are made.

We regret that your experience was so disappointing, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your trust in the future.

The Pierre & Vacances Team

Thank you for sharing your feedback, Natali. While we’re glad to hear that you appreciated the location near the beach, we are deeply sorry to learn about the cleanliness and maintenance issues you encountered during your stay.

The level of dust and lack of upkeep you describe, from the balcony furniture to the curtains and the noisy door, is far below the standards we aim to provide. We sincerely apologize for the discomfort and frustration this caused. Your comments are concerning, and we will address these issues with our housekeeping and maintenance teams immediately to ensure improvements are made.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.

The Pierre & Vacances Team

Thank you for sharing your feedback, Gigi. We’re glad to hear that you found our reception team welcoming and appreciated the kids-friendly facilities, as well as the quietness of the rooms.

However, we understand your concerns regarding the limited provisions, such as only one toilet roll for the entire stay, and the requirement to make your own bed, clean the kitchen, and take out the trash before checkout. We recognize that these tasks can detract from the relaxing vacation experience you were hoping for. Additionally, we regret that the limited breakfast options in the area and the overall value for the price did not meet your expectations.

Your feedback is important to us, and we will review these points to see how we can improve the guest experience. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

The Pierre & Vacances Team

Thank you for your feedback. We sincerely apologize for the delay in providing your requested invoice and understand your frustration. This is not the level of service we aim to deliver, and we will prioritize resolving this matter as quickly as possible.

Please rest assured that your request has been noted, and we will ensure the invoice is sent to you promptly. If there are any additional details or assistance required, please don’t hesitate to reach out to us directly.

The Pierre & Vacances Team