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Customer reviews Sainte-Luce

4,2

Based on 2124 reviews

5

47.4 %

4

32.7 %

3

8.9 %

2

4.0 %

1

3.4 %
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CHRISTELLE MOKONDO

There is 1 month on Google

5/5
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Monsieur Telaio

There is 1 month on Google

2/5
We had requested a room with a sea view. Indeed, we could see the sea. However, the room mainly overlooked the pool, which wasn't ideal at all.

Everything in the room worked. The cleanliness was adequate, but not perfect. A few minor renovations or refreshes could make the stay much more pleasant. The shower system needs replacing; a reddish liquid was leaking from the refrigerator (I couldn't identify it, as there was no smell). The decor... please, a little more effort.
It's true that we travel from time to time, and each time we notice a lack of attention to detail. This hotel is no exception to these common observations. However, what's acceptable for a €40 room isn't necessarily acceptable for a €120 studio.

We weren't able to get the keys to the accommodation until 4:35 PM instead of 4:00 PM. Pierre & Vacances therefore failed to fulfill its contractual obligations. Obviously, we were unable to receive any compensation despite our request. That's a shame.

I expected a higher standard from the Pierre & Vacances group. The Accor group isn't perfect either, but the quality of their hotels is still better for a lower price.
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Emanuel Ludovic Frati Guglielmi

There is 1 month on Google

4/5
We spent five nights at this establishment. After reading some reviews, we were expecting the worst, but upon arrival, we found a large room with a lovely terrace and comfortable bedding with clean sheets and pillows. Admittedly, the establishment and its rooms could use a little updating. We opted for the half-board option: the dishes were different each evening with a good selection. The staff were friendly and welcoming, especially Corinne in the restaurant. The highlights: the property's beautiful and well-maintained exotic garden, a lovely swimming pool, and a small sandy beach right next door. A few drawbacks: a relative lack of soundproofing between the apartments, slightly worn bath towels, and a shortage of shower gel. In fact, there was only a tiny bar of soap in the bathroom, and if you wanted to buy shower gel at the on-site shop, it cost five euros for a small bottle.

In any case, we had a pleasant stay.
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amandine hayot

There is 1 month on Google

3/5
Everything is perfect!

However, I'm still shocked that today a group of people brought out a bottle of alcohol by the pool and smoked in the water!! All this right under the nose of the lifeguard who had a good laugh with them...
Review 2026-08-18 10:38:18

Quel plaisir de lire, Amandine, que votre séjour au Village Pierre & Vacances Sainte-Luce vous a apporté entière satisfaction.

Vous soulignez néanmoins une situation qui vous a surprise au bord de la piscine. Nous vous remercions de nous en faire part. Les règles de vie et de sécurité mises en place au sein du village ont justement pour objectif de permettre à chacun de profiter des espaces communs dans un cadre agréable et respectueux de tous.

Nous regrettons que le comportement observé vous ait laissé cette impression et prenons note de votre remarque concernant la réaction de l'équipe présente à ce moment-là.

Nous retenons malgré tout que vous avez pleinement apprécié votre séjour au cœur de la Martinique, entre jardins tropicaux, vue sur la mer des Caraïbes et ambiance paisible propre au Village Pierre & Vacances Sainte-Luce.

L'équipe Pierre & Vacances

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