Customer reviews Sainte-Luce

4.2

Very good

1272 reviews

46.4 %

35.0 %

9.9 %

5.2 %

3.5 %

Oliver Behrendt

il y a 1 week sur G_Google Google

1/5

Bad Management and customer service. No water but no notification and no help for water for toilet flush. Only stuff with no ideas and competence.
I picked up water from the fountain for toilet by the end.
As travel agency owners we can not recommend this in age common hotel.
But we will go with a lawyer for this.
Oliver

Gabriela Micu-Motroc

il y a 1 month sur G_Google Google

3/5

Barely anyone speaks English at this resort. However, the tours & excursions representative (Marie-L) is fantastic!! She saved our vacation, cannot thank her enough!!

Review 2023-11-14 09:56:19

We're delighted to hear that Marie-L, our tours & excursions representative, had a positive impact on your experience, and we truly appreciate your kind words.

We apologize if the language barrier affected your overall communication with our staff. Your feedback is valuable, and we will explore ways to improve language accessibility for our guests.

We're thrilled that Marie-L's assistance made a difference and saved your vacation. We will make sure to pass along your appreciation to her.

Thank you for choosing us, and we hope to welcome you back in the future.

The Pierre & Vacances team

Todd Mckellar

il y a 1 month sur G_Google Google

5/5

Staff was wonderful, ground were very well taken care of, we only had breakfast but it was very good. We will definitely spread the word for this gem.

aung myat

il y a 6 months sur G_Google Google

5/5

Was a grate place to stay on our holiday for two weeks, love the beach and sunset from their even those we cannot see the sunset to the ocean?

Review 2023-05-17 10:59:03

Dear Guest,

Thank you for such a positive review!

We are delighted that you had a memorable experience and appreciate your positive feedback which will be very rewarding for our team.

We look forward to welcoming you back on future occasions.

Kind regards,
The Pierre & Vacances team

CUCURA AMALIA-RALUCA

il y a 11 months sur G_Google Google

2/5

The room leaves much to be desired. Old everything. The bathroom is quite unhygienic. I had a bathroom cockroach in the room. The bed was very weak, as if I slept on a bench in the park. The apartment had a kitchenette on the balcony where the dishes had a horrible smell and the fridge could not be used because of the smell. For the price you pay, the camera leaves much to be desired. The restaurant with very good food. I do not recommend Koko beach for serving meals - a lot of mess in the kitchen. As facilities, they should pay more attention to cleanliness and would not spoil a beach with two or three sunbeds.