Holiday Village Sainte-Luce
€ 2387
7 nights from 14/07 to 21/07

Customer reviews Sainte-Luce

4.2

Very good

1458 reviews

5

47.7 %

4

34.1 %

3

9.5 %

2

5.1 %

1

3.6 %

Guadalupe Hernandez Escobar

il y a 2 months sur Google

4/5
Large rooms with well equipped kitchen. It gives access to several nice beaches by foot. it had good entertainment. It would be a plus to give access to the mini club for free instead of having to pay.
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Sarah Watson

il y a 3 months sur Google

5/5
A fantastic holiday in a beautiful place! Our accommodation, managed by a lovely gentleman called Jacky, had everything we needed for a real 'home away from home,' experience. We had absolutely no complaints and would love to stay here again.
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manlio cirilli

il y a 6 months sur Google

5/5
Perfect location with wonderful beaches

The restaurant is not
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Oliver Behrendt

il y a 7 months sur Google

1/5
Bad Management and customer service. No water but no notification and no help for water for toilet flush. Only stuff with no ideas and competence.
I picked up water from the fountain for toilet by the end.
As travel agency owners we can not recommend this in age common hotel.
But we will go with a lawyer for this.
Oliver
Review 2023-12-21 19:01:54

We are genuinely sorry to hear about the challenges you faced during your stay, Oliver, and we deeply regret any inconvenience caused by the lack of water and the associated issues with toilet facilities. Your experience does not align with the level of service we aim to provide, and we sincerely apologize for the frustration you experienced.

Your feedback regarding management, customer service, and the handling of the water situation will be taken seriously and addressed internally to prevent such occurrences in the future.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

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Gabriela Micu-Motroc

il y a 8 months sur Google

3/5
Barely anyone speaks English at this resort. However, the tours & excursions representative (Marie-L) is fantastic!! She saved our vacation, cannot thank her enough!!
Review 2023-11-14 09:56:19

We're delighted to hear that Marie-L, our tours & excursions representative, had a positive impact on your experience, and we truly appreciate your kind words.

We apologize if the language barrier affected your overall communication with our staff. Your feedback is valuable, and we will explore ways to improve language accessibility for our guests.

We're thrilled that Marie-L's assistance made a difference and saved your vacation. We will make sure to pass along your appreciation to her.

Thank you for choosing us, and we hope to welcome you back in the future.

The Pierre & Vacances team

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