Residence Les Jardins de la Côte d'Opale
€ 1223
7 nights from 26/07 to 02/08

Customer reviews Les Jardins de la Côte d'Opale



534 reviews


32.4 %


38.2 %


18.4 %


6.0 %


5.1 %

grant cruise

il y a 11 months sur Google

Up our arrival we were greeted by a very unpleasant woman behind the desk(no name badge) but assuming she was a manager. We were told our room would be ready in ten minutes. We unload the car go back to reception then we are told our room wouldn't be ready until 5pm, it was 3:30 at this time. Fair enough, they said we could use the pool until our room was ready. We get the kids in their swimsuits and off to the pool. While walking around the decking at the pool the boards were loose, worn, coming up which is a major tripping hazard and loose, rusty nails knocking about. All the while, this woman(manager) at reception claims to speak not a word of English and is very snappy towards us. Minutes after the kids enter the pool, we were then called over, with attitude, told again our room would be ready in 10 minutes, after we pay a €200 deposit. Finally, we were are allowed in our room, it was nothing short of a decorated prison suite. Shower head was broken, muck around skirting boards, dishes still had reminance of previous use, "pillows" which I can only assume had been thrown through a washing machine as all the fluff inside was balled up in sections, mattresses were shocking! We woke up with back aches every morning. Cushions were sloping off the pullout sofa. We were supplied with 3 towels and 1 toilet roll for a family of 5 staying for a week. As reception was shut at this point, 6pm, and wouldn't be open till the following morning, I'd enquire the next morning about a couple extra towels and toilet roll.
The next morning, I approached the same nasty woman simply asking for 2 extra towels and toilet roll, I was immediately snapped at, in her best broken English, yells at me and tells me to go do some washing if we needed towels, she rolled her eyes and stormed off. When she came Bach she shoved 1 roll of toilet paper at me. I said "and towels?" she says "NO!! You go wash!" I tried to explain we are a family of 5 and we only received 3 towels, I only want 2 more. She, snaps at me again storms off again and chucks 2 towels at me, shouts "NO MORE YOU GO WASH!!" Needless to say I made it a point not to have to deal with them again. She was very nasty, unwelcoming, and had I been able to communicate better with her, I would have immediately got my money back and gone somewhere else. A very disappointing start to our holiday. I will NEVER stay there again and I would NEVER recommend it to anyone. A company of this size should have trained employees with better customer service at the desk, require people to have a better attitude if working in the hospitality industry and rooms updated and regularly checked for any maintenance needed. All in all, horrible experience, awful staff with bad attitude, filthy rooms, serious maintenance needed, and whoever owns this place needs to stick there neck out and get it sorted. We love going to Le Touquet it's a lovely little town, beautiful, and quaint but I will never stay at Pierre & Vacances Résidence Les Jardins de la Côte d'opale!!!
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neil kendrick

il y a 1 year sur Google

great apart from WiFi
Review 2023-05-17 10:16:16

Thank you for your review, Neil.

We are pleased to read that your stay at our residence went well.

We look forward to welcoming you again!

Kind regards,
The Pierre & Vacances team

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Stuart Manktelow

il y a 2 years sur Google

Little bit dated, but clean and staff are really nice. Pool is great too.
Review 2022-06-10 13:30:38

Hello Stuart Manktelow,

We are pleased to read that you enjoyed your stay and we thank you for your feedback.

We look forward to seeing you again in our residences!

The Pierre & Vacances team

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Adler Victor

il y a 4 years sur Google

Close to the beach, go by bike. The indoor poll is very nice and a good alternative to the beach. The appartements are all different from each other, so pay attention. No free Wi-Fi.
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Thomas Pary

il y a 4 years sur Google

Great relaxing place, with a big inside swimming pool, tennis court and garden
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