Residence Les Balcons de Bellevarde
€ 623
7 nights from 26/07 to 02/08

Customer reviews Les Balcons de Bellevarde

4.0

Very good

37 reviews

5

48.6 %

4

32.4 %

3

2.7 %

2

2.7 %

1

13.5 %

Stephen Evans

il y a 6 months sur Google

1/5
Overall disappointed and will be looking at one of the many other options nearby.
The rooms are too small, only 2 of us in a 4 person room. Main bed is a sofa bed which limits space. Bunk bed is in entrance hallway and felt cold.
The reception is not open between 12 and 4 so it makes luggage storage very difficult as you're unable to access your luggage.
Access is hard, you have to walk up narrow, slippery steep stairs with your luggage and with your ski gear every day. It's definitely not ski-in ski-out.
We lost a room key, although I recognise it was our fault and there is a fee to pay, €80 is very expensive.
Review 2024-01-30 08:46:12

We strive to provide comfortable accommodations and convenient services for all our guests, and we regret that we fell short of meeting your expectations in this regard, Stephen.

Regarding the room key, we apologize for any inconvenience caused by the fee for a lost key. We understand that accidents can happen, and we aim to be transparent about our policies and charges.

Your feedback is essential to us, and we will take your comments into consideration as we continue to improve our facilities and services. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.

The Pierre & Vacances team

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Luca Guardamani

il y a 11 months sur Google

5/5
Very nice Apartments with a very reasonable price. Free shuttle city bus to the city center
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Pat Burnquist

il y a 1 year sur Google

2/5
It’s cheaper than other hotels but there’s a reason - be warned that you are expected bring your own toilet paper, paper towel, etc. as well as wash dishes and take out trash or they will charge extra. They also place a $200+ hold on the credit card which stayed on the card for a month in case they want to charge for anything.
Review 2023-11-14 09:43:47

We apologize for any inconvenience caused by the expectations regarding personal items and cleaning responsibilities, Pat. Your feedback is valuable, and we will review our communication to ensure that guests are well-informed about these aspects before their stay.

Regarding the hold on the credit card, we apologize for any confusion. We'll make sure to provide clearer information about this process during the booking and check-in stages to avoid any misunderstandings.

We appreciate your understanding and hope that, despite these aspects, you found value in your stay with us.

The Pierre & Vacances team

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Richard Wileman

il y a 1 year sur Google

4/5
Small but reasonably well equipped apartment. Good location.
Review 2023-04-13 13:45:46

Hello Richard,

Thank you for sharing your opinion after your recent stay at our residence.

We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.

Kind regards,
The Pierre & Vacances team

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Sarah Michie

il y a 1 year sur Google

4/5
Excellent location! Buses leave every five minutes from just in front of the building. The ski hire shop is next door and the gondola / funicular are just across the road.

The team are very friendly and welcoming, and offer a bakery order service each day. The baguettes were delicious!

Also really liked the "cleaning kit" that is provided - some dishwasher tablets, cloths, dishwasher liquid and sponge. It's a useful touch that reduces waste, which we appreciated.

Our only points for improvement were that the walls are a little grubby (they need a wipe down in the bathrooms) and the extractor fan seems to blow directly in your face when you cook on the hob. Otherwise a perfect stay!

On a separate note (unrelated to the lovely apartments / my review) - the local shop is obscenely expensive (Spar in the commercial centre) so I'd strongly advise shopping down the valley in Bourg / before you arrive to the resort. We spent nearly €200 on sandwich fillers, snacks and ingredients for four very basic meals which was a shock!
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