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Customer reviews Les Terrasses du Parc

3,9

Based on 465 reviews

5

43.2 %

4

29.2 %

3

13.1 %

2

7.1 %

1

7.3 %
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Marcelo Barbosa De Souza

There is 3 weeks on Google

5/5
My six-day stay at this hotel was simply excellent! Everything was perfect: the staff were very welcoming and professional, the cleanliness was impeccable, and the location was ideal. Everything was in place for a wonderful stay. I recommend this hotel without hesitation and I will gladly return!
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Lorenzo Moreno

There is 3 weeks on Google

5/5
100% Recommended.
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Patrick UWE

There is 1 month on Google

1/5
I am writing to express my profound dissatisfaction with the foul odors of sewage emanating from outside your residence, both day and night, which significantly marred my stay. What is particularly unacceptable is that I stayed at this property approximately a year and a half ago, and the same problem was present then! This is clearly not an isolated incident, but an ongoing issue without any lasting solution. It is unacceptable to pay for a holiday and be constantly subjected to such unpleasant smells. I expect Pierre & Vacances to take genuine action regarding this problem, provide concrete explanations about its cause, and, above all, implement corrective measures promptly. Customer satisfaction cannot be limited to handing over the keys; it also means guaranteeing a pleasant environment worthy of the service purchased.
Review 2026-10-13 10:22:07

Merci pour votre retour, Patrick.

Nous comprenons votre déception, d’autant plus que vous aviez déjà rencontré ce problème lors d’un précédent séjour. Ces nuisances ont affecté votre confort jour et nuit, alors que vous étiez venu profiter de vos vacances.

Chez Pierre & Vacances, la qualité du cadre fait partie intégrante du séjour. Nous regrettons que votre expérience n’ait pas été aussi agréable que vous l’espériez.

Vous pouvez transmettre le nom de la résidence et les dates de vos séjours à notre Service Client via ce formulaire : https://contactariane.pierreetvacances.com/fr-fr/step/1/motive/5003

L’équipe Pierre & Vacances

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michel corde

There is 1 month on Google

4/5
Please note the elevator is currently out of order and the shower is cramped.
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