Customer reviews Empuriabrava Maurici Park

3.9

Good

415 reviews

42.9 %

31.3 %

12.5 %

3.4 %

9.9 %

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Anaaya Sarim

There is 3 weeks on G_Google Google

1/5

Every thong was ok but after check out we return keys and next day we got call you not did check out we clear everything then next day again we get call where is key . What rubbish is it ? They don’t know how to manage things

Review 2026-06-18 20:10:36

Dear Sarim,
It's disappointing to receive such feedback.

We sincerely apologise that your experience fell short in some areas.
The key return process you described does not reflect our usual standards, and we have reinforced our procedures to prevent similar communication gaps.
Our reception team is always available during operating hours to clarify any checkout requirements directly.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Gerencia

Ali Rahman

There is 1 month on G_Google Google

1/5

Rude manager, I was not expecting a very low level of customer service. After speaking to him very friendly. He in return showed very anger attitude to me and my family.

Hassan Rahman

There is 1 month on G_Google Google

1/5

Bad bad bad service, poor communication, and they were threatening to me and my friends. The manager of hotel is unfriendly and unwelcoming.

I will never come here again

Zhane

There is 8 months on G_Google Google

3/5

Nice place, beautiful pool but no enough sunlight at the pool.

Review 2025-11-29 18:11:14

Dear Zhane,
Thank you for taking the time to share your feedback.

We're pleased to know you found our accommodations to your liking and enjoyed the spacious layout of our fully-equipped apartments.

While we strive to meet all guest expectations, we regret any inconvenience regarding environmental factors affecting your pool experience. Our team remains committed to assisting guests during reception hours for immediate concerns.

Nonetheless, we're glad you appreciated our community swimming pool facilities which are available daily from 10am to 8pm for all guests to enjoy.

We hope to have the pleasure of welcoming you back in the future.
Best regards,

Gerencia

Eike Irene Seidenhefter

There is 1 year on G_Google Google

4/5

Nice apartment. Totally equals what you paid for, nothing special. Would come back for another stay as it's close to everything you need, clean and nice staff.

Only thing missing is stuff like salt and pepper in the kitchen. If you only stay for a few days you need to bring everything!

Review 2025-03-17 09:09:03

Dear Eike Irene,

We are grateful for your feedback.

We are pleased that you found our apartments to be suitably spacious, well-maintained and our team welcoming. It is always rewarding to hear that our guests appreciate the effort we put into providing a comfortable and clean environment.

Nonetheless, we take note of your comment regarding the absence of certain kitchen essentials like salt and pepper. We understand that these small details can make a big difference, especially for short stays, and we will take your feedback into consideration to enhance our guests' experience.

Finally, we are delighted that you enjoyed the convenience of our location, which is ideally situated close to all the necessary amenities and the beautiful Costa Brava. Our proximity to local attractions and services is something many of our guests value, and we're glad it contributed positively to your stay.

We would be thrilled to host you again in the future and offer an even more satisfying stay.

With warm regards,

Gerencia