Customer reviews Hotel Port Salins

4.4

Very good

750 reviews

64.0 %

23.3 %

5.3 %

2.4 %

4.9 %

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Michael Cox

There is 4 months on G_Google Google

5/5

This is the best kept secret in Empuriabrava. The location is perfect. There was nothing to fault about my stay.

Review 2025-10-13 12:16:15

Dear Mr. Cox,
Thank you for taking the time to review your recent stay.

We are thrilled you had such a wonderful stay at Hotel Port Salins.

It was our pleasure to offer you a tranquil canal-side setting paired with an ideal location near Empuriabrava Beach. Our team takes pride in maintaining our hidden gem status while providing easy access to the area's vibrant attractions.

We look forward to welcoming you back for another memorable experience.
Best wishes,

Montse Espejo

Laura P

There is 4 months on G_Google Google

2/5

I decided to return to this hotel but was unfortunately very disappointed with the quality of the services, especially given the price and the advertised 4-star standard.
From the moment we arrived, we were disturbed by strong unpleasant odors coming from the bathroom. Our room had several unacceptable issues for a hotel of this category:
• Visible mold in the bathtub,
• A stained pillowcase (likely makeup),
• Outdoor furniture in poor condition, including a chair with nearly detached armrests,
• A broken toilet flush button, simply placed on top, making it difficult to use.
These issues are regrettable and do not reflect the level of comfort expected from a 4-star hotel.

Review 2025-11-24 14:13:52

Dear Madam,
Thank you for taking the time to share your feedback,

We sincerely regret that your recent experience fell short of our usual standards and your expectations. While we strive to maintain our facilities to the highest degree, we recognize there were clear oversights in room preparation during your stay that we're addressing with our housekeeping and maintenance teams.

Your observations have been shared with our quality control department for immediate corrective action. We'd like to reassure you that all our bathrooms undergo rigorous cleaning protocols, and our linen replacement program ensures fresh bedding for every guest arrival.

We look forward to welcoming you back.
Best wishes,

Montse Espejo
, Hotel Manager

Elaine Orange

There is 5 months on G_Google Google

4/5

No tea and coffee welcome in the room, no usb charge available
Telephone not working so have to go to the reception with any queries
A bit sruffy and unclean in parts, fridge, but the cleaning lady was very accommodating and tended to it when I pointed out the fridge
Curtain torn
Better attention to toilet cover needed
Breakfast was fabulous, although the overseer was a bit grumpy to say the least, when I was leaving, I had to say goodbye 3 times, before she responded, in an empty reception, poor customer relations right there
The breakfast server, who replenished the breakfast area, couldn't have been more pleasant and helpful with a smile, the total opposite to the managers
It's a shame coz it does affect your stay

Review 2025-11-24 14:13:52

Dear Ms. Orange,

Thank you for taking the time to share your feedback.

We're delighted you appreciated our breakfast offerings and noticed our team's commitment to swift resolutions. Our chefs take pride in using fresh local ingredients, and we're glad this shone through.

We sincerely regret aspects of your stay fell short of expectations. Our maintenance team is reviewing room facilities to ensure full functionality, and we're reinforcing staff training to maintain consistent service standards.

Lastly, we're heartened our breakfast attendant's warm service stood out during your visit. Their dedication reflects our values, even when other interactions missed the mark.

We look forward to welcoming you back in the future.

All the best.

Montse Espejo
, Hotel Manager

Viacheslav Tsoy

There is 6 months on G_Google Google

1/5

booked the hotel for friends. they could not arrive because of the illness. personally went to the hotel and asked to change the booking for the next weekend, with paying the price difference. the manager lady was unhelpful, did not want to talk to me directly, spoke only with the receptionist. finally told me to write a complaint online, and so far, no reply.

Review 2025-08-18 10:14:02

Dear Mr. Tsoy,
Thank you for taking the time to share your feedback.

Thank you for reaching out to us regarding your reservation. As your booking was made through a booking platform, we are unfortunately unable to make changes directly on our end.

To modify your reservation, please contact the relevant booking platform customer service team, who will be able to assist you according to the terms and conditions of your booking.

If you need any information from us to help with that process—such as confirmation details or room availability—please let us know, and we will be happy to provide it.

We appreciate your understanding and hope to see you again under better circumstances.

We hope you will consider staying with us again in the future.
Best regards,

Montse Espejo
, Hotel Manager

Valeri Doreuli

There is 7 months on G_Google Google

5/5

Very Good ❤️

Review 2025-07-02 05:14:42

Dear Ms. Doreuli,
Thank you for taking the time to share your feedback.

We are delighted to read your positive review of your stay with us.

We hope you had the chance to experience our panoramic terrace with views of the UNESCO-recognized Bay of Roses during your visit.

We look forward to welcoming you back to Hotel Port Salins.
Best wishes,

Montse Espejo