Fabulous
759 reviews
M Bee
There is 1 week on Google
Mathew Rapson
There is 1 week on Google
Niky De Filippi
There is 2 weeks on Google
NadineL 73
There is 3 weeks on Google
Neil Greenfield
There is 3 weeks on Google
Thank you for taking the time to share your detailed feedback, Neil. We’re very sorry to hear that your first stay at our residences did not meet your expectations.
The issues you described, from the cold and unused flat on arrival, the non‑functioning bedroom heater, and the unusable shower with poor water pressure, to the inadequate hot water and temporary repairs in the bathroom, are far below the standards we aim to provide. We understand how frustrating it must have been to receive a response that these problems were “normal” and to have to resort to using a kettle to fill a bath.
We are equally concerned about your checkout experience. Being approached before the agreed departure time, and the behaviour you described from our staff member, is unacceptable. Guests should be treated with respect and professionalism at all times, especially at the end of their stay.
Your comments highlight important areas where both our facilities and our service need improvement. We will review these points internally to ensure they are addressed.
We hope to have the opportunity to welcome you again in the future and work on regaining your trust.
The Pierre & Vacances Team