Thank you for sharing your feedback, Adel. We’re glad to hear that you appreciated the beautiful location of the hotel, but we’re deeply sorry to learn about the disappointment regarding the view from your room. We understand how frustrating it must have been to feel misled, especially when the booking stated a mountain view. This is not the experience we want for our guests, and we will review this matter to ensure greater transparency in our room descriptions.

We also regret that the additional charge for room cleaning left you feeling surprised and dissatisfied. For a five-star hotel, basic services like housekeeping should indeed align with the expectations of a luxurious stay, and we apologize for falling short in this regard.

Your feedback is invaluable, and we will use it to address these concerns and improve both our communication and services. We regret that your experience did not meet your expectations and hope to have the opportunity to restore your trust in the future.

The Pierre & Vacances Team

Thank you for your honest feedback, Gregoire. We're glad to hear you appreciated the staff and the peaceful atmosphere, and that the view and apartment worked well overall. It's great that the kids had fun—though we’re really sorry to hear they became unwell after using the swimming pool. That’s definitely not the experience we want our guests to have.

We take these matters seriously, so your comment will be passed on to the maintenance and hygiene teams to ensure water quality and safety are thoroughly checked. We hope this won’t discourage you from visiting again, and that your next stay will be a much healthier one for the whole family.

The Pierre & Vacances Team