Customer reviews Les Chalets du Forum

4.2

Very good

75 reviews

60.0 %

22.7 %

2.7 %

12.0 %

Bruno Almeida

il y a 6 months sur G_Google Google

1/5

We just arrived and the room is super dirty and dusty. Very dark and basically no light in the room. The kitchen sink doesn’t flush. The range hood vent doesn’t turn off and we the lobby is closed at 8:30pm. Terrible 1st day experience, room and service. I don’t recommend this hotel to anyone. Keep away!

Review 2025-01-15 09:17:59

We sincerely apologize for the unacceptable condition of your room and the inconvenience you experienced upon arrival, Bruno. A clean and functional space is a basic expectation, and we deeply regret that we fell short in this regard.

The issues with cleanliness, lighting, and the non-functional kitchen sink are completely unacceptable. We will immediately address this with our housekeeping and maintenance teams to ensure such situations do not occur again. The problem with the range hood vent and limited lobby hours are also noted, and we will evaluate how we can provide better support for guests after hours.

Your experience does not reflect the standard we strive to deliver, and we appreciate your feedback to help us improve.

The Pierre & Vacances Team

leonardo ricci

il y a 1 year sur G_Google Google

5/5

Great place to stay, great location. Just 100 meters away from the Gondola. Excellent accommodations

Jj Mj

il y a 1 year sur G_Google Google

1/5

One of the worst experiences ever. I made a booking in the residence on Booking.com and it was a “Free Cancellation”.

I chose the option to pay at the property and put my card as a guarantee.

20 mins after making my reservation the full amount was deducted from my credit card.

I cancelled the reservation and kept reaching out to the property with no response!!!

It’s been over two weeks now and I did not get my money back nor heard back from the property!

It is such a terrible experience!!!!

Review 2024-01-30 08:41:45

We understand the importance of transparent and accurate billing, and we regret that there was a discrepancy in the payment process.

Please rest assured that we take your feedback seriously, and we have investigated the issue to prevent similar occurrences in the future. We apologize for any delays or lack of response you encountered when trying to reach out to us regarding your cancellation and refund.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

Rashid Al Ardha

il y a 1 year sur G_Google Google

1/5

52 days awaiting my refund and still nothing.

Review 2023-11-14 09:38:40

Dear Rashid,

Thank you for taking the time to share your review. We are deeply sorry that your deposit is taking so long to be returned. We are currently reviewing our processes to ensure this does not happen again but the banks take a long time to process. We invite you to submit a request via https://contactariane.com/. We suggest you include a redacted copy of your statement from the time the debit appeared to enable us to investigate more quickly.

We thank you in advance for your understanding.

The Pierre & Vacances team

Mariana Moldovan

il y a 2 years sur G_Google Google

1/5

STOLE THINGS FROM THE ROOM! There is no surveillance cameras or any security. No answers from any of the hosts to discuss the matters.

Review 2023-01-31 12:53:38

Hello Mariana,

We are really sorry for this inconvenience.

We advise you to fill in the online contact form, your complaint will be handled.

Kind regards,

The Pierre & Vacances team