Customer reviews Les Chalets du Forum

4.1

Very good

88 reviews

61.4 %

19.3 %

2.3 %

14.8 %

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There is 3 weeks on G_Google Google

5/5

Honestly the best hotel ever?

sarah peuch

There is 2 months on G_Google Google

1/5

Well located and not too small for a ski apartment. Unfortunately, the service and equipment are very poor.
The apartment is extremely poorly equipped: almost nothing to cook with, no oven, only five plates (not even matching), and not even five spoons. The coffee machine does not work, which is especially frustrating after a very bad night.
The pillows are not real pillows, the mattress is very uncomfortable, and on top of that we were not provided with towels or bed sheets — even though we paid extra for them, in addition to the €8,500 rental price.
The internet, which is also charged as an extra, does not work because the link provided is unusable. There is also no washing machine.
In short, the location is good, but the apartment is badly managed and very poorly equipped, with cheap or non-functioning items. Very disappointing.

Review 2026-01-16 09:31:59

We are sorry to read about your disappointment. After checking, it appears that the accommodation described does not correspond to our Pierre & Vacances residence.
In our residences, bed sheets and towels are always provided and included in your stay.
We invite you to contact the manager of your accommodation directly so they can address your concerns.
Kind regards,
The Pierre & Vacances Team

Matthew Driver

There is 2 months on G_Google Google

5/5

Great chalet in a fantastic location

Bruno Almeida

There is 1 year on G_Google Google

1/5

We just arrived and the room is super dirty and dusty. Very dark and basically no light in the room. The kitchen sink doesn’t flush. The range hood vent doesn’t turn off and we the lobby is closed at 8:30pm. Terrible 1st day experience, room and service. I don’t recommend this hotel to anyone. Keep away!

Review 2025-01-15 09:17:59

We sincerely apologize for the unacceptable condition of your room and the inconvenience you experienced upon arrival, Bruno. A clean and functional space is a basic expectation, and we deeply regret that we fell short in this regard.

The issues with cleanliness, lighting, and the non-functional kitchen sink are completely unacceptable. We will immediately address this with our housekeeping and maintenance teams to ensure such situations do not occur again. The problem with the range hood vent and limited lobby hours are also noted, and we will evaluate how we can provide better support for guests after hours.

Your experience does not reflect the standard we strive to deliver, and we appreciate your feedback to help us improve.

The Pierre & Vacances Team

leonardo ricci

There is 2 years on G_Google Google

5/5

Great place to stay, great location. Just 100 meters away from the Gondola. Excellent accommodations