Name: Hotel Costa Málaga (Adults recommended)
Brand: Pierre & Vacances
Price: 86 EUR
Availability: InStock
Rating: 3.8 (2640 reviews)

Customer reviews Hotel Costa Málaga (Adults recommended)

3,8

Based on 2640 reviews

38.2 %

28.7 %

17.0 %

6.1 %

9.9 %

Valerija Menulis

There is 1 month on G_Google

4 / 5

I hope my review helps you decide if this hotel is right for you.

We actually booked this hotel by mistake and, after reading the rather poor reviews, were quite worried, especially as we planned to stay for more than 10 days. In the end, we were pleasantly surprised.

The rooms are dated and could use some renovation, but this didn’t bother us. The biggest problem is the doors: they let in light and there is almost ZERO soundproofing. You can hear neighbours slamming doors, shouting and staff moving around the corridors. Noise is definitely the biggest downside. Some guests simply forget they are not staying alone. ?

The bed was fantastic – huge, probably 3 metres wide ? and honestly the most comfortable hotel bed we’ve ever had. The pillow was average, but I slept very well with no neck pain.

The balcony is VERY small, but enough to sit outside in the evening with a cup of tea. Unfortunately, there is nowhere to hang a wet swimsuit or clothes, although some other balconies had this.

The bathroom is also not very practical, especially for women – almost no space for toiletries. Even a small shelf under the sink would help. On the positive side, the water pressure is excellent.

Our biggest disappointment was the arrival. We arrived very early after being awake for almost 24 hours and were exhausted. I had emailed the hotel beforehand (I wrote in English and got a reply in Spanish ?). We were told early check-in was possible for an extra fee, which we accepted, but no rooms were ready.

We waited one hour… two… three… ? I was feeling unwell and needed to lie down, while groups arriving after us seemed to get rooms immediately. Nobody could properly explain why. The lack of communication was very frustrating and really spoiled our first impression.

Food: Amazing at first, but after 10+ days quite repetitive. Breakfast was almost the same every day – mainly eggs, sandwiches and sometimes pancakes. By the end, I never wanted to see another egg. ? Dinner was tasty, but often very oily. There were few lighter options such as porridge or simply cooked food. Food was not always refilled on time either, especially later in the morning. We also noticed that this depended a lot on the staff shift – some teams were excellent, others much less organised.

Rooms are cleaned every day. Sometimes better, sometimes not, but it didn’t bother us.

The pool view is probably the nicest. There is music from around 10:00–20:00, but it didn’t disturb us.

The staff were lovely – friendly and helpful both at reception and in the restaurant. ❤️

If you come mainly for the beach, be prepared for quite a long walk and LOTS of stairs. In very hot weather this is tiring. Sun loungers cost €20 for two people.

Torremolinos and this hotel seem particularly popular with the LGBT community, so just something to be aware of.

Parking is also a big problem if you have a car.

So, did we regret staying here? Definitely not.
Would we recommend it? Yes, if noise doesn’t bother you. ?

I had to use earplugs at night, but overall we had a good holiday and were happy we came here. ❤️

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Vincent Fabe

There is 1 month on G_Google Google

5/5

Yes ? I'll correct it to "I," of course!

Great stay, fantastic staff! ⭐⭐⭐⭐⭐

I spent 7 days at this hotel, from August 10th to 17th, and I really enjoyed my stay.

The staff is lovely and incredibly attentive, always available and smiling. Another big plus is the housekeeping: the room is cleaned every day, which is very much appreciated.

Upon arrival, I found the mattress a little too soft. I asked for it to be changed, and to my great satisfaction, it was done that same morning. A truly commendable response!

The breakfast is decent and offers a good selection, even if it's not exceptional. The gym and pool are nice, but they get very crowded quickly.

Overall, I had a very pleasant stay and I recommend this hotel, especially for the friendliness of the staff and the quality of service. ?

Review 2026-08-21 11:14:38

Cher Vincent,
Merci pour ce retour positif.

Nous sommes heureux que vous ayez passé un bon séjour en notre compagnie et apprécié le service attentionné de notre équipe ainsi que l'entretien journalier de votre chambre.

Par ailleurs, nous vous savons gré d'avoir souligné la réactivité de nos collaborateurs et que la solution apportée vous ait pleinement satisfait.

Cependant, nous prenons bonne note de vos observations et nous sommes heureux que notre petit déjeuner vous ait convenu.

Enfin, nous espérons que notre emplacement privilégié au centre de Torremolinos a été le point de départ idéal pour découvrir la Costa del Sol.

Au plaisir de vous accueillir à nouveau,

DEPUTY MANAGER

Aoibhín

There is 1 month on G_Google Google

3/5

We stayed here from 11–17 August and unfortunately the hotel fell well below what we expected, particularly for somewhere advertised as a 4-star property.

The room was easily the most disappointing part of the stay. It looked very different from the photos online, which show rooms with blue accents and finishing touches that make them look much brighter and more modern. Ours was completely plain, with none of the blue décor shown — not even the small throw at the end of the bed. The overall room felt very drab, dated and in serious need of refurbishment.

There were marks and scuffs on the walls throughout, the bathroom door wouldn’t close properly, and the bathroom itself seemed very cheaply and quickly finished. Every time we showered, the entire bathroom floor flooded because there was no proper seal along the bottom of the shower. We also noticed pieces of grout coming away while showering. For a supposed 4-star hotel, the standard of the room was nowhere near what we expected and felt closer to a basic 2–3 star room. There were also none of the smaller touches you might expect at this level, not even a bottle of water in the room.

The pool area was one of the better aspects of the hotel. It is relatively clean and we saw the cleaning team thoroughly wiping down and cleaning the area every morning. However, it is quite small for the size of the hotel and loungers are taken almost immediately. Despite signs everywhere saying that reserving loungers is not allowed, people regularly leave towels on them to hold their places and this didn’t appear to be enforced. The photos also feature the nicer poolside beds quite prominently, but these cost extra to use, which isn’t necessarily obvious from the images.

We didn’t eat in the hotel, but we did visit the rooftop bar. It is a nice option to have and the setting is pleasant, although we found the prices quite high.

Service overall was mixed. The reception staff we dealt with were friendly and pleasant, but we didn’t have any particularly standout interactions during the week and found some of the pool bar and cleaning staff slightly rude at times.

Overall, this simply did not feel like a 4-star hotel. The pool area is nice and the rooftop is a good addition, but the standard and condition of the room really let the stay down. Based on our experience, it felt closer to a 3-star hotel at best, and unfortunately we wouldn’t return.

Cristina Gandullo

There is 1 month on G_Google Google

1/5

Pierre et Vacances has ripped us off for €1057!!
It all started on Wednesday, August 12th, when we paid using an offer number we had through the link provided by the call center. We paid for the reservation on Wednesday, but on Thursday I received an email saying the offer had expired, even though we had already paid. I immediately called Pierre et Vacances customer service, and they told me the offer had expired and they didn't know why they had allowed me to pay for the reservation after it had already expired. The money is being held, and they tell me they will never charge me since the offer had expired. I told them that if an offer has expired, they shouldn't stop paying for the offers and should notify the customer that it has expired to avoid these problems.
That same Thursday, they gave me another offer number, saying I wouldn't be charged for the previous one and that I had 24 hours to book. A completely different offer number, too.

On Friday morning, my father had an accident, and I couldn't make the reservation because we were at the hospital. In fact, we weren't going to travel because of this.
At midday on Friday, I received an email confirming a new reservation, even though I hadn't done anything. They had taken my card details from the previous offer and automatically claimed the money without my consent or authorization, as I never confirmed the last offer they sent me. (I have all of this via email, SMS, and phone calls.) As if that weren't enough, I received another email stating they had made a different reservation for September, from the 5th to the 10th, which I never made. They then made another payment of €1057, which they took from my card without my permission.

After numerous calls since Friday and throughout these days, I still haven't received my €1057 and haven't received any explanation of what happened, even though I handled everything through Pierre & Vacances to avoid any problems. And I've found that I haven't received any calls or explanations from either my superiors or the company to resolve this. They've taken possession of my card without my consent or authorization.

I absolutely do not recommend their customer service.
In fact, if this isn't resolved, I will file a police report.

Valerija Menulis

There is 1 month on G_Google Google

4/5