Name: Residence Benalmádena Príncipe
Brand: Pierre & Vacances
Price: 190 EUR
Availability: InStock
Rating: 4.2 (1478 reviews)

Customer reviews Benalmádena Príncipe

4.2

Very good

1478 reviews

51.1 %

29.0 %

12.0 %

3.0 %

4.8 %

Most recentOldestTop ratingsLowest grades

Dean o

There is 2 weeks on G_Google Google

1/5

One of the worst hotels I've stayed in, in 30 years of travelling. First of all, the bedroom and living room absolutely stank, constantly. It was like a putrid bin smell, we removed every bin bag and it was still the same, even after the cleaner had cleaned the room. It wasn't her fault, just to be clear.

The room is very dated, furnishings creak. The washing machine was broken so we had to wait for it to be repaired until we could wash our towels. But the absolute worst thing about the room other than the smell, are the beds. They are like as if someone had put a sheet over the pavement. They are ridiculously uncomfortable. We instantly moved to the sofa bed which was slightly less uncomfortable, but we were waking up with knee, neck and shoulder pains I never thought were possible!

Late checkout was advertised in the lift. I kept asking about it and kept getting the same response "ask tomorrow". So on the last morning I asked again only to hear, "we are too busy, it is not possible".

My dad lives in Benalmadena and we have visited him every year for the past 17 years. This is easily the worst hotel we've stayed at.

Jo Pegler-Hadlington

There is 2 weeks on G_Google Google

3/5

Arrived on Sunday.
Our 2 Rooms were not ready on arrival.
We were offered a pool view with sun for an 65€.supplement,each room.
Rather than wait until 5pm we took 1 room.
The other room became available at 4pm.
We were not offered a key for the safe on arrival.
We asked for a key once we had discovered that the safe was not a digital one.
The other room were told that safe keys were not available until the following day!
The rooms are fairly out dated and in need of an up grade.
The sun is only on our patio for 3 hours in the afternoon. Of course, we dont get the benefit as we are not in the room during this time. It's not worth paying 65€ for. Tbh the view is better on the otherside of the hotel, you get early morning sun and no €65 supplement to pay.
I dont normally write reviews until we are home as I would like to give the holiday a full overall review at the end but I am so annoyed this morning.
I came down to the pool at 9.51am.
I sat at the table and chairs for a few minutes and the walked over to the sun loungers.
I was whistled at by the pool cleaner, when ilooked over he pointed to his watch to indicate that the pool was still closed.
I walked back to the searing area and sat down.
Literally 1 minute later, a Spanish man walked to the sun lounger and placed his towel on it. The pool cleaner chose to ignore this.
At 9.56 the poolcleaner whistled me again and gave me a hand signal to move from the seating area.
Why? For a few minutes, I wouldn't have minded if it was 30 minutes early, but 3 or 4 minutes. Ridiculous! The pool cleaner was grumpy on Monday but evenmore grumpy today!
Wonder if he gets grumpier everyday?
Needs some happy pills.....
Plus my son-in-law got stuck in the lift.

Review 2026-07-03 10:10:51

Dear Jo,
Thank you for taking the time to share your review.

We are sincerely sorry to learn that your stay has not begun as you had hoped and regret the frustrations you have experienced so far. Please be assured that your comments have been shared with the relevant management team for immediate attention.

As we understand that you are still staying with us, our team is currently trying to get in touch with you in the hope of discussing your concerns personally and doing everything possible to improve the remainder of your stay.

We value your feedback and hope to have the opportunity to restore your confidence in our hospitality.
Kind regards,

María Rocío Santiago Subdirectora/Deputy Manager

Clair Saunders

There is 1 month on G_Google Google

5/5

Fantastic

Review 2026-06-05 13:11:20

Dear Clair,
Many thanks for your perfect rating.

It is a pleasure to read you had a wonderful stay with us and we hope you had the chance to take a dip in our large swimming pool for a memorable vacation experience.

We look forward to welcoming you back.
Best wishes,

José Luis Saíz
Director General / General Manager

Karen Jessop

There is 1 month on G_Google Google

5/5

We arrived a little earlier than expected however reception found us a room we could move into straight away. It was a very spacious and well equipped room. The beds are very comfortable. The kitchen had everything you needed along with a huge fridge and freezer. The shampoo and shower gel in the bathroom are gorgeous. There is a good store next door so very handy. The pool was a good size with plenty of sunbeds. There is a pool bar and cafe on site. The location is perfect and only a few minutes walk to the beach, bus stop and lots of bars and restaurants. We were more than happy with our stay. The communal areas are very clean and well kept. We wouldn't hesitate to stay here again and it would be our first choice.

Review 2026-05-27 22:09:44

Dear Karen,
Thank you for taking a moment to review your experience.

We're delighted your stay at Pierre & Vacances Benalmadena Principe met your expectations.

Our team is thrilled you appreciated the comfortable accommodation and well-equipped kitchen. It's great to know the nearby store added convenience to your stay, and that you enjoyed relaxing by our pool area. Your mention of the prime location makes us proud, we aim to offer easy access to Benalmadena's best attractions.

We take special note of your kind words about the maintained communal spaces, as we work hard to ensure a welcoming environment for all guests.

We look forward to welcoming you back in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

James Riley

There is 2 months on G_Google Google

1/5

Had to pay a deposit £173 (which was not stated beforehand) and I still have not received it back.. (even though it was just me staying there and I looked after the place) cannot get through to the front desk to question why that is… same happened to another friend staying there! Absolute joke of a hotel won’t be going back

Review 2026-05-20 08:12:58

Dear James,
Thank you for taking the time to share your feedback with us.

We are very sorry your experience wasn't completely satisfying and ask you to please accept our apologies.

We understand your frustration regarding the deposit process. The security deposit is a standard procedure detailed in our guest information, but banking delays mean the return can sometimes take longer than desired. Please contact us in order to send you the information you might need.

We also regret that you had difficulty reaching the reception to clarify your concerns. Our front desk operates daily, closing only for brief scheduled breaks, and we are committed to improving contact with our guests. Your experience does not reflect the high standard of service we aim to provide to every guest.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

María Rocío Santiago Subdirectora/Deputy Manager