Name: Residence Benalmádena Príncipe
Brand: Pierre & Vacances
Price: 125 EUR
Availability: InStock
Rating: 4.2 (1265 reviews)

Customer reviews Benalmádena Príncipe

4.2

Very good

1265 reviews

50.4 %

29.5 %

12.2 %

3.2 %

4.7 %

Christopher Webster

il y a 4 days sur G_Google Google

4/5

Good location, we had a kitchen in the room which was a bonus. Contained a fridge freezer, a hob, toaster, microwave, dishwasher and washing machine. No kettle. Only downside was there were 3 of us, the bedroom was for 2 but no TV. Our son ended up in there, whilst we made do with a very uncomfortable fold out sofa. Nice balcony with good views.

Susan Barker

il y a 2 weeks sur G_Google Google

5/5

Wow what a place to stay
It was beautiful
Clean friendly staff
Very helpful with directions for places to go
Room was spacious
Lovely views
Lovely area
Spent 10 days there
Just didn't want to come home
Peaceful
Loved that all kitchen appliances
Cleaners came in twice to clean
Nothing to much for the staff
Would love to go back

Review 2024-11-27 14:54:44

Dear Susan,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Benalmadena Principe.

We are delighted to hear that you had a pleasant stay with us and that our location was ideal for your stay.

We greatly appreciate your kind comments about our team.
Positive feedback about the high standards we set ourselves is always a boost for our team members.

We look forward to seeing you again in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Gillian Mc Quail

il y a 3 weeks sur G_Google Google

5/5

Fabulous place definitely stay there again

Review 2024-11-21 08:51:59

Dear Gillian,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Benalmadena Principe.

We're glad you had a great stay with us.

We look forward to seeing you again in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Andrew Mulvaney

il y a 1 month sur G_Google Google

2/5

After arriving late on Monday 21st October we we're offed a room upgrade for €35 which we did we went up to the room and couldn't get into the room for a further 45 minutes due to the lock on the door not working. On entry to the room we found it dirty. The pull out bed was filthy and we had to go to reception for clean bedding. The bathroom was disgusting with green slime on the shower taps and on the handle to the bathroom door. The kitchen was also untidy. After one night we checked out. Please avoid

Review 2024-11-11 11:50:55

Dear Andrew,
Thank you for the time taken to share your review with us.

We are truly sorry to hear about the issues you encountered with the cleanliness of your apartment and the condition of the facilities upon your arrival. We pride ourselves on maintaining high standards of cleanliness and comfort for our guests, so it is disappointing to learn that we fell short in your case. We understand how crucial a welcoming and well-prepared space is for our guests, especially after a long journey.

Furthermore, your feedback regarding the delay in accessing your room is concerning. We aim to provide efficient and hassle-free check-in experiences, and it seems we missed the mark during your visit. Please accept our sincere apologies for any inconvenience this may have caused.

We are taking your comments seriously as they guide us in reviewing and improving our protocols to prevent such situations from occurring in the future.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Carolyn Cresswell

il y a 1 month sur G_Google Google

1/5

Had the worst experience at these apartments. On arrival the bathroom smelt overpoweringly of sewage. We had to pay for a supplement for my family to be together so to be allocated a room that smelt of sewage was more than disappointing.
For 3 days the smell was so overpowering that we didn’t even want to open the door of the bathroom as the smell filled the apartment.
We spoke to the reception about it 3-4 times and they sent an engineer on 2 occasions to deal with it. Unfortunately for the first 3 days this didn’t rectify the issue, on the 4th day the issue seemed to resolve.
When speaking with the manager she indirectly called us liars by saying that there was no smell and that the engineer also said there was no smell. No idea why she would think that we would fabricate this.
Completely avoid, unreasonable manager and if you have an issue once they’ve had your money they won’t really care.

Review 2024-11-04 16:50:33

Dear Carolyn,
We are grateful for your feedback.

After a careful review and multiple inspections by both our staff and management, we did not detect any odour in your apartment on any of the occasions we visited during your stay. We understand that comfort is paramount, and we took your feedback seriously by checking thoroughly to ensure the space met our standards.

As an additional note, we were pleased to provide two apartments with views at your arrival as a courtesy, for which only one view supplement was charged. Since the apartment met our cleanliness and comfort standards, we believe it would not be proportionate to offer a refund for the view supplement as requested.

We did extend an offer for a complimentary late check-out. We respect that you chose not to take advantage of this option, and we remain committed to making any future stays as enjoyable as possible.

We hope to see you again.
Best regards,

José Luis Saíz
Director General / General Manager