Dear Peter,
We would like to thank you for your feedback about your experience at Pierre & Vacances Benidorm Levante.

We regret that your experience did not align with the high standards we aim to uphold. Our policy indeed requires that rooms are left in a tidy state, which assists in the swift return of deposits. We apologize for any inconvenience the guidelines on cleanliness may have caused and appreciate your adherence to them. Moreover, we are sincerely sorry that you experienced an unexpected interruption by our staff. The privacy and comfort of our guests are of utmost importance, and it seems we fell short in this instance. Regarding the delay in the return of your deposit, we understand this can be frustrating. While the process can sometimes be extended due to banking procedures, we strive to ensure it is completed as promptly as possible.

We hope you were able to appreciate the vibrant neighborhood and the close proximity to local amenities during your stay.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,


Antonio Mancha, General Manager

Dear Abbie,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We are sorry that your stay did not fully meet your expectations. We understand the frustration caused by the delay in the return of your deposit. We are reviewing our processes to ensure more timely updates and actions in such matters. Additionally, we regret any difficulties you faced in reaching our team. We strive to maintain clear and prompt communication, and your feedback helps us to improve our service in this area.

Nonetheless, we hope you had the chance to experience our 24-hour reception service during your stay!

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Antonio Mancha, General Manager

Dear Shelley,
We would like to thank you for this feedback about your experience at Pierre & Vacances Benidorm Levante.

We appreciate your feedback on the cleanliness and simplicity of our apartments. However, we are sorry to hear that you found the beds and pillows uncomfortable. We are continuously working on improvements and will take your comments into consideration.

We apologize for the inconvenience you faced regarding the lack of kettle and TV channels. Our reception team is always available to assist with any issues, such as providing a hairdryer or additional information on available amenities. Regarding the deposit, it is a standard procedure and is refunded upon departure after inventory. We understand that the distance to the beach and the uphill location might not be ideal for everyone, but our apartments are indeed located 800 meters from Levante beach and close to various restaurants, bars, and shops.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,


Antonio Mancha, General Manager