Dear Graeme,

Thank you for sharing your opinion after your recent stay at Pierre & Vacances Benidorm Levante.

We sincerely regret that your recent experience fell short of expectations and appreciate you bringing these matters to our attention. While we normally provide multiple access solutions for group stays, we acknowledge this occasion didn't meet our usual standards. Our maintenance team has been alerted to review bathroom sealing installations, and we've reinforced linen check protocols for all prepared accommodations.

Our reception team undergoes regular hospitality training, and we'll use your comments to further refine our guest interaction approaches. Should you reconsider future stays, we would welcome the opportunity to demonstrate our improved services.

We hope to have the pleasure of welcoming you again.

Kind regards,

Manager

Dear Kat,
Thank you for sharing your impressions following your recent visit to Pierre & Vacances Benidorm Levante.

We are truly sorry to hear that some aspects of your stay did not meet your expectations.

Your comments about the accommodation and housekeeping, as well as your experience with our night staff, matter to us and have been carefully noted. We understand how important it is for our guests to feel comfortable and at ease during their time with us, and we regret that your experience did not reflect the high standards we set for service, cleanliness and guest care.

All feedback, including yours, helps us to identify where we need to pay special attention. Our team is available at reception 24 hours a day, and we are always ready to assist with any concerns during your stay to make sure issues are managed as swiftly as possible.

We hope that you will allow us the opportunity to welcome you back for a much-improved experience.
Best regards,

Manager

Dear Craig,
It was a pleasure to receive your kind review of your stay with us.

It’s wonderful to hear you enjoyed your stay at Pierre & Vacances Benidorm Levante.

We’re delighted our accommodations met your expectations and that our team’s warm hospitality made your visit memorable. Our spacious apartments and attention to maintenance standards aim to create a comfortable base for exploring Benidorm’s vibrant surroundings.

We look forward to seeing you again in the future.
Kind regards,

Javier Muñoz

Dear Christopher,
Thank you for the time taken to share your feedback with us.

We sincerely apologize that your experience fell short of our usual standards. Our 24-hour reception team strives to ensure smooth check-ins, and we regret any inconvenience caused by waiting times during peak periods.

Additionally, our housekeeping protocols require thorough cleaning and inspection between guests, and we've reinforced these standards with our team. Regarding financial matters, we follow clear deposit procedures outlined in our terms and always aim to resolve any discrepancies promptly through our dedicated contact channels.

We hope to have the pleasure of welcoming you again.
Best regards,

Manager

Dear Daniel,
Thank you for taking the time to share your feedback.

We sincerely apologize that your experience fell short in some areas. Our deposit policy is designed to ensure accommodations remain in optimal condition for all guests, and we appreciate your understanding regarding this standard practice. Should you have any questions about the preauthorization process, we invite you to consult our detailed FAQ: https://www.pierreetvacances.com/gb-en/faq/136_Cancellation-refunds/1676_how-is-my-deposit-refunded.

We hope to see you again in the future.
Best wishes,

Manager