Hotel Benidorm East
€ 64
1 night from 26/01 to 27/01

Customer reviews Hotel Benidorm East

3.7

Good

3842 reviews

5

38.6 %

4

28.2 %

3

14.0 %

2

6.9 %

1

12.2 %

Wendy Smith

il y a 1 week sur Google

3/5
Too far from strip, ok but wouldn't stay again. Not Impressed with food ,o ly had 1 breakfast.
Review 2025-01-16 09:52:57

Dear Wendy,
We appreciate that you took the time to share your experience with us.

We regret to hear that our location did not entirely meet your expectations in proximity to the strip. We understand the importance of having easy access to local attractions and we are sorry for any inconvenience this may have caused.

Moreover, it is concerning to learn that our culinary offerings did not impress you. We take pride in our hotel restaurant and we apologize that we did not live up to your dining expectations on this occasion. We appreciate your candid feedback as it helps us identify areas for improvement.

We hope you were able to appreciate the various amenities we offer, such as our 24-hour reception, air conditioning, beach proximity, and leisure facilities like our fitness room, spa, and swimming pool.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

General Manager

See more

Ruby Gilmour

il y a 1 week sur Google

5/5
It was beautiful here!! Great staff, they were very helpful. Free bus to and from the beach, and everything is about a 10-20 minute walk! When you check out they have an area to put your suitcases in so you don’t have to carry them around. And wow the gift shop near it!! It’s beautiful their rings are beautiful and greatly priced!! I’m so pleased with this hotel. As my first time abroad I had the best time. Better than expected we would definitely go again!! Thank you for giving us such a great time!!
Review 2025-01-14 17:50:57

Dear Ruby,

We would like to thank you for this kind feedback about your experience at Hotel Benidorm East by Pierre & Vacances.

We are thrilled to hear that your stay with us marked such a wonderful first trip abroad.

We are delighted that you appreciated the courtesy shuttle service to the beach, our convenient luggage storage solution, and the delightful offerings at the nearby gift shop. It is great that you found our team to be helpful and that you enjoyed the overall atmosphere of our hotel, with its array of amenities such as around-the-clock front desk service, individual air conditioning controls, and diverse room options with various views. Your intent to revisit Hotel Benidorm East by Pierre & Vacances is the highest compliment we could receive.

It would be a pleasure to welcome you back. Best wishes,

General Manager

See more

Gloria Gummerson

il y a 4 weeks sur Google

4/5
We stayed 19th to 22nd December. On a bed breakfast and evening meal.
Our room was comfortable had great views, but lacked a safe, beverage tray,iron and ironing board, food good, plenty of choice but needs to have fresh omelettes etc for breakfast, there are microwaves located in dining room as food not served hot but plenty of choice on offer for most people.
Located at the far end of Levante Beach, a mini bus service to the beach location is provided free of charge and runs every 20mins.
Our bathroom had a few signs of wear/distress , bath was chipped, tiles damaged bottom of bathroom door was rotting.
Going forward thus group only took over this hotel 18months ago, so on a positive note work to update/upgrade is starting in 2025.
We would stay again good value for the money we paid, we gave also stayed in the Horizon Appartments located news door and owned and rum by the same company, so hope they will upgrade these also....happy to stay in these again also.
Review 2024-12-27 08:51:14

Dear Gloria,
We appreciate that you took the time to share your experience with us.

We are pleased that you enjoyed the comfortable accommodations, the variety of food options, and our convenient minibus service to the beach. It's rewarding to know that the value for money met your expectations and that you would consider staying with us again.

However, we apologize for the lack of in-room amenities and any inconvenience caused by the bathroom condition. We understand the importance of having a fully equipped room and a well-maintained bathroom. Furthermore, we acknowledge your comments regarding the food temperature and assure you that we strive to provide meals that are not only varied but also served at the appropriate temperature to enhance the dining experience.

Finally, we are delighted that the scenic views from your room added to the enjoyment of your stay. We are looking forward to the planned upgrades in 2025 to further enhance our guest experience. Your feedback is invaluable to us as we continue to improve our services.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

General Manager

See more

Moss Lag

il y a 2 months sur Google

1/5
The only good thing about this hotel is the hotel staff, not the manager as he does not resolve any issues we raised. The rooms are very dirty, the bath was all rusty and chipped. The headboard of the bed was falling to pieces, just horrible tbh. This should definitely not be a 4x hotel in my opinion.
Review 2024-12-09 10:50:10

Dear Mr. Lag,
Thank you for taking the time to share your feedback.

We are pleased that you found our staff to be a positive aspect during your stay at Hotel Benidorm East by Pierre & Vacances.

However, we are sorry to hear about your dissatisfaction with certain aspects of your room. Our aim is to provide accommodations that are not only comfortable but also up to the high standards our guests expect. We are grateful for your comments regarding the room's cleanliness and the condition of the bath and bed headboard, and we will look into these matters. We understand that you did not find the hotel's rating reflective of your experience, and we take this feedback seriously as we continually strive to improve our guest experience.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,

General Manager

See more

martin bullock

il y a 2 months sur Google

4/5
Well run nice hotel some upgrading needed in some rooms but appears to be ongoing.
Review 2024-11-18 17:51:30

Dear Martin,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

We are pleased that you recognized the efforts in maintaining our establishment, as we continuously strive to provide comfortable accommodations and a welcoming atmosphere. It is great that you noticed the ongoing upgrades; we are committed to ensuring our guests enjoy their stay with the various amenities we offer such as a fitness room, spa, and swimming pool.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

See more
Please wait...