Dear Michael,
Thank you for taking the time to provide your valuable feedback.

We are pleased that you appreciated the convenience of our complimentary minibus service, which helps our guests explore the heart of Benidorm and its attractions with ease.

However, we are sorry that your stay did not fully meet your expectations. We understand your concerns regarding the lifts and want to assure you that we consistently monitor our facilities to ensure they are up to standard.

Regarding your dining experience, we take pride in preparing fresh meals daily in our kitchen and do our utmost to ensure that our dishes cater to a wide range of palates.

We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
Warm regards,

General Manager

Dear Larry,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

We are delighted that you found our establishment to offer good value and enjoyed the conveniences we provide. Our complimentary shuttle service is indeed designed to enhance the comfort of our guests, offering easy access to the beach every 20 minutes. We take pride in ensuring a pleasant stay with services tailored to the needs of our guests.




General Manager

Dear Rebecca,
We appreciate that you took the time to share your experience with us.

We are pleased that you found the hotel to be clean and are delighted that the bar staff's hard work and politeness contributed positively to your experience. It is great that the service provided by the operator of the little shop was helpful and made a good impression on you.

However, we apologize for certain aspects of your stay falling short of your expectations. We understand that the size of the pool did not meet your anticipation and we appreciate your preference for a larger facility. The steep hills leading to our beachfront location can indeed be challenging for some guests, and we empathize with your experience. Our team is committed to providing courteous and helpful service, and we regret that you found the reception staff not to be so. We take your dining experience very seriously, and we're sorry to hear that our dinners did not delight your palate. Regarding the privacy of our shower facilities by the indoor pool, we will certainly look into improving this area for greater guest comfort. Security is a top priority, and we are troubled to hear of your concern regarding safety; please know that we have 24-hour security to ensure the well-being of our guests. We also apologize for the disturbance caused by noise during the early hours; maintaining a peaceful environment is important to us. Finally, we are sincerely sorry that the service did not meet your expectations, and we will follow up on this with our team.

Nonetheless, we are glad to hear that you appreciated the cleanliness of our hotel. The location, while not mentioned favorably in your review, offers convenient access to beautiful beaches and local attractions that many of our guests enjoy. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

We hope to welcome you back.
Best wishes,


General Manager

Dear Amy,

We would like to thank you for this kind feedback about your experience at Hotel Benidorm East by Pierre & Vacances.

We are truly glad that your stay with us was enjoyable and met your expectations.

We are delighted that you appreciated our welcoming staff, the daily room cleaning service, and the convenience of our complimentary mini bus to the beach. It is great to hear that our breakfast selection started your day on a high note, and that you found our pool facilities to your liking. Your mention of the lovely sunny break you had is the cherry on top, and we're pleased that our efforts to provide a memorable experience shone through.

It would be our pleasure to have you return on another occasion. Very best wishes,


General Manager