Name: Hotel Benidorm East
Brand: Pierre & Vacances
Price: 66 EUR
Availability: InStock
Rating: 3.9 (4886 reviews)

Customer reviews Hotel Benidorm East

3.9

Good

4886 reviews

45.7 %

24.8 %

12.3 %

6.3 %

10.8 %

Tyler A

There is 0 day on G_Google Google

4/5

Stayed here for a week for the fiesta and overall had a good experience. The room was clean, with fresh bedding and towels provided every day. The shower was amazing and the reception staff were excellent. We had an issue with the bathroom light and it was fixed straight away.

A few small negatives: the headboard felt a bit tacky, there was a small leak near the door, and the lock on the sliding balcony door was broken. We also paid €30 for a late check-out (3pm instead of 12pm) and they sorted it with no hassle.

We only had breakfast once due to late nights, and since it closes at 10am, we missed it most days. It was average, pretty much what you’d expect.

The only real downside for me was the location, which can’t really be helped, but there’s a free bus and an Uber from the strip is only around €8, so it wasn’t too bad.

Kim Hampson

There is 5 days on G_Google Google

5/5

Spent a week here mid October, absolutely loved it ,immaculately clean everywhere ,had everything you needed for a lovely weekend away

Review 2025-11-11 21:11:19

Dear Kim,
We would like to thank you for this kind feedback about your experience at Hotel Benidorm East by Pierre & Vacances.

It is wonderful that you had such a great stay at Hotel Benidorm East by Pierre & Vacances.

We are delighted that you found everything so well-maintained throughout your visit. Our team takes pride in keeping all areas spotless and ensuring our guests have everything they need for a comfortable stay.

We look forward to welcoming you back on a future visit.
Kind regards,

General Manager

Natalie Mcnulty

There is 1 week on G_Google Google

3/5

We had a week here and upon arrival we were extremely impressed with the reception area and staff . Once we entered the room given to us the overpowering smell of cigarettes hit us and asked that we be moved . They did so immediately however we were disappointed as it was a room with a view of the reception roof rather than the pool terrace view in the Smokey room . The headboard was peeling and looked scabby , and there was a mouldy smell in the bathroom from the grout and silicone . The rooms were always cleaned very well and beds made with fresh towels whenever needed.
The restaurant was very clean and had a good choice of food however it could’ve done with being warmer food . The drinks in the bar area were extortionate in my opinion. €11.90 for a vodka and coke is ridiculous .
They had a shuttle bus that runs to the beach and returns every 20 mins which is fantastic . All in all , ok . But wouldn’t return.

Review 2025-11-10 13:13:18

Dear Natalie,

Thanks for your positive review.

We are delighted that you found our reception area impressive and our staff helpful upon arrival. Your appreciation for the cleanliness of both the restaurant and your room during your stay is also valued.

That said, we sincerely regret that some elements of your accommodation did not meet your expectations, including the view of the reception roof and the condition of the headboard. We also take note of your feedback regarding the food temperature in the restaurant and the pricing at our bar, which we will review.

Finally, we are happy that you enjoyed the convenience of our shuttle service and hope this offered you easy access to the nearby beach.

We hope to have the opportunity to welcome you back on a future occasion.

Best regards,

General Manager

Aaliyah

There is 1 week on G_Google Google

5/5

Brang my mum and brother here for a 5 nights away, we have had a lovely time especially considering it’s end of Season now.
The hotel has good facilities a little shop on site, out door pool and bar, indoor pool, gym and Sauna which was unfortunately out of service. But due to end of season there was not much entertainment in the hotel, but there is so much to do and see around the area anyways.
The hotel it’s self is clean and very well put together but the the cleaners were abit of a down fall they came and made the beds and changed the towels but didn’t clean any mirrors whole time we were here and I think that’s a regular occurrence as the mirror had a small blonde hair that I spotted whilst getting ready for a night out. And the floor wasn’t swept or hoovered the whole time as we came back from the beach and had sand all over our feet which continued the whole during of our stay.
The breakfast is a hard no. The hot food I don’t recommend you touch it’s not good at-all but the coffees, fruit, pastries, yoghurts etc all good, plus they serve a beautiful bottle of Cava that you can help yourself too which makes the dry sausages go down a tad easier lol! But you better be up early as it starts from 7:30-10:30 and let’s be honest we’re in Benidorm so I missed it more times then I had it ?
Don’t bother when you can get a full English for 3-5€.
The hotel provides a free bus every 10 mins to the beach and back making it easier if you don’t wish to walk up and down killer hill. Time table is at reception. But if your fit you will enjoy the walk.
I would definitely come back to this hotel, beds are comfortable, baths clean, English tv shows on the tv, fridge in the room and lovely fitted wardrobes but no kettle, coffee or milk which is a let down and definitely needs to be put in considering it’s a 4 star hotel but overall I would say a very pleasant stay, staff are friendly, polite and very welcoming with many speaking a little bit of English which helps too.
Thanks for having us and I will recommend to anyone thinking about coming to Benidorm.
Forgot to mention they seem to be quite disability friendly with ramps available instead of use of stairs and a ramp in the indoor pool area also

Review 2025-11-10 10:13:49

Dear Aaliyah,
Thank you for taking the time to share your review.

We are delighted that you and your family enjoyed your stay with us during the season's end.

We note your appreciation for our facilities including the outdoor pool, bar, gym and convenient shop. We are also pleased to know you found our team welcoming and helpful during your visit.

That said, we regret hearing housekeeping did not meet expectations in some aspects. We are sorry for any inconvenience caused and assure you we hold our cleaning standards to the highest level. We also apologize that our breakfast hot options did not satisfy your taste. Your comments are valuable for us to improve.

Nonetheless, we are glad you valued our comfortable rooms, English TV options and free beach shuttle service. We also take pride in providing accessible facilities like ramps throughout our property.

Finally, we hope you were able to make the most of our location near the beach and local attractions.

We would be delighted to welcome you back on another occasion.
Best wishes,

General Manager

Clare Turner

There is 2 weeks on G_Google Google

1/5

Worst short break away in Benidorm I've ever had.
All food was disgusting - ended up eating out
We were full board which was water and wine for drinks- no choice of still or sparkling water , no bottled water and wine wasnt exactly nice.
Drinks by pool were expensive and tasted very watered down
Got charged €3 just for a dash of sprite!!
Rooms - not cleaned and bed was badly remade
Hotel staff gave out false information - mothers is 75 and im 50 - asked reception to book us a mobility scooter each as I have problems walking - when we went to reception next morning was told that I couldnt have one due to no blue badge or medical docs and im under 55 - ruined my holiday as hotel is at the very top of a steep hill and quite a distance from town - hotel staff stated they didnt know the rules - its Benidorm Law
One receptionist told us they could book tickets for Benidorm Palace and when we went to ask them to book them we were told we had to go there ourselves - i managed to do it online.
No entertaiment
Narrow corridors.
Tiny lifts - only takes 300kg
Car Parking Charge - €15 a day
Overall the best highlight of this trip was Benidorm Palace -Elements show - highly recommended
Love Benidorm and will be back but will never return to this hotel.

Review 2025-11-03 13:13:11

Dear Clare,
We appreciate that you took the time to review your feedback with us.

We're glad you enjoyed the Elements show at Benidorm Palace; our team appreciates you highlighting this local attraction that many guests find memorable.

That said, we sincerely apologize that your experience fell short in several areas. While we maintain 24-hour reception services to assist with mobility needs and activity bookings, we regret any communication breakdowns that occurred. Our housekeeping protocols require daily room servicing, and we've reinforced these standards with our team. Should you reconsider future visits, we'd welcome the opportunity to personally ensure all aspects of your stay meet our mutual expectations.

We do look forward to seeing you in the future for a better experience.
Kindest regards,

General Manager