Customer reviews Hotel Benidorm East

3.7

Good

3323 reviews

36.7 %

29.8 %

14.6 %

6.9 %

12.0 %

Katie Ashen

il y a 1 week sur G_Google Google

2/5

Had our first holiday booked here, checked in at 2am guy at the desk was nice but told us some wrong information that morning we've come for our breakfast which was 10am and it had closed... It started 7-10am I went to the desk and explained and I'm guessing the manager as she was very rude told me I should have looked at the signs before I went to my room. Bearing in mind my first plane journey/different country I was tired. I then explained this and she just said not my problem. I was shocked
I spoke to her again this afternoon about our Aircon as it didn't work and we booked a hotel with Aircon. She told me it doesn't work and ignored anything I had to say.
Was really upset about the situation we had no one to actually talk too who cared
The next day we ate breakfast but I wasn't sure about the food.. we only ended up having fried eggs with bread and fruit.
There was a few alterations with others, trying to bully me out the way and nudging me, we ended up talking to some English families to get some help.
The area was lovely... old town is the best.
The hotel is ok for a few days but the staff are rude and will not help you.
Both the pools are freezing cold too!

Review 2024-04-11 07:51:26

Dear Katie,
Thank you for taking the time to share your feedback.

We are pleased to hear that you found our location to be to your liking, particularly your enjoyment of the old town area. It is indeed one of the highlights for many of our guests.

However, we regret to hear that there were several aspects of your stay that did not meet your expectations. We strive to provide clear and accurate information to all guests, including breakfast service times. We apologize for any miscommunication that may have occurred upon your late check-in. Regarding the air conditioning in your room, we understand how important comfort is, especially in a warm climate. We are currently reviewing our processes to ensure that all amenities are functioning as expected for the enjoyment and comfort of our guests.

We also take your comments about the staff interaction very seriously. It is our goal to deliver exceptional service, and we regret that we appeared to fall short in this regard. Please be assured that we have a dedicated team that is bilingual and committed to providing a welcoming environment. We are saddened to hear about the challenges you faced with the breakfast options and the pool temperature. Our team is always available to assist with any dietary preferences, and we work diligently to maintain our facilities, including the swimming pool, for guest comfort.

Lastly, we appreciate your comments on the interactions you had with other guests. Our team is here to ensure a respectful and enjoyable experience for everyone, and we regret that this was not entirely your experience.

We hope we can provide you with an improved stay in the future.
Kind regards,

General Manager

Chantelle Fogarty

il y a 1 week sur G_Google Google

1/5

This should be lower than a 1 star. Awful greeting on arrival, wasn’t informed of any information; be it the indoor pool, meal times, THE FREE BUS THEY SAY ON REVIEWS BUT NOT IN PERSON . Breakfast was shocking, luke warm ‘hot’ food, barely any fruit unless you want an orange or a grapefruit. Juices were like watery sugary drinks, not real juices at all. Disliked so much we only had breakfast the once out of a party of six. The lifts were a pain, we were on the 10th floor and it stopped at every level, irritating. On day two we decided to try the outside pool. And was frowned upon by what I presume was the ‘lifeguard’ in a tracksuit walking laps round the pool telling people off. He stormed over and told my partner off for putting an ice cube on my friend’s back. We were being watched like hawks. Uncomfortable feeling all in all. Even told to use the sunbed properly as one of our group wanted to face the sun the opposite way. Super extreme and couldn’t relax. Then to top it all off, on day two, we had hundreds of Spanish children arrive for a football tournament and staying in the hotel. We couldn’t play a single game of pool, darts, anything because we was swamped with the amount of children. All of which were rude, shouting off the balcony’s at 1am. I saw the security guard go up the levels numerous times but this didn’t ease the matter. Some were chanting in there rooms next door with music at night, these were ages up to I believe 16. Wouldn’t return, awful hotel, no air con, rude staff, only saving grace was the little shop downstairs the gentleman was super kind and friendly - gave our friend water for free. Shame for the rest of the stay. Would advise not to stay here!!

Review 2024-04-08 07:51:28

Dear Chantelle,
Thank you for taking the time to share your feedback.

We regret to hear that your stay did not meet the high standards we strive to uphold.

Our welcome process aims to be thorough and informative, and we are disheartened if any aspect of our hotel was not clearly communicated.

Regarding your experience with our breakfast offerings, we take pride in our diverse buffet and regret that it did not satisfy your preferences.

We also strive to ensure that our elevators provide convenient service, and we apologise for any inconvenience you may have encountered.

Our pool area is designed for relaxation, and we are sorry if you felt uncomfortable at any point; our lifeguard's intention is always to ensure guests' safety.

Moreover, we understand the importance of a peaceful environment and are reviewing our approach to managing noise disturbances so all guests can enjoy their stay.

We are surprised to hear your comments about the air conditioning, as our rooms are equipped with individual controls for guests' comfort.

Furthermore, we are sincerely sorry if the behavior of any staff member seemed impolite, as courteous service is paramount to us.

Nevertheless, it is pleasing to note your kind words about the service in our on-site shop, and we are grateful for this positive feedback.

We hope to have the opportunity of welcoming you back for a more memorable stay.
Kind regards,

General Manager

luke mayes

il y a 2 weeks sur G_Google Google

2/5

Slightly disappointed by this hotel. Online stated aircon in the rooms to be told my a staff member it’s only on during the summer time… we stayed on the 9th floor and it was too warm.. aircon was needed!

We were not informed about any facilities the hotel
Had to offer, hotel online states an outdoor pool but not an indoor… which they had! Unfortunately we only found out there was a sauna and indoor swimming pool a day before we left.

Breakfast buffet was delicious, with plenty of variety. During our stay we decided to use the hotel for dinner time and had to pay €16 each excluding drinks. The food was not the best variety and what we did eat was tasteless! (Spaghetti, pizza ect)

This will be my first and last time staying at this hotel, it 100% needs some looking in to and changes to be made.

(We stayed for 5 nights)

Review 2024-04-04 07:52:13

Dear Luke,
Thank you for taking the time to review your stay.

We are pleased to hear that you enjoyed the variety of our breakfast buffet.

We regret to hear about your disappointment with the room's air conditioning; please be assured that our air conditioning is operational during the summer months, as per our regional standards.

We also apologize for any miscommunication regarding our hotel facilities. We strive to ensure all guests are informed about amenities such as our indoor pool and sauna, and we regret that this information was not made more accessible to you.

As for your dining experience, we are saddened to learn that it did not meet your expectations. We take pride in our diverse buffet offerings and will review your comments with our culinary team.

Lastly, we understand that the overall impression of your stay was not as expected, and while we are reviewing our processes to enhance guest satisfaction, we are truly sorry that your experience was not reflective of our usual high standards.

We hope you will consider staying with us again in the future.
Best regards,

General Manager

Manuel Rivera

il y a 2 weeks sur G_Google Google

4/5

For me I don't know if it is 4 start hotel

Review 2024-04-01 09:52:30

Dear Manuel,
Thank you for your positive review.

We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.

We look forward to welcoming you again soon,
Best regards,

General Manager

Kathleen Ward

il y a 1 month sur G_Google Google

3/5

Very small bedrooms rooms very basic even though we upgraded wouldn’t like to see the standard room .
No coffee making facilities in rooms or anywhere in hotel except at meal times . We could not get a coffee before . Very lovely staff member at front desk called NAZIM made me a coffee at 6.30 am while waiting for my taxi to airport Thank you NAZIM .
Air con is no better than a fan .
Very steep hill on approach for 500meters .
Sauna is very small and nothing opens till 10am .
Taxi is €6.50 from Main Strip but hard to get at night very busy
there is a free bus to take you to bottom of hill from hotel every 20 minutes.
Main street is 2 kilometres walk .
Breakfast was good lots of variety available from 7.30am to 10am .

Review 2024-03-20 08:51:22

Dear Kathleen,
Thank you for taking the time to share your feedback.

We're delighted to hear that our staff member Nazim provided you with excellent service and that you enjoyed the breakfast variety available. It's always a pleasure to see our team's efforts recognized. Our complimentary shuttle service is indeed designed to provide convenience for our guests traveling to the main strip. We regret to hear that the room size and amenities did not meet your expectations. While our bedrooms are designed for comfort, we understand that preferences may vary and we are committed to ensuring our guests have a pleasant stay with us. We note your comments regarding the air conditioning and sauna facilities and appreciate your feedback. Our hotel does offer parking, and we're glad to provide a free bus service to assist with the hill's approach.

It would be a pleasure to welcome you again.
Best regards,

General Manager